Magna Housing Recensioni 

Thank you Caren for your email giving me important information with regards to my extending my Leasehold with Magna. You made it so easy for me to understand ... most helpful, thank you again.

The staff are polite and understanding and willing to listern to you. A good team

The election named Seb was fantastic. He was polite, on time and extremely fast at replacing the new shower. He went out of his way to show me how to switch on the new and very complex heating system. The work was efficient, fast, and Seb was very polite and professional. I am very pleased with Seb and Magna Housing. They fixed the problem on the same day I phoned.

The lady at Magna was very helpful and got someone out to me within 36 hours to fix my porch door which I was very grateful for

very helpul my problem has been sorted thankyou

He spent no time in the property and left quickly without doing anything? The boiler vibrates! So it means my wife or I have to the sink hot tap turn it on for few seconds then turn off ? This has been going on for quite awhile now. It was fixed till we had a service to the boiler, in which something in the boiler was altered! It has not been right since !!

Magna's Zoe was exceptionally proactive and helpful in resolving a problem. She liaised effectively with all parties involved in a sympathetic way and went above and beyond what we could have expected. We are extremely grateful, thank you

Yes the gate is now safe with two bolts I have been told that there are posts to be repaired as next door took the panels off his fence but did damage to the posts have to be repaired so then I can lock the gate still don’t feel safe about it all. Thank you Gillian Judd

My boiler stopped working over the weekend in spite of being serviced 12 days ago. I am very stressed about this and contacted Magna immediately on Monday morning by phone. Rachelle dealt with me brilliantly - understanding the problem & maintained a helpful & friendly manner. Thank you!

Connor from Magna,he has gone above and beyond.Nice to interact with someone who is passionate about the job.

Very good service, will be sorted soon thank you Mr Michael Norcott.

The electrician was kind respectful and took him 10 minutes and problem resolved quick to come out more than satisfied

A very prompt response politely delivered

The report a repair website is fairly easy to use,
We had a quick response and a very quick booking for the repair.

Very nice work and very nice man

They don't deserve any stars.
Magna community safety team as usual not fit for purpose.
You can do anything, commit criminal damage to other people's property & Magna say its OK to do, just don't be seen.
The current community safety team is as bad as the last lot they had, in fact worse, this lot can't even use a phone.
Housing officer...... what is that? What is their job description exactly?

Reply to Magna
Don't be silly, my HO is fully aware of what is going on, he chooses not to deal with it.
As for complaint procedure, I am fully aware of the pointless process.

The management of this company is horrific, the discriminated against disabled people. Do no follow their own policies,bully and try to intimate vulnerable people. They fail to safe guard, they do not provide safe homes,leaving children at serious risk.
The actual workers who come out are usually good but are let down by poor management.
Management who lie and ignore.
Official complaints are glossed over and not upheld even with evidence so you are forced eachtime to go to the ombudsman. Magna continue to fail customers, don't abide by their own contracts and new without a doubt the most trauma inducing company I have ever encountered. Someone needs to ensure they abide by the law.
Serious ongoing disrepair, mould,damp and dangerous temperatures over 2 years and counting.

After following magna complaint procedure on more than one occasion it's clear management just lie and ignore evidence.

This company is not fit for purpose and do not comply with the law.

Reported problem to with securing our front door on line to Alex quickly sorted by maintenance engineer very friendly Top job

Helped with every enquiry quickly and sorted out my problems with very friendly attitude

To Paul Hoskins
Hi my name is Mrs Denise George of 1 Meadow View Charminster Dorchester Dorset DT29RE
I've just had a New Kitchen put in by two of your workers name's are Steve and Richard I want to tell you I want to highly recommend their hard work they're caring their tidiness and the details to their work job is fantastic I am so happy with the kitchen it is unbelievable and I must admit my mental health they were so polite and made sure I was feeling safe it's unbelievable. Alway's said good morning and good night they are two great people to have working in my hone please pass on my greatest thanks to the pair of them.
Mrs Denise George
Started kitchen on 3/6/2025 Finish 10/6/2025.