All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Prompt reply to my billing issue
I had a billing issue & reached out to Knix via email. Within minutes, I had a response from Alex & a refund was processed right away.
Another reason to love Knix……reliable, professional and quick!
Thanks again Alex.
10 luglio 2026
Non scritta su invito
Risposta di Knix
HI R Leanne,
Thank you so much for your kind review! We're delighted to hear Alex was able to respond so quickly and resolve your billing issue right away. Providing reliable, professional, and efficient support is what we strive for, and we're so glad your experience reflected that. We'll be sure to share your thoughtful feedback with Alex. Thanks again for your continued support of Knix!
Team Knix
Alyssa at customer service
Alyssa at customer service went out of her way to make everything right when the bra i ordered was too small because I ordered the wrong size. It turned out great. I cannot say enough about Knix products. Life altering!
10 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Beth,
Thank you so much for your wonderful review! We're so glad Alyssa was able to help make things right and ensure you ended up with the right fit after the sizing mix-up. Hearing that our products have been life changing truly means the world to us. We'll be sure to share your kind words with Alyssa. Thank you for your support and for being part of the Knix community!
Team Knix
I asked about the policy of price…
I asked about the policy of price matching sale prices after a recent purchase of thigh saver shorts. I received a quick response from Alex B provided a refund with the price difference of my full price item to the sale price. She was understanding of the situation and very kind.
9 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Paige,
Thank you so much for your kind review! We're so glad Alex B. was able to respond quickly, answer your questions about our price adjustment policy, and help with a refund for the price difference. It's wonderful to hear her kindness and understanding made your experience even better. We'll be sure to share your feedback with Alex. Thanks for choosing Knix, and we hope you're loving your Thigh Saver Shorts!
Team Knix
Customer service is Knix priority
I purchased a bathing suit from Knix that went on sale 10 days later. I reached out and Sahra responded back within minutes and immediately refunded me the difference, no questions asked! Not only do Knix provide quality products but they are a wonderful company to deal with. No matter who I’ve spoken with, they have always been helpful and ensure customers are their number one priority.
8 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Wendy,
Thank you so much for your thoughtful review! We're delighted to hear Sahra was able to quickly help with your price adjustment and make the process so easy. It's wonderful to know you've consistently had positive experiences with our team and that you've found both our products and customer service to be dependable. We'll be sure to share your kind words with Sahra. Thank you for your continued support and for choosing Knix!
Team Knix
Customer Service Knixpert Solved My Problem!
I worked with Sahra to help solve a product issue I thought would be impossible to solve, but she made it possible. I am so happy with the way it worked out and she stuck with me through to the end. Thank you!
10 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Cindy,
Thank you so much for your wonderful review! We're thrilled to hear Sahra was able to help resolve an issue that seemed impossible and stayed with you every step of the way until it was sorted out. Providing thoughtful, dedicated support is exactly the experience we strive for. We'll be sure to share your kind words with Sahra. Thank you for choosing Knix!
Team Knix
Excellent customer service
My discount code that I was sent earlier in the day was not working when I tried to place an order. I reached out and received a response very quickly. Catherine resolved the situation efficiently and I was able to place my order. Catherine also followed up with me again. I was impressed with her professionalism and friendly demeanor.
9 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Denise,
Thank you for sharing your experience! We're so glad Catherine was able to quickly resolve the issue with your discount code and get your order placed without further hassle. It's wonderful to hear that her follow-up, professionalism, and friendly approach made such a positive impression. We'll be sure to pass along your kind words to Catherine. Thank you for choosing Knix, and we hope you love your order!
Team Knix
Fantastic customer service
The customer service agent, Alex, resolved my concern very quickly and with no hassles. So easy to work with!
7 luglio 2026
Non scritta su invito
Risposta di Knix
Hey there,
Thank you for your kind review! We're so happy to hear Alex was able to resolve your concern quickly and make the process so easy. Providing fast, hassle-free support is exactly the experience we aim for, and we're thrilled Alex delivered. We'll be sure to share your feedback with them. Thank you for choosing Knix!
Team Knix
Quick and painless!
Allissa was quick to address my concern, explained the company policy with clarity so that I understood, and was very kind and compassionate in helping to reach a resolution quickly. I absolutely love this company for their products, and now I can confidently say that their customer support is just as excellent!
9 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Katie,
Thank you so much for your thoughtful review! We're delighted to hear that Allissa addressed your concern quickly, explained our policy clearly, and approached everything with kindness and compassion. It means so much to know you already love our products and now feel just as confident in our customer support. We'll be sure to share your wonderful feedback with Allissa. Thank you for being part of the Knix community!
Team Knix
Comfy bras and helpful customer support team
I made a mistake when placing my order and Alex from customer support team was super helpful and prompt with her response.The knix bras are my go to and the quality and comfort beats all the other retailers .
9 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Kiki,
Thank you so much for your kind words! We're so glad Alex was able to help quickly after the mix-up with your order and make the process easy. It means a lot to hear that Knix bras are your go-to and that you love their quality and comfort. We'll be sure to share your wonderful feedback with Alex. Thank you for being a valued part of the Knix community!
Team Knix
Sahra was great!
I worked with Sahra and she was fast, understanding , helpful and most professional. I was offered a store credit for an item that had exceeded the time allowance but due to my circumstances they made an exception. I truly appreciated the outcome and the way it was handled.
