Nothing Ever works right. Customer service is a joke. All they ever tell you is to reboot and re-install, next day, same random issues. Had a major outage a while back, didn't bother to let us know wi... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Adjusted my pricing and added a line while reducing my costs 33%. Tech support very good on couple issues. Need a Windows App that can manage multiple lines at once like the iOS app.
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Experienced a problem using the Line2 app which turned out to be VPN software turned on. Turned off the VPN on my phone, then Line2 began to work fine. Thank you for the assistance, much appreciated... Leggi di più
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Katy continued to provide vague and unhelpful responses throughout the process. It appeared that either she was unwilling or unable to provide the level of support necessary to complete the registrati... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Informazioni di contatto
2,7
Scarso
775 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Time to Find A New Service
I have been using Line2 for almost 10 years. There was even a blog written by their team on how Line2 was helping us reunite fathers with their children. However, whatever they have done in the 2 years has cost my company. Log in issues, constant issues with connecting, now the text messages are not allowed, etc. etc. Too many things to mention. Now I am going to have to find a new service.
28 maggio 2025
Non scritta su invito
Risposta di Line2
Hello The Fatherless Generation Foun - Thank you for taking the time to leave us a review. We appreciate that you have been a long-standing customer of Line2. The 10DLC SMS registration is not a requirement of Line2, it is an industry-wide process where businesses register a 10-digit phone number to send text messages to customers in the US. This registration helps ensure compliance with industry regulations. Our team would love to look into the other issues that you have been experiencing. We apologize for any inconvenience caused. Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/
Service is OK
Service is OK. Charging reoccurring numbers more than the advertised 7.99 a month paid annually. That leaves me with a bad taste.
16 maggio 2025
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Risposta di Line2
Hello Jim Duggan - We are sorry for the misunderstanding. If you choose to set up the account with a yearly recurring payment (once per year), the payment works out to $7.99 before taxes and fees. Our monthly recurring fee is billed at 9.99 plus taxes and fees.
Customer service is woefully…
Customer service is woefully inadequate. Cancelling and giving up unused subscription time.
7 maggio 2025
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Risposta di Line2
Hello Paul Pluhacek - We're sorry you have not received immediate assistance. Did you know we offer live support via chat and phone Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring. You can find our contact details at https://www.line2.com/resources/contact/
Risposta di Line2
Hello @customer2 - Thank you for the 5-star review. We appreciate you taking the time to leave us a review. At Line2 we aim to provide the best!
Awesome service as a Skype alternative.
11 aprile 2025
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Risposta di Line2
Hi Justin Jordan - Thank you for the 5-star review. We appreciate you taking the time to leave us a review.
The worst ever
The worst ever, 0 customer service, can't call out with the number provided, save yourself the headache and move on
4 aprile 2025
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Risposta di Line2
Hello Darrel Fitch, We are sorry to hear that you had this experience. We know how frustrating this can be. We have been experiencing higher-than-normal hold times due to the 10 DLC SMS registration. Our support team members are working to ensure that all our customers receive the assistance they need. Please note that to dial out from the number, you would need to log into the Line2 application. The app is available in your phone's app stores. You can reach us via chat, Facebook Messenger, and phone. Our team would love to troubleshoot what may be occurring.
I cant log on to my account
24 marzo 2025
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Risposta di Line2
B Rex, we are sorry to hear that you are unable to log in to your account. We would love to assist you with logging in. Did you know we offer live support via chat and phone Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring. You can find our contact details at https://www.line2.com/resources/contact/
06/27/2025
Hello B Rex, Our support team has reached out via email. We await your response.
Ass't to a user of this product and I…
Ass't to a user of this product and I have to say that the customer service team is really bad. They ask the same questions and never resolve the problem. Bad news!
20 marzo 2025
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Risposta di Line2
Hello TJ - Assistant Coordinator - We are sorry to hear that you are having issues contacting support. We have been experiencing higher-than-normal call volumes. We apologize for the inconvenience this may have caused. Usually, if you are asked questions, you may have accidentally opened multiple support tickets that were picked up by different support agents. Our team will need information to assist you better. We apologize for any inconvenience you may have experienced.
I have been a customer of Line2 for 14…
I have been a customer of Line2 for 14 years. Recently they began invoicing me double my legacy pricing contract and this is also 50% more than the current plan pricing. Support is non-existent. It feels like they are on auto-pilot collecting money and not caring if people cancel the service.
A recent update has deleted the long term SMS archives and many Contacts. Exporting this data is no longer possible.
