Leaders - Ipswich Recensioni 

99
TrustScore 3.5 su 5

3,7

Friars House Ground Floor, IP1 1SL Ipswich, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

7 weeks after handing back the keys, I still don’t have my deposit returned which the Landlord has stated should be fully 100% refunded. This has, I believe, totally exceeded the 20 days legal requ... Leggi di più

Valutata 5 stelle su 5

Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia immobiliare
  2. Investimenti immobiliari
  3. Perito valutatore immobiliare
  4. Agenzia di affitti immobiliari
  5. Perito immobiliare

Informazioni su Leaders - Ipswich

Scritti dall'azienda

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Scritti dall'azienda

Whether you are looking to sell or let your home, our teams are on hand to help.

Informazioni di contatto

  • Friars House Ground Floor, IP1 1SL, Ipswich, Regno Unito

3,7

Nella media

TrustScore 3.5 su 5

99 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,7

Tutte le recensioni

(99)

2090 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Rental enqury

Called to enquire about rental properties and ask a host of questions. Abi was very helpful, answered what I needed answering and when the time comes to move will certainly call back.
Thank you for your time and help.

26 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Residential property management experience - Abigail Gwilliam provided excellent…

Abigail Gwilliam provided excellent service regarding dealing with two water leaks in my apartment, which I let as a landlord. She acted for the landlord of the apartment above mine. She was always very proactive, helpful, polite, friendly, knowledgeable and quick at progressing the various steps involved. Well done Abi and many thanks for all your efforts.

13 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

absolute disrespect for tenants

One year into the tenancy and it has been an absolute disappointment. Raising a formal complaint about their lack of service and absolute disrespect for tenants.

29 maggio 2023
Non scritta su invito
Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Catia,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Valutata 5 stelle su 5

Wonderful

I would highly recommend this agency, as someone who has lived in England for 20 years no other agency or private landlord have been as efficient and quick to respond than Leaders. Our property manager Alice Bevan has been helpful with issues in the past.

29 marzo 2023
Non scritta su invito
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Risposta di Leaders - Ipswich

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

As a tenant of Leaders as well as a…

As a tenant of Leaders as well as a contractor, they are always very quick and efficient and everyone is a pleasure to deal with. Abi my property manager is great and responds quickly to answer any questions or resolve any issues I have. Highly recommend Leaders whether you’re a tenant, landlord or to work with as a contractor.

30 marzo 2023
Non scritta su invito
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Risposta di Leaders - Ipswich

Dear Liam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

The best agency I worked with so far

The best agency I worked with so far, I rented a property with Leaders in January and so far they’re very helpful and always available to solve any issue, Abigail Gwilliam it’s been always very helpful and so far the best agent I ever worked with, 100% I’ll recommend them to friends and family

21 marzo 2023
Non scritta su invito
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Risposta di Leaders - Ipswich

Dear Diogo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 1 stelle su 5

Very bad experience (check all details properly as agents try to trick you)

Very bad experience! The virtual and physical tour showed white goods however the House was handed over without informing that white goods were not available. When asked about that I was asked if I was aware about Facebook Marketplace and I can buy from there!!! The property manager was not helpful for the repairs as well.

1 febbraio 2023
Non scritta su invito
Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Ajay Bhandary,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Valutata 5 stelle su 5

Proactive and always happy to help

I've been in contact with Leaders recently re some maintenance that was required. Abi was straight onto the case and quickly arranged for the contract to contact me. I had a couple of other (separate) queries so emailed Abi and received a prompt reply - I can't fault the service provided in either case, it was excellent.

13 febbraio 2023
Non scritta su invito
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Risposta di Leaders - Ipswich

Dear Stu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Really great experience from the…

Really great experience from the Ipswich letting team. Marcus great service in sales. Abigail and Megan 1st class property management in lettings. Very responsive quick to resolve issues great communication.

31 gennaio 2023
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Risposta di Leaders - Ipswich

Dear Louis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

I have introduced a couple of houses…

I have introduced a couple of houses from my portfolio to Leaders which have difficult circumstances. Both Abi and Marcus, amongst others, have taken these on and embraced the challenging circumstances with no complaints. Thanks for all your help. Stefan

10 gennaio 2023
Non scritta su invito
Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Stefan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Excellent service

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also to Abi Gwilliam for her prompt actions in addressing a heating emergency. Both are a credit to the company.

23 dicembre 2022
Non scritta su invito
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Risposta di Leaders - Ipswich

Dear Richard

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Abi and Freya at Leaders Ipswich have…

Abi and Freya at Leaders Ipswich have been brilliant helping set up and run a tenancy locally giving me peace of mind as a landlord- thank you for a fab service so far!

23 dicembre 2022
Non scritta su invito
Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Abi Gwilliam has been very helpful in…

Abi Gwilliam has been very helpful in lots of matters for us. Thank you!

21 dicembre 2022
Non scritta su invito
Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Emma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Love dealing with the staff on managing…

Love dealing with the staff on managing my properties.
Always helpful and courteous.
Big thanks to Abi

19 dicembre 2022
Non scritta su invito
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Risposta di Leaders - Ipswich

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Abi is great

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service and is easily contactable whenever I have needed her. I would definitely recommend using her to anyone.

17 dicembre 2022
Non scritta su invito
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Risposta di Leaders - Ipswich

Dear Leon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Trust pilot

Any issues of the property they fix it asap

13 dicembre 2022
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Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Gemar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Had an issue with our rental property…

Had an issue with our rental property so got in contact with our excellent letting agent Abi (Abigail Gwilliam) who contacted the landlord and sent across a message on how to solve the issue very quickly

13 dicembre 2022
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Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Sebastian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

So helpful

So helpful, answered all my questions

13 dicembre 2022
Non scritta su invito
Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Charlotte

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Good letting agent

Very good letting agent who communicate with me clearly and promptly answer any queries or issues I have.

My direct property manager in particular has been extremely helpful.

2 dicembre 2022
Non scritta su invito
Logo di Leaders  - Ipswich

Risposta di Leaders - Ipswich

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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