Absolutely excellent customer service. Sales was very informative and they couldn't do enough to help me they truly went above and beyond. And after sales care team were fab when I needed help noth... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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i need a scooter as taking my mother on holiday and needed it before Friday, called on Tues and spoke to Mason, he took details and said would call back. He called back and said could get it to me... Leggi di più
L'azienda ha risposto
Great service and fantastic wheelchair. I had tried a different brand for 3 months but in the end had to go back to the Freedom A08L chair. Would have given 5 stars but unfortunately my chair was de... Leggi di più
L'azienda ha risposto
Excellent briefing on the Phone; purchase very easy, Delivery swif. Very attractive product although heavy to handle. Still at the novice stage but gears easy to operate. Easy to manage in gears 2 and... Leggi di più
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MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Informazioni di contatto
6 Chester Road, SK11 8DG, Macclesfield, Regno Unito
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,7
Eccellente
670 recensioni
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After much research I chose the S425
After much research I chose the S425. Really pleased with smooth ride and extra's like lifting of the arms and seat turning making getting on and off easier. After travelling to the super market ( half mile away) I find that my son is willing to take me to and fro, so I don't need the scooter. After travelling lass than six miles on it I need to sell it for a (much reduced price). I can recommend Mobility Co. to any person who is looking for Scooter, or chair etc.
4 marzo 2026
Non scritta su invito
Risposta di MobilityCo
Hi Tony,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that you were pleased with the Sunrise Medical Sterling S425 Mobility Scooter and that features like the swivel seat and lift-up armrests made getting on and off easier for you. It’s great to know you enjoyed the smooth and comfortable ride.
We also really appreciate your kind recommendation of MobilityCo. It means a lot to our team that you trusted us after doing your research.
Wishing you all the very best, and thank you again for your recommendation.
Kind regards,
The MobilityCo Team 😊
AMAZING !
AMAZING !
From start to finish James gray was a godsend.
After having a nightmare tangle with one of mobility’s competitors this was truly a breath of fresh air.
We were given sound and honest advice resulting in a purchase which hopefully will give my wife hours of comfort.
Thank you James and mobility.
4 marzo 2026
Non scritta su invito
Risposta di MobilityCo
Hi Robin,
Thank you so much for your wonderful review. We’re really pleased to hear that James was able to help make the whole process smooth and stress free for you.
It’s great to know that after your previous experience elsewhere, you felt supported with honest advice and guidance to help you choose the right product for your wife. Our team always aims to make sure customers feel confident and comfortable with their purchase.
We truly hope the chair provides your wife with many hours of comfort and support. If you ever need any assistance in the future, please don’t hesitate to get in touch we’re always here to help.
Thank you again for choosing MobilityCo.
Kind regards,
The MobilityCo Team 😊
The best chair you can buy
The jazzy air chair is the only chair worth buying
Yes, that sounds extreme but hear me out.
I’m 70 in two weeks time. Due to radiation miscalculation in my treatment, my spine was fried and I became paraplegic eight months ago.
Mobility code have helped me on my journey to genuine independence. The jazzy air chair takes you to eye-level with a positive impact on every social interaction. The supermarket easier, stopping for a chat. One of the best advantages is operating the chair at a height in my flat it’s all familiar eye lines. Transfers are a joy combined with the slip sheet. You can always use gravity to drop from the chair to the bed or vice versa similarly with my driving ramp van transferring to the driver seat always with the drop because of the jazz features. Seriously, there’s no other chair to consider.
2 marzo 2026
Non scritta su invito
Risposta di MobilityCo
Hi Jerry,
Firstly, thank you for sharing something so personal and happy 70th birthday for when it comes.
We’re incredibly humbled to read your review. What you’ve been through is life changing, and to know that we’ve been able to play even a small part in supporting your journey back to genuine independence truly means a lot to us.
Your words about there being “no other chair to consider” genuinely made us smile. Most importantly, we’re just so pleased it’s giving you freedom, practicality, and that sense of normality again.
Thank you for trusting us to support you on this journey, Jerry. We’re always here for you whenever you need us.
Warmest wishes,
The MobilityCo Team
Risposta di MobilityCo
Hi,
Thank you for your kind review.
We’re really pleased to hear you found our team helpful and that your order was delivered on time.
We truly appreciate your feedback and your support. If you ever need anything in the future, we’ll be more than happy to help.
