Nothing Ever works right. Customer service is a joke. All they ever tell you is to reboot and re-install, next day, same random issues. Had a major outage a while back, didn't bother to let us know wi... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Adjusted my pricing and added a line while reducing my costs 33%. Tech support very good on couple issues. Need a Windows App that can manage multiple lines at once like the iOS app.
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Experienced a problem using the Line2 app which turned out to be VPN software turned on. Turned off the VPN on my phone, then Line2 began to work fine. Thank you for the assistance, much appreciated... Leggi di più
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Katy continued to provide vague and unhelpful responses throughout the process. It appeared that either she was unwilling or unable to provide the level of support necessary to complete the registrati... Leggi di più
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Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
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Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Informazioni di contatto
2,7
Scarso
775 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Awful Support
I’ve had Line2 for over 15 years. Now the 10DLC process comes up and I am going back and forth with Line2 for months, still without my registration approved. I’ve called and emailed many times to which my case has been “escalated” but it takes 3 weeks to get a response if any. I’ve gotten no useful information and I still have no idea what is wrong with my application. But they do charge me every time I need to re-register my account. I have to move on.
25 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Kim - We regret hearing you are having issues with the 10DLC registration. We know this can be frustrating. Once you submit your registration, it is not approved or rejected by Line2. This is done by the Campaign Registry, an industry organization that collects 10DLC registration information. Unfortunately, Line2 has no control over whether your application is rejected or approved. We do have a team that can guide you as best as possible with your registration. We apologize for any inconvenience caused.
Terrible Customer Service
Terrible Customer Service. I have been in urgent need of changing my line2 phone number because my business relies on that number and I have not been able to get in touch with them for weeks. Sent out a request a couple of days ago and still have not heard back. Is their company even operating still !?
I hate giving out bad reviews but this seems to be the only way they will respond. Very disappointed with their customer service. I hope that they realize that their business relies on their customers. I also took note of all of the recent customer service complaints. You guys should definitely take an immediate look into the issue
My line 2 number is 303-785-5508
If nothing changes I will switch to a different competitor
23 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Outdoor Design CO - We're sorry you have not received immediate assistance. Did you know we offer live support via chat and phone Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/
Long wait
It's taking me 2 days to get my line back.. They are asking for copy of a debit card that is no longer valid. I have sent a new card and still no response. This is rather distressful
Thanks for responding and replacing my line 2; however, all of my messages are missing including important info from my upline about my business and some customer requests. Please replace all of my messages. Thank you
18 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Yvonne Hanley-Browne - We are sorry to hear that. We would love to look into this for you. You can always request an update on the same email thread on which you sent in the information. Please respond to the request for more information and we would love to look up the account and review this for you.
Poor Service
I've been using Line2 for nearly a decade, and while customer support was never great, the service was at least reliable. Unfortunately, over time, call quality has declined, and customer service has gone from bad to nearly nonexistent.
The biggest issue is that with such poor support, making any changes to the service, including 10DLC registration, feels like a risk. Because once service is disrupted, it takes so much time and effort to get help.
I'm not sure what is involved in 10DLC compliance changes in the backend. Line2 has definitely not made it easy to customers. After successfully submitted all requested info and completed the registration process, I'm still left with disrupted service for over 10 days with no resolution in sight. After waiting on hold for two hours, the hold music suddenly stopped—only to be replaced by a message saying it was now outside of business hours. Support, which was already lacking, is now completely non-existent despite the company's claim of getting back to you within 5 business days or 48 hours.
Given the state of Line2 today, I highly recommend looking elsewhere if you need a second phone line.
14 febbraio 2025
Non scritta su invito
Risposta di Line2
Hi there @Current Customer - We regret to hear that you are having these issues. This is never the experience we want for our customers. We would love to look into this for you. Please reply with the requested information and we will be happy to get in contact with you. We apologize for any inconvenience you may have experienced.
Worst customer service of any company I…
Worst customer service of any company I have ever experienced. on hold for over an hour just to to talk to a human.
14 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello @Stephen S. - We are sorry you are having issues with your Line2 service. We apologize for the delay in receiving immediate assistance as we are experiencing high ticket volumes due to the SMS registration deadlines. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/
Ongoing Issue with Message Sending – Request for Resolution with no results
I have been experiencing an issue for the past 8 days where I am unable to send any messages through the service. Despite reaching out to Customer Service, I receive scripted responses that have not addressed my concern or provided a viable solution.
