My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Leggi di più
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Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Leggi di più
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Worked carried out was outstanding sadly other problems with wall are being over looked by magna The contractor exposed massive defects in the wall that Magna said after 4 visits didn’t exist . Sa... Leggi di più
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Congratulations to Magna housing Ltd for interaction with my mp and lying about the problems in my home. Looking forward to seeing you in court
Dettagli dell'azienda
Scritti dall'azienda
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Informazioni di contatto
Regno Unito
- magna.org.uk
4,6
Eccellente
548 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
The plummer who was Simon was great he…
The plummer who was Simon was great he sorted the drain in my
shower he was very kind as I am disabled he made sure that he didn't leave anything was lying on my bathroom floor thankyou Simon
19 novembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Susan, we are so pleased that you are satisfied with the work carried out by Simon. This sounds like a fantastic appointment. Best wishes and take care.
Above and beyond
Chloe Gallagher and Rachel Kelly went above and beyond to get some heating in my home today. We had work men here upgrading gas pipes which lead to us having no heating. Chloe and Rachel got some heaters and brought them to my home. Thank you chloe and Rachel.
19 novembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Theresa, we are so pleased that the works are going ahead for you and Chloe and Rachel sorted the temporary heating for you. I have passed on your compliments to both Chloe and Rachel. Best wishes and take care of yourself.
Very Satisfied customer
Everything went well from reporting a leaking tap to getting the problem fixed, plumber was brilliant , arrived on time was polite and completed the repair so quickly, no mess to clean up after he had finished. First class job.
5 novembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave feedback Paul, we are pleased you are happy with the repair and service that was carried out in your home. Best wishes and take care.
Instead of waiting on a phone for hours…
Instead of waiting on a phone for hours , sending an email & using the portal was so much easier.
1 novembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Russ and pleased you found this service quicker and easier to use. I can also recommend live chat, you will see this available Monday to Friday 9am-4pm and you will speak to a member of the customer care team. Best wishes and take care
Very happy with your service many…
Very happy with your service many thanks again
28 ottobre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Suzannah, we are so pleased that you are satisfied with the service you have received. Best wishes and take care.
This plumber was amazing
This plumber was amazing, we finally have a shower with heat and pressure, it works better than it ever has
24 ottobre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Lisa, so pleased to hear your shower is working as you need, I have passed on your compliments to Leon the plumber that attended. Best wishes and take care.
The man got the job done and informed…
The man got the job done and informed my partner to report the other radiators as need to be replaced to be honest the person who fitted my radiator should have gone round all the rooms like they was supposed to do but didn't and that's why I had the problem in the first place and would have seen i needed new radiators upstairs but to be honest he didn't want to fit the radiator in the first place as he questioned me about the old one when he can clearly see it was in a state plus he knew he needed to fit it as it was on my report and the radiator was in the van I just feel like jobs I get magna to come and do never gets sorted also when I moved in this house none of the doors was replaced they all got holes in them that was all down to my housing officer bridie who has left magna she made me replaced damaged doors in my old house before I moved and just didn't care about what I had to move into it's disgraceful and how am I ever going to get new doors now as it's been e years and I can't afford to get new ones it's a joke if I'm honest so I'm not happy with any of it really also kitchen bathroom all old and just crap aswell so that's my thoughts on magna
17 ottobre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Nicole and I'm sorry this has not been a positive experience for you, please could I ask for you to send an email to contactus@magna.org.uk with your full name, address, detail of the issues you have raised and a member of the team will investigate this for you. Best wishes,
Emergency Repair request
I had requested a repair on Monday 13th October but had then subsequently had to escalate on the 15th October due to the damage to the wall making it unsafe. within three hours Magna had arrived in site and effected a repair to make the wall safe. really appreciate the speedy response thank you
15 ottobre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Shaun, we are pleased that you have had this resolved, and for updating Magna of the changes in the issue you had. If you ever need to get through to us quickly Live Chat on our website is quick and open Monday to Friday 9am-4pm. Best wishes and take care.
Very helpful and always responds quickly
Very helpful and always responds quickly
2 ottobre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you are satisfied with the service you have received from Magna, take care and best wishes
Customer Satisfaction
Magna have always sorted out any repairs that l have done without any problems. Staff have always been helpful and courageous without attitude, which you seem to get a lot of nowadays. I am pleased with the way that they have treated me over the years.
1 ottobre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave feedback Bryan, your compliments are wonderful to receive and you have found the service you have received satisfactory! Best wishes and take care.
Melissa was amazing
Melissa was quick to respond, polite, helpful and very forgiving for my poor spelling of my own email!
16 settembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Edward, we are so pleased Melissa was able to help you and provided a positive service for you, please don't worry about poor spelling, we are all human and we get it!! Have a good day and take care.
Very good telephone call
15 settembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Adam, we are so pleased you were happy with the call you had with the customer care team. Best wishes and take care.
Repairs
Pleasant lady I was talking to made an appointment straight away for work to be carried out thank you
1 settembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Carole, we are pleased you are satisfied with the service you have received from the customer care team. Best wishes and take care.
The lady taken the calls was very…
The lady taken the calls was very polite and helpful
9 settembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Michelle, we are pleased you found the customer care team member helpful and you are satisfied with the service you have received. Best wishes and take care.
Excellent response time
First response generic with a wait time up to 20 days.
Contacted a named person and received an immediate suitable response. Followed by a follow up from a different dept. All within 20 minutes. This person will be passing on the information to the legal dept. I now have to wait to hear from them, hopefully that too will be quickly dealt with from the legal dept.
10 settembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review, we apologise for the delay in response to you, the teams are all super busy at present with high levels of contact. We are pleased that your query has been triaged to the correct department quickly and that you are pleased with this. Best wishes and take care.
Magna helped it won't take away the fact these bungalow aren't wheelchair friendly
He was smashing
29 agosto 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review and pleased you are satisfied with the service you have received. If you have any queries with regards to your home please send an email to contactus@magna.org.uk
Tess was extremely helpful
Tess was extremely helpful. Replied to my email and directed my query to the right department. Excellent customer services
5 settembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Karen, we are so pleased that Tess helped you and you are satisfied with the service you have received. Best wishes and take care,
I had misplaced some important…
I had misplaced some important information and Kayleigh answered my query within an hour or so. Excellent service. Thanks
4 settembre 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a a review David, we are so pleased that Kayleigh helped you and you are satisfied, Best wishes and take care.
Mark the workman did a fantastic job to…
Mark the workman did a fantastic job to mend my back door on the 26th August. He was very polite and friendly. He did a brilliant job. So much easier to open and close the door now. Thanks Mark.
26 agosto 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Pearl, we are so pleased that your door is now fixed and that Mark provided an outstanding service to you, I will pass on your compliments to Mark. Best wishes,
I would like to thank Mr Lee Lewis
I would like to thank Mr Lee Lewis, Money Matters Manager. Lee does does an amazing job and leads by example. Professional, helpful, polite and always 100% supportive.
I’ve been with Magna for years, what a great team.
29 luglio 2025
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Risposta di Magna Housing
Thank you for taking the time to leave a review Mr Hircock, we are so pleased that you have received exceptional service from the Money Matters team and Lee in particular, I have passed on your compliments to Lee directly. Best wishes and take care,
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