Magna Housing Recensioni 

There response

Worked carried out was outstanding sadly other problems with wall are being over looked by magna The contractor exposed massive defects in the wall that Magna said after 4 visits didn’t exist . Same wall is moving by back door sadly had to raise another complaint . Can’t fault contractors

I would like to wish the abandoned caravan around the back of Gore Cross Way in the parking area behind the flats a very Happy 5th Birthday of still being here.

I hope the rats that are infested in you are living a good life, and that mother nature is shielding you with her vegetation for another year.

I'm hoping that eventually a blue plaque will be fixed to it, covering the faded Magna notices of years gone by, but sadly the council won't do this this as it's 'Magna' land.

But wait, more celebrations are due...I'd like to wish a very Happy 2nd Birthday to the caravan's neighbour...
A white/moss green Ford Fiesta van, your growing of mould and mushroom inside is almost legendary!

I was hoping the Magna housing officer who knows about these treasured items would be here to maybe celebrate with a cake, or even some bunting? But sadly not.

Stop the press!...

There is still time as a third vehicle has arrived, an abandoned 4 x 4 truck, aww this little beauty is only 6 months old, a mere babe in the rotting vehicle status.

You can only imagine the sheer delight of the residents as they view this every day.

I would just like to thank Magna for their quick action in not resolving this.

Well done.

The advisor that Magna sent to my home on 22/06/26 was very thorough and I found understanding; I was able to explain what had been happening and the various ways my problem was treated (with negative results) she was a good listener and I have hopes she will be able to find some solution to my problem even though she was (at this time) unable to find an answer; at least I felt at ease that she went away with this on her mind and that her time had not been wasted and my problem taken seriously. She also saw the way I have had to struggle living in a property that was designed for a dead indoor wheelchair user that we (my son and I) are not and we need help in that capacity. Thank you your visit was very much appreciated.

Magna have yet again cancelled clearing my Gutters, thats the 4th time they have Cancelled, Im really disgusted with Magna, they seem to think that we are here for there convienience,

Very easy ,great customer service

My boiler was serviced and after the engineer left I had no hot water I rang Magna repairs and spoke to Tess who made me feel at ease immediately, she said that she would put the job through as an emergency and within 30 minutes another engineer called who was very polite arrived and the job was sorted .Tess is a credit to Magna , many thanks again

Made a request for a rent statement. Got it the following day

The repair needed fixing was the header tank in the loft which was causing water to the overflow. Just outside the bedroom window. It was reported, and given a date. The plumber arrived 2 weeks later , very pleasant with a
Determined attitude that he was going to find x it before he left. He came down with the old part in his hands. Not an old washer, he had come with a complete new part. Gave a smile and told me any problems and he would be back. There was no mess left, thanks to the Magna workers

We have had two jobs done very close together , A new fence replaced by Pete , Joel and Ryan + Pete No 2 , A truly fantastic job , Fran and Michaela , The Ladies in the office were also brilliant , Thank you very much. Plus thank you to Connor also .
Central heating pump replaced by Nick the engineer , Great job , Thank you , Also thanks to Zoe for arranging the work so quickly , 2 hours from phone call to job completion , Awesome , Thanks every one

Very helpful advisor I spoke to. He was very polite and understanding to repair need.

Very friendly & professional team. My electrics & hot water problems were sorted quickly. Much improved Magna!!

Extremely quick response. Very efficient, helpful and friendly.

After failed attempts to submit Magna’s online form to report damp & mould in my flat, I phoned & the person I spoke to completed the form for me. I now have someone coming round next week. Very impressed.

Donna who deals with the estates team (magna housing) is super efficient, keeps in contact and gets the job completed quickly and efficiently..response time two days to complete .. excellent work ..get more Donna's ! ☺️

Prompt response. Great communication

Absolutely horrendous and disgraceful treatment to be left in this situation with two children, including a newborn baby.

I woke up, had a shower, and then noticed water leaking through the downstairs light fitting. This was extremely dangerous, so I immediately isolated the electrics and contacted Magna straight away. However, nearly 48 hours later, we are still without any proper washing facilities, leaving me and my children only able to strip wash. This is completely unacceptable, especially when caring for a baby and a disabled child.

As a single mother, this situation has had an extreme impact on my mental health and wellbeing. The stress, lack of support, and being left without basic facilities for my children has been overwhelming.

I was told today that repairs would be carried out and the upstairs wet room would be replaced, yet I have received no communication whatsoever. I contacted them twice and was repeatedly told someone would be in touch. I have now been informed that no one even picked the job up, meaning we are expected to wait even longer.

This level of service and lack of urgency is shocking given the safety risks and the circumstances my family is in.

Following my inquiry I quickly received a reply from the customer care team which informed me of the action they'd put in place and gave me a timescale for the next phase of my inquiry. I received their reply within just a few minutes of sending my initial email. An excellent response! Thank you.

Polite, respectful and well informed members of staff who are very helpful.