Additionally, I find it quite frustrating that I am often sent a closing message indicating the conversation is over, even if I have not yet resolved the issue or am still in need of assistance. I was informed that this problem would be fixed earlier this week, but unfortunately, the issue persists. They should have an alternative solution.
13 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello @ Kathy Thielmann - We are sorry to hear that you are having issues with your Line2 service. We apologize for the delay with receiving immediate assistance as we are experiencing high ticket volumes due to the SMS registration deadlines. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. Please note that if you are based in the US and have not completed the 10DLC SMS registration, you will not be able to send outbound SMS. Please reach out to our customer support team using the reference number "TPKT021725" and a team member will be happy to assist. Again we apologize for any inconvenience caused.
This service is not worth $1 or your time
This service is not worth $1. Google Voice runs circles around this service and it's free. I made a huge mistake to port to this lousy service for 2 months until my phone gets unlocked. I can receive SMS but am unable to reply to any SMS. Calls do work but the service is unreliable the app is even worse. Like it was made 15 years ago. It's nearly impossible to get any support from this company via chat, or email and forget about getting anyone on the phone. I have been waiting for days for someone to get back to my while I am not able to reply to my SMS. I do not understand how they are in business. I should have read reviews before I ported. I am so mad at myself.
6 febbraio 2025
Non scritta su invito
Risposta di Line2
We are sorry to hear that you are having issues with your Line2 service. We apologize for the delay with receiving immediate assistance as we are experiencing high ticket volumes due to the SMS registration deadlines. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. Please note that if you based in the US and have not completed the 10DLC SMS registration, you will not be able to send outbound SMS. Please reach out to our customer support team using the reference number "TPIG021025" and a team member will be happy to assist. Again we apologize for any inconvenience caused.
LINE 2 has the absolute worst customer…
LINE 2 has the absolute worst customer service. Their response to prior last bad review I bestowed upon their horrible customer service department was by sending me a link to an opportunity to set a one on one appointment with someone to figure out the 10dlc issues.
The link states that all meeting times are booked out until April!! COME LINE 2.
Your business is deplorable!!!!
7 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello MY CONTRACTOR - We're sorry you have not received immediate assistance. We were able to locate your account via the information you submitted on your previous review. We see that you have been in contact with the support team and your issue is actively being worked on. The team will provide updates as they come. We apologize for any inconvenience caused.
One star is generous!!
I can't believe I have to give this company 1 star! The don't deserve even 1 star! The worst service, dropped calls, continuously get logged out, calls don't come through and when you try and contact "customer service" they are basically non existent! I will do everything I can to get out, the issue is they know that once you put the number out there it is difficult to make a change...however I need to cut ties with this company they will ruin my business!!
6 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Valerie Letteri - We regret to hear that you have been having issues connecting to support. We have been having higher-than-normal call volumes. This is due to the SMS registration deadline. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. We would also like to advise that we also offer answers to your FAQs on our support page, which offers visual aids. We would love to look into this for you and see how best we can assist you with the issue at hand. You can also try these troubleshooting steps below:
please try clearing your device(s) connections to our services by following the instructions below. All steps must be followed in the order given. Please do not skip any steps:
1. Sign in to your dashboard at line2.com
2. Click Settings
3. Click "Log Off All Devices" on the left-hand side
4. Uninstall the app
5. Reboot your device
6. Reinstall the app
7. Log back into the Line2 App and try making a few test calls to your Line2 number
We also recommend that you reboot your Wi-Fi router (unplug for 15 seconds)/ turn off cellular data to refresh your internet connection before logging back into the app.
You can feel free to reach out to our team using the reference number "TPVL02/07/24" or if you have a ticket number from your previous contact, we would love it if you are able to reference it when submitting your information.
I have wasted nearly two hours on hold
I have waste nearly two hours on hold, your customer service is of the very lowest standard!!! Please send us the pin that we need to port our number over to another company. We have been trying to contact you guys for the past two days with no luck. When I chose option 2 as a new client it was a miracle someone picked up Hi Mike, who promptly transferred me to customer support and here we go again back on hold waiting for HELP!!! this is so frustrating We don't have time for this. We need to be able to communicate with our clients. PLEASE cancel our subscription and email or text me the pin so we can transfer our service to a more reliable company!