Many thanks,
The MobilityCo Team
Buying a new scooter
Really helpful of buying my new scooter help full with keeping me up to date with products
27 febbraio 2026
Non scritta su invito
Risposta di MobilityCo
Hi Shaun,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you felt supported when buying your new scooter and that our team kept you informed along the way. Clear communication and making the process straightforward is very important to us, so it’s great to know that came across.
We hope your new scooter is serving you well, and we look forward to helping you again whenever you need us.
Best wishes,
The MobilityCo Team
Risposta di MobilityCo
Hi Joanne,
Thank you for taking the time to leave us a 5 star review.
We are delighted to hear you are happy with your product.
Friendly and understanding
Friendly and understanding and more than happy to help the delivery guy was very polite and showed us everything we needed to know about the new scooter then we were off lol great company have used them in the past and will be using them in the future
4 febbraio 2026
Risposta di MobilityCo
Hi Wayne,
Thank you so much for your fantastic review.
We’re delighted to hear that you found everyone friendly and understanding, and that our delivery driver took the time to show you everything you needed to know about your new scooter. Making sure you feel confident and ready to go before we leave is really important to us so it’s great to hear you were “off” and enjoying it straight away!
We also truly appreciate your continued support and loyalty. Knowing you’ve used us before and plan to use us again is the best compliment we could receive.
If you ever need anything at all, we’re always here to help.
Thanks again,
The MobilityCo Team
The company badly let down by the delivery team.
The sales team were excellent when I bought and paid on 23 January 2026..
It was advertised that delivery would be 7 to 10 days. I heard nothing regards a delivery date so I had to call them to find out. I was told it would be 26th February 2026!
After complaining they amended the delivery to 12th February 2026 between the hours of 0700 and 0800. No delivery turned up! I tried calling the company and despite they advertise the office is open at 0800 it is not. I eventually got through to someone at 0845.
I was informed the delivery would now be between 0930 and 1000. Guess what? it didn't turn up at that time....... eventually it did.... at 1030.
The driver told me they had me down as 1st delivery but as they still had a delivery from the previous day to make in Poole they changed me to 2nd delivery.... without informing or calling me to let me know!!!!
Summing up I would say the sales team are excellent but after sales care and attention was poor plus the delivery section badly lets the company down. They also need to amend their advertised delivery time due to these problems.
23 gennaio 2026
Risposta di MobilityCo
Hi Steve,
Firstly, thank you for taking the time to leave such a detailed review. I’m really pleased to hear that you found our sales team excellent when you placed your order that’s exactly the experience we aim to deliver from the very first conversation.
However, I’m genuinely sorry for the frustration and inconvenience caused by the delivery delays and lack of communication. You were absolutely right to expect clearer updates, especially after being given specific time slots. Not being informed about the route change on the day, and then having to chase us for updates, is not the level of service we want any customer to experience.
While delivery schedules can occasionally be affected by circumstances outside of our control, we should always communicate changes properly and promptly. Your feedback regarding the advertised times and the aftersales communication is noted, and we will be reviewing this internally to ensure improvements are made.
Thank you again for highlighting both the positives and the areas where we fell short. We truly value your business and your honesty, and we hope the product itself is serving you well. If there’s anything further we can do for you, please don’t hesitate to get in touch.
polite helpfull which is all you want
23 gennaio 2026
Risposta di MobilityCo
Hi,
Thank you for your review, we really appreciate you taking the time to share your experience.
It’s great to know our team provided the polite and helpful service you were looking for. We always aim to make every interaction clear, friendly and straightforward, so your feedback means a lot to us.
Should you need any assistance in the future, we’ll be more than happy to help.
Royale 4 mobility scooter
Like the product & the price but there is a lack of communicating in naming a delivery date.After 9days and awaiting a phone call at 2pm on Friday it unexpectedly arrived at 3.30pm that day from Dundee!
22 gennaio 2026
Risposta di MobilityCo
Thank you for your feedback, David.
We’re glad you’re happy with the product and the price, but we’re sorry the delivery communication wasn’t as clear as it should have been. We appreciate you highlighting this, as it helps us improve how we update customers around delivery times, especially when couriers’ schedules change at short notice.
Thank you for your patience, and please don’t hesitate to contact us if we can help with anything else.
The staff are great and if you need…
The staff are great and if you need them to come out sort a problem out they try there best
22 gennaio 2026
Risposta di MobilityCo
Thank you, Derek, for taking the time to leave a review.
We’re really pleased to hear you found our team helpful and that you appreciate the effort we make to get out and resolve any issues. Looking after our customers and doing our best to put things right is always a priority for us.
