This is a HMO PT, we were advised by the staff that another valuation has to be done and that was it. I even asked that if the client made a capital overpayment to reduce the loan to fit the LTV afte... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Really great support and helping co-ordinating with the relevant departments to meet a very tight deadline on a complicated case. Couldn't have done it without your support a long the whole process! T... Leggi di più
L'azienda ha risposto
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Leggi di più
L'azienda ha risposto
We have recently regularly been using Landbay to place 6 bed HMO mortgages. Our client is a portfolio landlord (lots of experience with several lenders!) and always comments on how sleek Landbay's use... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Informazioni di contatto
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Regno Unito
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,3
Eccellente
653 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Just a very good BTL lender that is…
Just a very good BTL lender that is better to deal with more than many others.
25 settembre 2025
Risposta di LANDBAY
Thank you Andy! We're glad to hear you enjoy working with us and hope to do so again soon.
Great Service
Recently placed a Ltd Co Buy to let with Landbay. Both my BDM Harry and the underwriter, David (who I had direct access to) were extremely helpful. Was a very positive experience and I look forward to placing business with them again.
1 luglio 2025
Non scritta su invito
Risposta di LANDBAY
Hi Carole,
Thank you for your review. We're so glad that you enjoyed working with us and have passed your feedback on to Harry and David!
Risposta di LANDBAY
Thank you, Kevin. We look forward to working with you again soon!
Big thanks to Harry Phillips and team…
Big thanks to Harry Phillips and team at Landbay. This was my first Buy to let case with them and am glad to say that I received great help and support at every stage.
Their portal is very user friendly and didn’t feel like it was my first time using it.
Strongly recommend Landbay and team for your Buy to let applications.
9 settembre 2025
Non scritta su invito
Risposta di LANDBAY
Thank you for your amazing review, and we're so glad your first case with us went smoothly, Dipak. We look forward to working with you again soon!
This was the most complicated and drawn…
This was the most complicated and drawn out product transfer that I have ever been involved with and I have been a mortgage intermediary for over 40 years!
4 settembre 2025
Risposta di LANDBAY
Hi Ismail, thanks for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey. Your comments are really valuable to us and help us continue improving the experience for our customers.
Risposta di LANDBAY
Thank you for your feedback. Hope to work with you again soon!
Rate switch process was painful and…
Rate switch process was painful and felt like a full mortgage application
4 settembre 2025
Risposta di LANDBAY
Hi Ash, thank you for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey.
Your comments are really valuable to us and help us continue improving the experience for our customers.
As always Landbay were a pleasure to…
As always Landbay were a pleasure to work with and understood the client requirements and their flexibility allowed for a seamless completion at legals.
29 agosto 2025
Risposta di LANDBAY
Hi Daire,
Thank you for your review. We're glad you enjoyed working with us and hope to do so again soon!
quick and productive communication with…
quick and productive communication with the underwriter Jasmin Locke, swift approval of a case in good time.
28 agosto 2025
Risposta di LANDBAY
Thank you Jordan! We've passed your review on to Jasmin and look forward to working with you again.
Horrible company
Horrible company. My Father had 2 B2L loans with Landbay. Sadly, he died and all his property was left to my Mother. She is old an poorly herself, all the probate was done and the flats were legally hers. Despite sending Landbay all the documentation and continuing to pay the loan, Landbay refused to speak to her or her solicitor, they then stopped the DD and refused to take funds to keep up the payments on the loan. They insisted they could only speak to my Father (deceased!). They then sent letters giving my Mother (yes they identified her as the owner in this respect!) ultimatums to take action to recover the whole amount of the loans. In the end she was forced to pay the loans off in cash (from the proceeds of selling her home) in order to prevent repossession, as Landbay would not wait for her to refinance. It took 3 days to pay them due to their terrible customer service. Fully intend to report them to the banking ombudsman and am contacting the media with the story. If this is a company that can treat a grieving widow, who kept up her payments, like this, how will they treat you? You will be thinking, must be more to this, two sides to the story etc., nope, this is how my Mum was treated, no sympathy, no common sense, unreasonably, all completely avoidable and unnecessary. They left my Mother frightened and anxious, just after the loss of her husband, and whilst she was gravely ill herself. Bullies and scoundrels, that is what they are.
25 luglio 2025
Non scritta su invito
Risposta di LANDBAY
Dear Paul,
We're very sorry for your loss and for the distress your mother experienced. We recognise how difficult this situation must have been, and we're sorry that our service did not meet expectations at such a sensitive time.
In cases where a borrower passes away, we're required to follow legal processes, including waiting for the Grant of Probate before we can act on mortgage accounts. That said, we acknowledge there were delays and communication issues on our side, and we regret any additional stress this may have caused.
We're reviewing this case internally to learn from it and prevent similar issues in future. If you're open to it, we'd like to discuss this further with you. Please email us at enquiries@landbay.co.uk so we can investigate this matter directly.
Sincerely,
The Landbay Team
Fab system and lovely smooth process
4 agosto 2025
Risposta di LANDBAY
Thank you, Kate! We look forward to working with you again.
Easy communication
Easy communication with Underwriter and BDM to process the application to offer.
4 agosto 2025
Risposta di LANDBAY
Hi Stephen,
Thank you for your 5-star review. We're delighted to hear that you enjoyed working with us and our team.
Risposta di LANDBAY
Thank you Adam!
Was not a straight forward case but…
Was not a straight forward case but Landbay worked with us to make it happen, with plenty if issues to deal with on the way.
29 luglio 2025
Risposta di LANDBAY
Hi Nick,
Thanks for taking the time to leave a review. We're glad we could support you and your complex case. We look forward to working with you again soon!
Risposta di LANDBAY
Thanks, Martin! We love to hear that you enjoyed working with our team.
Great processing experience
Great processing experience. Underwriter James has been excellent in communication and support all of the way through.
25 luglio 2025
Risposta di LANDBAY
Thank you for your review. It's great to hear you had a wonderful experience working with us, and we have shared your feedback with James!
Great experience all round
Great experience all round, from the telephone team to the underwriters to the BDM - Gabbie :)
28 luglio 2025
Risposta di LANDBAY
Hi Alex,
Thank you for your review. We've passed this on to Gabbie and the wider teams. We look forward to working with you again soon!
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