6 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Chris We regret to hear that you have been having issues connecting to support. We have been having higher-than-normal call volumes. This is due to the SMS registration deadline. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. Please send us an email, and we will be happy to assist you.
10 DLC review is a joke
The sham of 10 DLC and their restricting of outbound texts. No way of expediting. Poor service all around. DLC questions don't even apply to me, yet cannot be classified as a personal account despite all messaging being of personal nature. No sales or automation, which is the crux of 10 DLC I believe. Won't be using their service again.
5 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello - Disgruntled Customer - We regret to hear that you have been having issues with the 10DLC SMS registration. While we do understand that not having the information to complete the registration is frustrating, it is needed to have the number successfully registered. We do have a designated 10DLC team that is here to assist you with the registration. You can use the link below to book a one-on-on session with a team member: https://registrationteam.youcanbook.me/?utm_medium=email&_hsenc=p2ANqtz-87Hk4uIaRZ1ZgZ8N7zFuQ8Y2cftA5nIJM0XNnfRf-_b3-fSZG5hX6Rd3fEE4w059anz72HwDEh38m8iaI9v5R5T01Qsw&_hsmi=2&utm_content=2&utm_source=hs_email
I do not recommend this service…
I do not recommend this service provider! With the new TCR SMS text compliance required for all business outbound texting, they have not done a good job rolling this out to customers. The information required on their application does not match up with what is needed for approval. They have a two-month backlog to be able to book an appointment for TCR registration support. Once you meet with a 'specialist' for support they take no accountability for their mistakes in rolling this out. There is no ability to escalate grievances to a higher-up, so I'm using Trustpilot. Overall, their customer service is not good. If you are an entrepreneur this may be OK for you, but this service is not for corporations. Please look for another service! I'm planning to cancel as soon as I find a better option.
4 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello @Keya Nkonoki - We have been assisting and sending notification regarding the SMS registration since 2023. All the information requested on the form is what we need to have the registration completed. As it relates to scheduling and appointment and the long wait time this is due to the high number of customers scheduling appointments to meet with the registration team. If you wish to speak with a supervisor, we do have the option of having a callback scheduled. We apologize for the inconvenience you may have experienced.
Hello @Keya - We have escalated your case to the 10DLC registration. A team member will reach out to with assistance.
Worst company ever
I haven't been able to send sms for over 2 weeks now. Not on the windows app or the android app. I've tried calling support numerous times and never get a hold of anyone, they also never call me after requesting the call back. I've been on a back and forth with support via email, but they respond every other day. Which is unacceptable. I sent everything they asked for in the first email I sent them, they respond the next day asking for the same thing, and that's 2 days gone. This also isn't the first time it happens, supprot i
17 gennaio 2025
Non scritta su invito
Risposta di Line2
Hello @STOPFORECLOSURE PROS - We regret to hear that you are having this issue, this is not a normal user experirnce. We apologize for the extended hold times you may have experienced while trying to connect to our customer support team, from time to time we do have higher-than-normal ticket volumes/wait times. We would love to look into this for you and see how best we can assist you with the issue at hand. You can feel free to reach out to our team using the reference number "TPSC02/02/24" or if you have a ticket number from your previous contact, we would love it if you are able to reference it when submitting your information. Our chat and phone team is available Monday through Friday between 8 a.m. and 8 p.m. EST. You can find our contact details at https://www.line2.com/resources/contact/
Avoid Line2 - Terrible Service, Unreliable
If you value your phone number, your business, and peace of mind, DO NOT sign up with Line2. My experience with this company has been beyond frustrating and financially damaging.
Without any prior notice or update, Line2 deactivated my phone number — a number I had been using for my business. No warnings, no emails, nothing! Suddenly, my clients couldn't reach me, and I was left scrambling to find a solution. The damage to my business reputation was significant, not to mention the stress of losing years of contacts.
Attempts to resolve this issue with their customer support were useless. They provided vague responses and offered no solutions to recover my number. It's absolutely unacceptable for a communication company to operate this way.
