Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered one color and they sent me another. I I emailed them. They assured me that I could send it back as I had to do is give them the invoice number which I didn’t have because there was no invoic... Leggi di più

Valutata 1 stelle su 5

Please don’t buy from here. The colour matching is way off and they’re not great. I received mine 24hrs ago and emailed requesting a return address to return and get refund as per their we... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

FALSE ADVERTISEMENT AND NO RETURNS UNLESS DAMAGED. What a dishonest company. DO NOT waste your time or money trying these Lula Halo Hair extensions!! Be honest with people and DON'T PUT FREE RETURNS w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My package got lost in the mail which actually wasn’t their fault, it was UPS. Without question, they immediately sent me another pair. Not only are my extensions AMAZING, the customer service was inc... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti per capelli

Scritti dall'azienda

Premium hair extensions at affordable prices for women of all ages!


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

396 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(396)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great product & great customer service

Great product & great customer service! Lula had no problem to exchange for another halo colour as my colour I chose didn't match my hair colour.
Thanks Lula for all the help & advice.
Would definitely recommend.

4 aprile 2024
Non scritta su invito
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Risposta di Lula

Hi Hayley,
Thanks for sharing your valuable feedback! Know that we are always here to help. :)

Valutata 5 stelle su 5

Best Halo Hair Ever

Lula hair quality is amazing for the price. If you choose the correct colour it matches the hair perfectly. The staff at Lula hair have been so helpful, quick and replying and just a pleasure to communicate with. Thank you so much for everything xx

29 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Leesh,
We appreciate your kind comments. Your compliments have made our day, thank you. :)

Valutata 5 stelle su 5

My hair is very thin on the sides.

My hair is very thin on the sides.
This Halo is incredible
My hair has been in a ponytail no BS 20yrs.
I got people breaking necks to look at me with this halo.
O an the wavy one is so elegantly beautiful..
Thank you Lula wow very impressive...

31 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Catherine,
Wow! We greatly appreciate your wonderful feedback. It is our pleasure to have helped you. :)

Valutata 5 stelle su 5

I ordered the Bleach Blonde ponytail

I ordered the Bleach Blonde ponytail. The colour match was perfect and blends in really well. You can't tell it is a clip in ponytail it looks natural. Would highly recommend. 👌

3 febbraio 2024
Non scritta su invito
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Risposta di Lula

Hi Joanne,
Whew, glad to hear it perfectly matches your hair. Thank you for your feedback. :)

Valutata 5 stelle su 5

Lula hair is such a great brand and has…

Lula hair is such a great brand and has helped me get the perfect color to match my hair. I am very happy to support their business.

10 gennaio 2024
Non scritta su invito
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Risposta di Lula

Hi Ivanka,
Wow! Glad to hear that, we appreciate you taking the time to share your experience with us. Thank you. :)

Valutata 5 stelle su 5

Top notch company

They have incredible customer service and the product is such high quality. Easy to wear, easy to blend in with my natural hair. I'm loving the strength and beauty of the extensions. Definite quality!

1 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Leah,
Wow! We appreciate your kind words. Thank you for sharing your experience. :)

Valutata 5 stelle su 5

refund process

I didn't like what I ordered and they were more then helpful in helping me get a refund. The process was super easy.

5 febbraio 2024
Non scritta su invito
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Risposta di Lula

Hi Kristine,
Thank you for sharing your experience with us. We appreciate it. :)

Valutata 5 stelle su 5

Customer service was amazingly

Customer service was amazingly prompt! The halo extensions are so comfortable that it’s easy to wear them…very lightweight unlike other brands. The hair feels natural and blends in very well to my own hair.

2 aprile 2024
Non scritta su invito
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Risposta di Lula

Hi Sue,
Awesome! Glad you are loving our products. Thank you for your wonderful feedback. :)

Valutata 1 stelle su 5

Waste of money!

The hair was extremely flimsy and it looks absolutely fake when I put it on. I will never wear this and I wasted my money. Stick the hair you know!

29 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Kara,
Sorry to hear that. Would you mind sending us an email so we can better assist you? I look forward to your response.

