Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

I ordered one color and they sent me another. I I emailed them. They assured me that I could send it back as I had to do is give them the invoice number which I didn’t have because there was no invoic... Leggi di più

Valutata 1 stelle su 5

Please don’t buy from here. The colour matching is way off and they’re not great. I received mine 24hrs ago and emailed requesting a return address to return and get refund as per their we... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

FALSE ADVERTISEMENT AND NO RETURNS UNLESS DAMAGED. What a dishonest company. DO NOT waste your time or money trying these Lula Halo Hair extensions!! Be honest with people and DON'T PUT FREE RETURNS w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My package got lost in the mail which actually wasn’t their fault, it was UPS. Without question, they immediately sent me another pair. Not only are my extensions AMAZING, the customer service was inc... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti per capelli

Scritti dall'azienda

Premium hair extensions at affordable prices for women of all ages!


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

396 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(396)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Color match was terrible

Color match was terrible. I even sent multiple photos of my hair to have them match it. I have very fine hair and the extensions are very course and thick. They don't match at all and it looks like I have on a wig.

22 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Kelli,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

Valutata 5 stelle su 5

I got so many compliments on my hair…

I got so many compliments on my hair about how soft and full it was. I love it and have worn it several times to events. I'm so glad I bought it and loved that it came with two!

22 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Melissa,
Awesome! Send us some photos on our page. We would love to see more of you. :)

Valutata 5 stelle su 5

Great Colour Match Extensions

I have both the curly and straight extensions and love them!
They are easy to fit, lightweight and they are comfy to wear.
The colour match is excellent, my husband still hasn't noticed :-)
I would recommend the storage bag so they are protected and hang nicely in your wardrobe.

22 febbraio 2024
Non scritta su invito
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Risposta di Lula

Hi Vicki,
Thank you for your wonderful feedback. We greatly appreciate it. :)

Valutata 1 stelle su 5

This is by far the worst company I’ve…

This is by far the worst company I’ve ever purchased from. Zero stars actually ! I spent $69 for crap. It took forever to receive the package. The hair extensions don’t look like real human hair, I sent 5+ emails letting them know I wasn’t satisfied and would like to return the item and get a refund . No response , no phone # to contact . It’s very frustrating ! I don’t know what else to do. I have been scammed . I’m going to file a complaint with better business bureau.

11 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Eugy,
Sorry for our delayed response. I can see that we responded to your inquiry and we are waiting for your response. We appreciate your patience and kind understanding.

Valutata 1 stelle su 5

Wish I had read these reviews first…

Wish I had read these reviews first before ordering. Colour was a great match but the quality is poor synthetic and does not blend. It’s so obvious they’re extensions from the back. No refunds 😢 do not waste your money!

21 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Amy,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

Valutata 5 stelle su 5

HALO SET EXCEEDED MY EXPECTATIONS 👏

Wow! No seriously! I am impressed 👏 I am from South Africa 🇿🇦 and honestly the delivery of my package was on time! Quality the hair is AMAZING! I cannot wait to order again! Thank you Lula 💓

21 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Caryn,
Awesome! Gald to hear that you are loving our products. Konw that you are Amazing too. :)

Valutata 5 stelle su 5

I was very impressed with the prompt…

I was very impressed with the prompt customer service. Knowledgeable about the right color for your specific hair needs. I have never tried these hair extensions before my daughter is ordering me some to check it out.She is already a customer and totally loves them. I recommend it to all ladies to try out. Thank you

11 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Shelley,
Thank you for your kind words. Please know that we are always here to help. :)

Valutata 5 stelle su 5

Very very very good

Very very very good. Thank you 😊

20 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Salem,
You are most welcome!
It is our pleasure to have helped you. :)

Valutata 5 stelle su 5

Lula is so easy to work with

Lula is so easy to work with! I had trouble ordering the correct color. They helped me with the returns and the color match. They were so very helpful.

6 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Catherine,
We greatly appreciate your feedback. Your voice helps a lot in our continuous improvement to provide you with the best customer service you only deserve.

Valutata 5 stelle su 5

My new halo looks great in my hair

My new halo looks great in my hair! It has made my hair look 50% thicker!! I cant Wait to get dressed up and wear my new hair on the town!

20 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Erika,
Awesome! Send us photos of you wearing it on our Instagram. :)

Valutata 5 stelle su 5

I love the Lula halos

I love the Lula halos. They blend well and are easy to apply. Their customer service team is very kind and communicative.

20 marzo 2024
Non scritta su invito
Logo di Lula

Risposta di Lula

Hi Kimbra,
Glad you are loving it. :) We appreciate your kind words.

Valutata 5 stelle su 5

I ordered the halo set

I ordered the halo set, so easy to wear made my hair look fantastic in such a short time . So easy to wear your company showed how to apply the halo extensions it was a lovely natural blonde which blended so well with my hair tones. Fantastic service, will use again especially at this price, great value too.

19 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Clare,
Fantastic! Thank you for taking the time to send us your valuable feedback. :)

Valutata 5 stelle su 5

Really like the straight extension

Really like the straight extension, but the curled one is also great. Good all around. It takes a little while to learn how to put them on.

Also, I keep being self-conscious about people potentially noticing the nylon thread on the top of my head.

18 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Julia,
Wow! That made our day, thank you. :)

Valutata 5 stelle su 5

Really good costumer service and I…

Really good costumer service and I received my Halo set within 8 days after ordering it.(shipment to Germany)
The Halo set looks amazing!

17 marzo 2024
Non scritta su invito
Logo di Lula

Risposta di Lula

Hi Josephine,
We're glad you enjoyed our product. Thank you for taking the time to send us your valuable feedback. :)

Valutata 1 stelle su 5

Ordered a messy hair bun

Ordered a messy hair bun. The colour is yellow and the material is shocking!!! £19 I paid and I got one from SHEIN £2 which is MUCH better quality. Going straight in the bin - the fact they don’t do refunds is a red flag!!! Awful company

16 marzo 2024
Non scritta su invito
Logo di Lula

Risposta di Lula

Hi Dionne,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

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