Update 3/22: It has been over 3 business days and no response from Line2 support, but there is a response here. I got an email with my support ticket stating support would respond within 3 business days. No one answers the phone. No one responds by email and the live chat is actually chat bot.
15 marzo 2025
Non scritta su invito
Risposta di Line2
Hello Tom Oathoudt - We are sorry to hear that you have not received immediate assistance. We have been experiencing higher-than-normal call volumes. We apologize for the inconvenience this may have caused. Rest assured, our support team members are working to ensure that all our customers receive the support they need. we offer live support via chat, Facebook Messenger, and phone Monday through Friday between 8 a.m. and 8 p.m. EST. Our team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/
No customer service
No customer service. Took them over a month to get back to me about an app issue. Then they hung up on me without ever resolving the issue. Waited on hold for over 30 hours (over 1.5 hrs. every business day) and the only response I got was an email (after sending over 20 emails concerning this issue) and they still have not resolved the issue. Not worth the money.
12 febbraio 2025
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Risposta di Line2
Hello Integrity Tax Relief Group - We are sorry to hear that you have not received immediate assistance. We have been experiencing higher-than-normal call volumes. We apologize for the inconvenience this may have caused. Rest assured, our support team members are working to ensure that all our customers receive the support they need. we offer live support via chat, Facebook Messenger, and phone Monday through Friday between 8 a.m. and 8 p.m. EST. Our team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/
This is the worst phone line company on…
This is the worst phone line company on the planet! They are still billing me and they are impossible to reach in order to cancel my billing! Stay away!
17 marzo 2025
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Risposta di Line2
Hello Dr David, PhD - We are sorry to hear that you had this experience. We know how frustrating this can be. We have been experiencing higher-than-normal hold times due to the 10 DLC SMS registration. Line2 has no contracts and you can cancel the service on your end at any time via the online customer dashboard at www.line2.com
Excellent service Cheap and reliable
Excellent service Cheap and reliable - GREAT alternative!!!! I would recommend
15 marzo 2025
Non scritta su invito
Risposta di Line2
Hello ZIPY CLEAN CO, thank you for leaving us a review; we appreciate your feedback. We are happy to hear that you are enjoying eVoice.
Not able to text clients due to 10DLC process
I was stuck for 28 business days not being able to text my clients due to the 10DLC verification process. After being told it would only take 4-14 business days at the beginning of the process, 28 days in, they changed the time needed to complete the process to 2-3 weeks more. I left this service and went to Verizon for a second business line on the same phone.
12 marzo 2025
Non scritta su invito
Risposta di Line2
Hello Kimberly A. - We regret to hear that you had this experience. Please keep in mind that the 10DLC SMS registration is not implemented by LIne2 nor is your registration approved by Line2. The 10DLC SMS registration is approved by The Campaign Registry (TCR), which is a third party organization responsible for the registration of your number. The registration is not exclusive to Line2 but is industry wide. You can visit their website as well at www.https://www.campaignregistry.com/ for more details. While we do have a 10DLC registration that assists with guiding you so you may have the best chance of approval, we cannot approve the registration for you. Again we apologize for the inconvenience this may have caused.
Nonstop Issues and Non-existent Support
I have, painfully, been a Line2 customer for years. No more. Each time I manage to get one issue more or less resolved, another issue pops up. I have had almost nothing but problems and regret giving them a chance for so long. Their technical support is essentially non-existent. It's incredibly rare that somebody actually responds on the phone line, and most of the time nobody actually responds to support tickets submitted online. Over the years, I have spent countless hours on hold. When somebody actually responds, they are generally very unhelpful and seem to have no clue about their own platform they are supposedly supporting. My most recent issue is that none of my SMS messages to my clients are working, even though I am led to believe they are via Line2. I don't know how many times I have had to delete and reinstall the app, which only sometimes fixes issues for only a few days. This entire service is trash and I am officially changing providers.
12 marzo 2025
Non scritta su invito
Risposta di Line2
Hello @Michael -We regret to hear that you are having your issues. We're sorry you have not received immediate assistance. We have been experiencing higher than normal call volumes, this is as a result of the 10DLC SMS registration. Our support team is working to ensure that all of our customers are assisted as best as possible. Please also ensure that you have completed the 10DLC SMS registration as failure to do so will result in your outbound SMS being interrupted. You can reach our customer support team via chat, email, phones, and of recently Facebook messenger.