Thanks again for your kind words and for choosing MobilityCo.
James was very helpful and friendly as…
James was very helpful and friendly as are all the staff,when you have sold my scooter you took in your review will be 5Star .Thankyou.
21 gennaio 2026
Risposta di MobilityCo
Thank you, John, for your feedback.
We’re really pleased to hear James and the team were helpful and friendly. We appreciate your honesty and look forward to earning that 5-star review once everything is completed and you’re fully enjoying your scooter.
Thanks again for choosing MobilityCo.
Extremely helpful with deciding the…Excellent Service
Extremely helpful with deciding the best mobility scooter for my needs.The scooter when delivered was fully explained regarding the controls and charging. Very reassuring with explaining all the benefits of my choice.
14 gennaio 2026
Risposta di MobilityCo
Thank you, Derek, for your lovely review.
We’re really glad we could help you find the right mobility scooter for your needs and that everything was clearly explained when it was delivered. It’s great to hear the handover felt reassuring and that you’re happy with your choice. If you ever need any further help or advice, we’re always here for you.
Ordered online
Ordered online. Delivered on time with no problems.
16 gennaio 2026
Non scritta su invito
Risposta di MobilityCo
Thank you, Anthony, for your review.
We’re pleased to hear your order arrived on time and everything went smoothly. Thanks for choosing MobilityCo, and we hope to help you again in the future if you need us.
The item was as described and arrived…
The item was as described and arrived in good time, my only gripe was the postage. Over £7 for a plastic beaker? that cost £6.
12 gennaio 2026
Risposta di MobilityCo
Hi Gary,
Thank you for your feedback and for taking the time to leave a review. We’re glad to hear the item arrived quickly and as described.
We just wanted to politely clarify that the delivery option selected was next day delivery, which unfortunately costs us more to provide due to courier charges. We always aim to keep delivery costs as low as possible while offering reliable and tracked services.
We really appreciate your understanding and thank you for choosing Mobility Co.
Had to pay next day delivery
Had to pay next day delivery, which took 6 days!! I Did complain and the £7.99 was refunded. Then the item was not as described. Too strong for any person ,not to mention the disabled person, who would be unable to bend the spork! In fact, it was only a fork with long tines. In order to send it back, would cost £5+. I will take it to a charity shop instead. item not as described, most disappointed, as I need to make a lot of purchases for my husband.
7 gennaio 2026
Non scritta su invito
Risposta di MobilityCo
Hi,
Thank you for your feedback. We’re sorry that the next day delivery did not meet expectations. As confirmed at the time, the £7.99 delivery charge was refunded in full once this was reported. While courier delays are unfortunately outside of our control, we always act promptly and fairly when issues are raised.
Regarding the item, the spork supplied matches the manufacturer’s description and is designed to be durable for assisted eating. Suitability can vary depending on individual needs, but the product itself is not misdescribed. Our advisors did attempt to help further with your complaint via live chat, however this assistance was refused at the time.
As clearly outlined in our returns policy, return postage for non-faulty items is the responsibility of the customer. While we’re sorry the product was not suitable for your husband’s needs, we do feel it is unfair to describe the item as “not as described.”
Should you wish to accept assistance in the future, our team remains happy to help guide you towards products better suited to your husband’s requirements.
Best regards,
The MobilityCo Team
Excellent service
Excellent, helpful and friendly service. From visiting the shop to having the chair delivered, the service was excellent.
26 dicembre 2025
Risposta di MobilityCo
Hi Clare,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience from visiting the shop through to delivery of your chair.
Best regards,
The MobilityCo Team
Very experienced advice knew what we…
Very experienced advice knew what we needed and no pushy sales. Still getting used to it . Very pleased with it
19 dicembre 2025
Risposta di MobilityCo
Hi Mrs Whitehead,
Thank you for your lovely feedback. We’re pleased to hear you felt well advised and never under pressure, and that you’re very happy with your purchase as you get used to it.
Best regards,
The MobilityCo Team
Always able to talk to staff about any…
Always able to talk to staff about any problems
12 dicembre 2025
Risposta di MobilityCo
Hi Mr Green,
Thank you for your kind feedback. We’re really pleased to hear that you’ve always been able to speak with our team when needed. Providing clear, friendly, and helpful support is very important to us, so it’s great to know this has been your experience.
Thank you for taking the time to leave a review, and we look forward to helping you again in the future.
Best regards,
The MobilityCo Team
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