haart Recensioni 9.063

Appalling. We listed our property for sale with Haart after the were very keen. Over the 12 week contract we only had one (unsuitable) viewing. No feedback, no contact and no updates. Now that our contract has ended we have still received no correspondence confirming that. I am not even sure if they took our property off their website

I said my piece on Google
However, they don't have a Loughborough office
"Martin" on their website chat is actually "Faiza"
Faisa turns out to be a beautiful blonde around early twenties (According to "her" account profile) - who'd have thought it?
..... most everything about them, imho, is distasteful

Right there, in the mud at the shallow end of the pond with double glazing salesmen to the left of them and used car salesmen to the right.
Yesterday, my Wife got a call saying they'd seen our house on Rightmove and they had a prospective buyer.
Today, we received a postcard from them saying the same and promoting themselves as estate agents in Loughborough, with a Loughborough phone number.
The facts are, our house isn't on Rightmove, it's not for sale and hasn't been for over a generation, they don't have an office in Loughborough, their number is a fake relay and where the hell did they get my Wife's phone number?
I'd like to describe them but Google won't publish it - instead, let's call them Lying, shady, untrustworthy, crooked, grifting spivs.

Had a viewing today for a house on Cavendish street with a lovely chap Ernie,he was very professional and willing to answer our questions. Very satisfied with his service

With my experience with Heart ,I can Thoroughly recommend their services. Julieann Jonas who was acting on behalf of Heart, was professional and knowledgeable and based on my personal experience, Heart have the team in place to take care of business. Well done Heart! and well done Julieann!

I am sharing this to all women considering using them. I have sat on this, but feel I should say something and share my experience. It doesn’t feel right to say nothing.
Last year I used the Bury St Edmunds branch.
After I had signed up with them I started to get completely inappropriate text messages from the guy who I signed up with. He would message at like 11pm on a Saturday night asking what I was doing and he wished he could pop round and watch tv with me. In another text he said he was annoyed I wouldn’t flirt with him. When I saw him a couple of times he would ask to hug me.
I later found out from my neighbour that, from the description he gave, he had done this to someone and she had not used them because of it. I don’t know it was him.
This sale could not go through quick enough for me, it was so intense and uncomfortable. I hated ringing the branch, I dreaded any contact with them.
I did try calling head office about this and I emailed a higher manager, who never contacted me back.
I was then charged full cost after all the stress they caused me am having reported what happened twice. Nobody was interested in my report.

Annoying, rude and intrusive- how many more ways are there to complain about this totally unacceptable behaviour. Lies lies lies. Again and again I’ve blocked them but still I get calls even telling me they are returning my call - rubbish. This is not the behaviour I expect from people/businesses these days. NEVER use this company!!

I was very pleased with the service I received from Haart Southgate, Rolanda and her team were supportive and helpful throughout. Thank you.

Can I not give a negative score to Haart Barkingside office. I am a landlord renting my property through Haart Barkingside for more than 8 years. Their service in going down and down and down, month after month. We have a full Management service but they do not reply/attend to calls from me, nor our tenants. Then you write to the Property Management Team who are even worst. No reply from 5 emails , with 1 reply which says, "We will look into the matter". No feedback and no follow-up.
Called the Renting line this morning and the person who picked the phone said she is not from Renting and could not answer the queries. She could not transfer the phone to renting team, nor knew anyone who is present from the renting team. She could not even transfer to her boss/manager. Complete mismanagement and staff who don't care.

Just an update, I'm still receiving cold calls form Haart, today my response was abusive, I will see if that puts them off.

I received several calls that were cut off as I answered. I eventually called back & discovered it was Haart touting for business.

Not A company I now have any intention of doing business with

As a tenant your scum . No call back the same press 1 press 2 . It's rude its just about earnings for the agent no customer care at all.