I strongly urge anyone considering Line2 to think twice. There are far better and more reliable VoIP services out there. Don't risk your business and communication with this untrustworthy provider. Stay away!
1 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Sam Kara - We regret to read that you are having this not so great experience. Here at Line2 we always to ensure that our customers are provided with a resolution to any issues they may have. We would love to see if there is anything else we can do to get a favourable resolution to this issue. Please reach out to the support team using reference number "TPSK020324". We apologize for any inconvenience caused.
All the above complaints are accurate
All the above complaints are accurate. I've been waiting 14 days for support. They admitted they made a mistake in providing support as promised but still put me to the back of the support line again. The service itself is also unreliable.
They replied below and I was still not provided with any assistance. In fact, they did not recognize the TP reference number at all. Don't use this service. You will not receive support.
29 gennaio 2025
Non scritta su invito
Risposta di Line2
Hello @Jay S - We regret to read that you are having this issue. Rest assured that our support team is always working to find a resolution for your issue. If you have not yet received a resolution, the team is still working on the issue. We apologize for any inconvenience caused. Please reach out to our customer support team at https://www.line2.com/resources/contact/ with the reference number "TPJS020324"
You can’t even curse using this phone…
You can’t even curse using this phone app you pay for
31 gennaio 2025
Non scritta su invito
Risposta di Line2
We're sorry to hear that you are having this issue with sending curse words. Due to regulatory guidelines to prevent fraud or abuse, some text messages that contain specific keywords or phrases may be blocked by our carrier.
We're not privileged to know what words or phrases may be blocked at this time as we cannot view our customer's messages. Our company will work closely with our carrier over the upcoming months to better understand what messages may be blocked.
Here at Line2, we have many customers who use our service for their business needs, so there are more significant measures in place by our carrier to block potential spam and offensive messaging.
We thank you for reaching out to us and value your understanding in this matter. Should you need further assistance, please reach out to us at https://www.line2.com/resources/contact/
Service steady decline in funtionality and value
The 5 consecutive years I've had the service there has been no functionality added. Slowly existing functionality has degraded and being taken away. Text service is being taken away unless you register and registration requires a physical address not a business post office address, yet no difference in service cost for taking away text service for not registering.
1 gennaio 2025
Non scritta su invito
Risposta di Line2
Hello John Doe - We regret to hear that you are having isues with the sms registartion. As we would like to make the SMS registration as seemless as possible, we have a dedicated support team that is ready to assist you with the registration. You are able to schedule a one-on-one call with one of the team members. Please use the link to schedule a call with a registration specialist; https://registrationteam.youcanbook.me/?utm_medium=email&_hsenc=p2ANqtz-87Hk4uIaRZ1ZgZ8N7zFuQ8Y2cftA5nIJM0XNnfRf-_b3-fSZG5hX6Rd3fEE4w059anz72HwDEh38m8iaI9v5R5T01Qsw&_hsmi=2&utm_content=2&utm_source=hs_email
Calling tech support is futile.
Called customer tech support number since Line2 app was not working. Accepted the call back option rather than continuing to hold. A full two hours later, still no call back, and tech support is now closed. I guess my call wasn't that important to them.
9 gennaio 2025
Non scritta su invito
Risposta di Line2
Hello MJ - We regret to hear that you had this experience with contacting our customer support line. From time to time we do experience higher-than-normal call volumes, this is not a normal caller experience. We would love to look into this. Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/
Buggy and unreliable.
I have been a long time customer with mixed results. The service is not 100% reliable and the app is buggy. Up until yesterday the service got the job done . Now they have started using cloudfare and are blocking my ProtonVPN connections. Support's answer is to stop using our company wide VPN while using Line2. Both the app and their website block my connections. If you are deciding about where to use Line2, there are better companies. Don't run your business phone number with Line2.
7 gennaio 2025
Non scritta su invito
Risposta di Line2
Hello Axle - We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.line2.com/resources/contact/. Please use the reference number "GP11525" Our team would love to investigate and assist you with a resolution.
qkds
I hope to have a good conversation with you all here in the future
22 dicembre 2024
Non scritta su invito
Risposta di Line2
Hello 克劳迪娅 - Thank you for the 5-star review!
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