Valutata 5 stelle su 5

Perfect Color Match and So Natural

I sent a few picture of my hair to Lulu. I quickly reviewed a color match suggestion and I'm glad I took it. My family, friends and even my hair dresser complimented me on how great my halo looks. It's so natural, easy to put on and durable. I have washed it twice already and wear it multiple days a week! Will certainly be purchasing from Lulu again and have even referred multiple friends!

29 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Meagan,
Wow! Thank you for spreading the word. We appreciate it. :)

Valutata 1 stelle su 5

Canadians do not buy

If you’re Canadian they will refuse exchanges & returns. They will make it impossible to get ahold of someone and wind down the clock on their own policies. DO NOT BUY IF YOUR CANADIAN.

29 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Rebecca,
Sorry for our delayed response. I can see that we responded to your inquiry. We appreciate your patience and kind understanding.

Valutata 1 stelle su 5

DO NOT BUY FROM THIS COMPANY

They state they accept refunds- they do not. I requested a return and refund, as this was plainly posted in their video, and they stated via company email that they will not do a refund. The hair smells off. Ugh… what a waste of $120.00. EDIT: Although they replied to this post and said to email them to be of further assistance, this isn’t sincere, as I have a few times and there is NO response. It is to seem like they are going to rectify the issue, and have not, and even said that they cannot do anything about it. UPDATE: Lula has since refunded my money. Thank you.

23 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Barbara,
Sorry to hear about what happened. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

Valutata 1 stelle su 5

They don't have the right colors and no refunds!!

They don't have the right colors, they only exchange once and color doesn't match again,now stuck with hair I can use and out $80. DO NOT BUY THIS BRAND!

26 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Angie,
Sorry to hear that. I can see that we responded to your inquiry. We appreciate your patience and kind understanding.

Valutata 3 stelle su 5

Over the moon then to the dark side

I was over the moon happy with my halo purchases so I bought 2 different buns. The Small Bun didn't match, so I contacted customer service and was told they'd be happy to replace it. I let them know which color to send, then I am told I need to return the other one at my expense. OK, no problem. Getting to the post office is a chore, by the time I was able to get there the Messy Bun ( which I LOVE) started falling apart, I was told to send that back for a replacement as well. The instructions were to included a piece of paper in the package with my name, order number, email address and my replacement selections. The package was received, exchange processed and sent the usual shipping route which takes almost 2 weeks. The package was not sent to the address I gave them but the address where the original package was sent, ok no big deal. I go pick up the package only to find they sent the wrong products. Ugh, I've been so looking forward to wearing the Messy Bun again, because it is AMAZING. Even my sister thought it was real. At this point I'm over it, and customer service I have to pay to return the wrong products. I was asking for a refund but now I feel like I need to give them another chance to send the correct ones, other wise I will be out the money for shipping, twice.

27 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Amy,
We hear you. Let's sort it out. Kindly respond to the recent email we've sent as a response to you concern so we can assist you further.

Valutata 1 stelle su 5

FALSE ADVERTISEMENT AND NO RETURNS…

FALSE ADVERTISEMENT AND NO RETURNS UNLESS DAMAGED. What a dishonest company. DO NOT waste your time or money trying these Lula Halo Hair extensions!! Be honest with people and DON'T PUT FREE RETURNS when that is obviously not how you are running your company.

26 marzo 2024
Non scritta su invito
Logo di Lula

Risposta di Lula

Hi Heather,
So sorry you felt that way. I can see that we responded to your inquiry. We appreciate your patience and kind understanding.

Valutata 5 stelle su 5

I really love it

I really love it . They emailed me so quickly when I had questions . I have been wearning them now for almost 4 months . It is still the same quality .

26 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Dane,
Great! Glad to hear you are loving our products. :)

Valutata 1 stelle su 5

Waste of money.

I placed my order on March 1st, and I received it on the 18th. I tried it on and the wire was digging into my scalp. It was very heavy so I decided I wanted to return in. I reached out and they have been of no help. I started a dispute with my bank. DO NOT SHOP WITH THEM.

18 marzo 2024
Non scritta su invito
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Risposta di Lula

Hi Kaitlyn,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

Valutata 1 stelle su 5

Poor quality & color

Poor quality, heavy and falsely advertised as being the halo style attachment. Colour was wrong despite using their colour matching service and sending photos and they would not let me return it.

16 novembre 2023
Non scritta su invito
Logo di Lula

Risposta di Lula

Hi Kaitlyn,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

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