This company is only interested in getting my commission. No other help is ever offered. It was a disaster from day one. I was told I was letting my tiny flat to a young couple instead I found a family of 4. A middle aged couple and 2 children. I hasten to say that the tenants have been very good and I do not want to lose them. Every time I try to contact Haart I cannot get through, I am then passed to different branches who cannot help me and I am told somebody will call me back but nobody ever does. I could write a book with my frustration with Haart. The only way I could get rid of them is by getting rid of my tenants but I do not want to put a family of 4 with children in the nearby school just to get rid of Haart. I feel really desperate. Haart has even raised its commission mid contract. I wish the Government would help me to get rid of this rogue agency. If I could I would have given no stars.

I had a very disappointing experience with Haart in Grays as my property managing agent.

They managed my flat from 2022 to 2025, and during that time I paid all required fees, including rent-loss and damage insurance, expecting professional service and protection. Unfortunately, when things went wrong, Haart failed to deliver.

My tenant stopped paying rent for several months and eventually abandoned the property without notice or returning the keys. Despite this, Haart mishandled the situation and the subsequent insurance claim. Due to the way they presented evidence and managed communications with third parties, I was unable to recover approximately £5,600 in lost rent.

To make matters worse, Haart deducted fees for a lock change and a check-out inspection, even though the tenant had caused the situation and no proper check-in inventory had been completed by them at the start of the tenancy.

Throughout the process, communication was unclear and at times misleading. I was led to believe that recovery of the rent loss was being pursued, only to later be told it was not possible. The issue dragged on for months with no satisfactory resolution.

I escalated the matter through their complaints procedure and to the Property Ombudsman, but ultimately received only a £250 goodwill offer, which does not come close to reflecting the financial loss and stress caused.

Overall, I found Haart’s service to be lacking in accountability, transparency, and professionalism. I would strongly advise landlords to carefully consider their options before using this company for property management.

Professional and efficient from the moment we contacted them to sell our house. Good communication throughout.
Must give a special mention to Nicholas Brown, Lori Clarke, and Emma Caddick. Thank you for making it so easy. 100% recommend Haart Newport Gwent

Bonnie was very friendly helped in every way and kept us updated and has nothing was too much has alot of respect for us and like to say thank you for the help us. Move

Wanted to say a massive thank you to sarah banks at haart doncaster branch, my house went live a week later ive got an acceptance letter for someone to buy. Tied in nicely as were buying again and sarah is sorting it all out for me & my partner. Very professional and helpful. Cant wait to complete thank you

As a landlord, I cannot recommend Haart’s rent guarantee insurance.

The policy lacks transparency, and the claims process is inconsistent. In my experience, a confirmed payment was later denied, with unclear explanations. Communication was slow and often unhelpful.

If you are a landlord, I strongly suggest arranging your own insurance separately and not relying on Haart’s scheme.

I had a really positive experience with Victoria. She was incredibly helpful, professional, and friendly throughout the whole process. Victoria made everything feel straightforward and stress-free, always taking the time to answer my questions and keep me updated.

Her communication was excellent, and it was clear she genuinely cared about helping me find the right outcome rather than just rushing things through. She went above and beyond to make sure everything ran smoothly, which I really appreciated.

Overall, I’d highly recommend haart, and a big thank you to Victoria for her outstanding support!

I had several viewings booked to look at different properties around Doncaster. (Armthorpe, Bessacarr Lakeside specifically) I arrived at the first property and waited for the estate agent for 15 minutes before calling to check if everything was ok and to see if she was stuck in traffic.

The person who answered said they would call me back within 10 minutes. When they eventually called back, they told me that all of my viewings had been cancelled.

I received no communication beforehand, no phone call, email, or text message — to inform me of the cancellations. I was only told after I had already arrived and waited.

This was a complete waste of time and extremely unprofessional. I had booked a day off work specifically to attend these viewings.

Excellent customer service from Phillip at The Grayshott office, He had empathy and knowledge and took the time and detail to get the valuation correct I was impressed with His warm personality and the time given to the request

Ella has been amazing and such a help getting our issue sorted, thank you Ella you made a stressful situation so simplified :) keep up the great work we really are so happy we have you on the other end of the phone to help with issues

From the bottom of our hearts Thank you

Mel & Ben Cohen