Magna Housing Recensioni 

Fantastic service from magna care team. 3 disabilities registered at our home and taken into account everytime we need assistance with a repair.

The repair was carried out swiftly. Very friendly and approachable member of the maintenance team.

Having only been a Magna resident a short while the problems we encountered were dealt with by Kelly very quickly

I had brilliant advice and help from a lady called zoe from money matters
Team I would call upon her any time if I have any more trouble with anything she was so fantastic put my mind at ease straight away amazing lady well recommended

Magna are a great Housing Association who I have been with for 40 years,the staff have always been very helpful.on my last call to Magna I was talking to a lady who was so very helpful which makes the process of getting in touch so much better.

Magna staff are kind, approachable and try very hard to fulfil the query. Life happens and they understand that issues can be quite overwhelming if you have a health condition and the staff always go out of their way to make life easier. They act quickly when an emergency happens and I can't fault them.

Ive had great feedback of magna replying to my emails really happy

I was happy with the prompt response to my repair, professionally dealt with from start to finish

Very helpful staff when I contacted them with an issue. I am delighted to be offered help so swiftly : )

Reported the block drain online and the next day the chaps arrived to unblock it. Good servicev

Zoe from Money Matters team was superb! I have PTSD and limited mobility. Zoe organised all my application for Pip. Zoe attended my home and took me through the whole application with kindness and patience. Helping me by explaining all questions clearly. As a result I now have pip and my daily standard of living has improved. Thanks to Zoe Marshall at Magna.

requested repair Sunday and was completed on Monday,I think that's very good service,my shower now works even better than it did in the 1st place!

Prior to Covid, Magna's repairs and customer service was excellent. But in the post pandemic era the service has continued to get progressively worse and worse. Even basic repairs usually involve a 2+ month wait, if you want something involving Plumbing or Windows/Doors the wait is often double that. We have had several of their workers complain to us that Magna need to hire more staff, that they have reduced staff numbers too low and the backlog is just getting longer and longer.

When the worker does turn up they are almost always friendly and professional, but they are also clearly not properly briefed about the job. Even when you give Magna extensive details about the issue, complete with photographs; the men will often be sent out lacking the parts they need to complete the repair as this information is not passed on to them or the schedulers having given them insufficient time to complete it. The result being that they often end up having to assess the job and rebook for another worker to come out with the correct parts, this wouldn't be too bad if the wait was shorter the second time around; it isn't. If you had to wait 3 months for the first visit 99% of the time you have to wait another 3 months for the second visit.

The workers are also limited at times in what they are allowed to do. Our backdoor has been faulty for five years, they have been out 4 times to "fix" it, but given the limited amount they are allow to do and allotted time for the best they can often do is a patch job which will alleviate the issues with the door for a few months before once again needing to book another repair for a related issue. Each time the workers have told us the door really needs completely replacing, but despite them recommending that to Magna each time, it has never happened.

Most recently a shower repair took 3.5 months from first reporting before the plumber came out, he then had to assess it and book a return trip which took another 3 months(much of that time without any working shower in our property as it had stopped working entirely by that point). He told Magna this, as well as telling them we have people in this property with existing skin conditions that require a shower to keep them managed effectively as standing washes at the sink do not suffice meaning this delay literally contributed to a decline in physical and mental health.

He was great and really genuine and manage to fix every thing

the plumber was great and did a excellent job also fixed my toilet as well.it just a shame that i took nearly a month for someone to come and do the repair

Excellent Service as always ,
Very happy ,⭐️⭐️⭐️⭐️⭐️

Friendly helpful staff ( Will & Robbi)
Very pleased with new garage door. Nice tidy job and useful demo of new door and locks.

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