This is a business line
This is a business line. I have calls that go right to vm. At times, I can't dial out. At times I won't get a text message for hours or days. They censor my content, can't use the word "gun" as it's scary. ( I used it for my gun shop) I hit the "i" next to a number and it crashes the app. I called several times and couldn't get through. I did get a response through email when I told them I needed the pin to port the number to another carrier. Ongoing issues of one sort or another since I signed up. It's worth it to me to spend more by going to Ma Bell.
Content added 03/12/2025... I went to AT&T on 03/11/2025, spent about 20 minutes in the store, and they had me switched over. Much less time to drive there, switch over and back than I spent on hold with Line2 last time around, or at any time for that matter.
As we say in my family "The best is the cheapest". Especially true with phone service.
Don't waste your time here.
3 marzo 2025
Non scritta su invito
Risposta di Line2
Hello Barry B - We are sorry that you experienced SMS text message blocking. Carriers have recently enhanced carrier filtering to protect consumers against spam, illicit content and fraud. We're working to ensure our customers' messaging channels meet updated compliance guidelines. The first step is identifying our customers as personal or business. We would love to look into your other issues for you. Since we do not have contracts, you can port the number out, but you will need the PIN as you were advised, you can simply request the PIN and we will provide this to you. Please feel free to reach out to us https://www.line2.com/resources/contact/
There is zero phone support for…
There is zero phone support for functionality related questions from this company.
If you have a problem, too bad. You are on your own.
7 marzo 2025
Non scritta su invito
Risposta di Line2
Hello @Allison Hund - We are sorry to hear that you had this experience. We know how frustrating this can be. We have been experiencing higher-than-normal hold times due to the 10 DLC SMS registration. Our support team members are working to ensure that all our customers are assisted. Our chat and phone team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/. You can even reach us via Facebook messenger.
Works but is limited and expensive
Works but is expensive for the service provided and functionality is limited.
Authentication is inconsistent and overly frequent. No way to play messages over speaker in the app. No way to block text messages. No way to bulk delete. No transcription of messages. No way to limit notifications, say, to numbers in your contact list.
I got this to catch spurious phone calls on my oldest number. It does that but it’s a major nuisance to track and delete dozens of spam calls per day with this old tech.
Customer service is useless. For the speaker issue they told me flat out that was an iOS issue. It patently is not.
4 marzo 2025
Non scritta su invito
Risposta di Line2
Hello @K Richard Pixley -We are sorry you had to reach out to us regarding your Line2 service. Did you know we offer live support via chat and phone Monday through Friday between 8 am and 8 pm EST? Our chat and phone team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/
Nobody answers phone calls
Nobody answers phone calls. My Email is in limbo because my Line 2 phone number has been my 2nd verification link to open my Email. It’s costing me $$$ and I’ll apparently have to seek legal action...
1 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Kurt - We're sorry you have not received immediate assistance. We have been experiencing higher-than-normal wait times. Did you know we offer live support via chat as well, Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/
Nightmare with Line2
Poor customer service. The Android application never worked; most of the time, customer calls always went to voice messages (VM). Sometimes, the SMS doesn't appear for hours, and voice messages are not visible for hours. Even after viewing SMS or listening to VM, they appear new after a few days! After 2-Feb-2025, now outbound SMS nightmare. I am trying to register for a campaign but continue to get rejected, and there is no way to find out why.
I spent hours trying to get the Android application to work in the past, but it never did. Finally, I am moving to another provider.
24 febbraio 2025
Non scritta su invito
Risposta di Line2
We're sorry that you encountered this experience. please try clearing your device(s) connections to our services by following the instructions below. All steps must be followed in the order given. Please do not skip any steps:
1. Sign in to your dashboard here
2. Click Settings
3. Click "Log Off All Devices" on the left-hand side
4. Uninstall the app
5. Reboot your device
6. Reinstall the app
7. Log back into the Line2 App and try making a few test calls to your Line2 number
We also recommend that you reboot your Wi-Fi router (unplug for 15 seconds) to refresh your internet connection before logging back into the app.
We would love to look into your other issues for you. Please free to reach to us https://www.line2.com/resources/contact/
This service sucks
This is my business account, I can no longer email or get texts. I have called customer service over 12 times an no one ever answers. I have called emailed and chatted with you since Last November, no results!
You can not get ahold of a real person!
I DO NOT RECOMMEND THIS COMPANY
26 febbraio 2025
Non scritta su invito
Risposta di Line2
Hello Marie Buckingham - We're sorry you have not received immediate assistance. Did you know we offer live support via chat and phone Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/
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