3 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Kim,
Thank you so much for taking the time to share your experience. We're so glad Sahra was able to support you with understanding, professionalism, and care. It's wonderful to hear that the exception and store credit helped during your circumstances, and that the process left you feeling supported. We'll be sure to share your kind words with Sahra. Thank you for choosing Knix!
Team Knix
Great Customer Service
I had purchased a swimsuit and the following week it went on sale. I emailed asking to be refunded the difference and right away an email came back saying no problem we have processed the refund. Great customer service ! Thanks Alex for the great service. One of the reasons this a great company to spend your money with
8 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Niki,
Thank you so much for your thoughtful review! We're so glad Alex was able to quickly process your price adjustment and make the experience easy and hassle-free. It's wonderful to hear that our customer service reinforced your confidence in shopping with Knix. We'll be sure to share your kind words with Alex. Thank you for your support, and we hope you love your new swimsuit!
Team Knix
Excellent customer service
Excellent customer service! Alex B. resolved my issue incredibly quickly. She was friendly, understanding, and efficient throughout the whole process. Knowing that Knix has such responsive support gives me confidence to shop with them again. If you ever have an issue, you can trust that they’ll do their best to make it right. Thank you, Alex!
8 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Tetiana,
Thank you so much for your wonderful review! We're thrilled to hear Alex B. was able to resolve your issue so quickly while providing friendly, understanding, and efficient support. It means a great deal to know that your experience has given you even more confidence to shop with Knix. We'll be sure to share your kind words with Alex. Thank you for your support, and we look forward to serving you again!
Team Knix
Alex Made My Day!
Alex provided outstanding customer service from start to finish. They responded quickly, were kind, understanding, and resolved my request without any hassle. I had purchased just before the sale started, and Alex went above and beyond by arranging a refund for the price difference. The entire interaction was friendly, professional, and efficient. It’s always refreshing to deal with someone who genuinely cares about the customer experience. Thank you, Alex, for making this such a positive experience—I truly appreciate your help and excellent service!
7 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Rida,
Thank you so much for your thoughtful review! We're delighted to hear that Alex provided such a positive experience from start to finish. It's wonderful to know they were able to quickly assist with your price adjustment while making the process friendly, professional, and hassle-free. We'll be sure to share your kind words with Alex. Thank you for recognizing the care they put into supporting our customers, and for choosing Knix!
Team Knix
If I could give more stars I would
If I could give more stars I would! We love the Knix products (bathing suits and underwear). Their customer service has went above and beyond when my order was shipped to the wrong address. Highly recommend this company!
8 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Alycia,
Thank you so much for your incredibly kind words! We're thrilled to hear you're loving your Knix swimwear and underwear, and that our customer support was able to help when your order was shipped to the wrong address. It means so much to know you'd recommend us. Thank you for your support and for being part of the Knix community!
Team Knix
Excellent Customer Service
WOW! I just had to tell everyone about the amazing experience I just had with Knox customer service! I purchased 3 bras less than three weeks ago…they are fabulous, by the way! No complaints about the quality of the product! The amazing part came about when I received an email from Knix notifying me about the start of their summer sale. The bras I purchased were on sale for $19 less EACH. I fired off an email asking if they did price adjustments. Exactly 13 minutes later (yes, I did figure it out to the minute), I had a credit on my charge card for the difference, along with a very polite and cheery email from Alex W. As if that weren’t enough, Alex sent me a code for 10% off my next purchase. Absolutely above and beyond!
8 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Mary,
Thank you so much for taking the time to share this! We're thrilled to hear you're loving your new bras and that Alex was able to make your experience even better. It's great to know the price adjustment was handled quickly and that the extra savings for your next purchase put a smile on your face. We'll be sure to share your kind words with Alex. Thank you for choosing Knix, and we can't wait to welcome you back for your next order!
Team Knix
Really great customer service
I bought an item in store that went on sale (25% off) the next day. I reached out to customer service and Alex B. quickly refunded the difference. Hassle free, very quick response and resolution. Thanks Alex !
8 luglio 2026
Non scritta su invito
Risposta di Knix
Hi S,
Thank you so much for sharing your experience! We're delighted to hear that Alex B. was able to quickly process your price adjustment and make the experience hassle free. Providing fast, friendly support is something we strive for, and we'll be sure to pass your kind words along to Alex. We truly appreciate your support and hope to see you again soon!
Team Knix
Easy peasy Alex B
Alex B made my request for a sales pricing extension SUPER seamless ;) and easy! I expect a quick reply from someone who sounds human, and she nailed it. Knix makes an uncomfortable ask the easiest thing in the world.
7 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Jill,
Thank you so much for your wonderful review! We're so happy to hear Alex B. made your sales pricing extension request so seamless and easy. It's especially great to know her quick, personal support made what could have been an uncomfortable ask feel effortless. We'll be sure to share your kind words with Alex. Thank you for choosing Knix, and we look forward to helping you again soon!
Team Knix
The staff were amazing
The staff were amazing. Listened to my needs, were knowledgeable, professional, patient and friendly. I couldn’t have asked for a better experience. Keep up the great work! Thank goodness for brick and mortar stores for some things!
7 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Elaine,
Thank you so much for your kind words! We're thrilled to hear our team made your visit such a positive experience by listening to your needs and providing knowledgeable, professional, patient, and friendly service. It's wonderful to know your in-store experience made such a difference. We'll be sure to share your feedback with the team. Thank you for your support, and we hope to see you again soon!
Team Knix
Sahra was able to effectively solve my…
Sahra was able to effectively solve my issues at hand. I am very grateful for her exceptional customer service. It is because of her that I will continue to shop at Knix.
6 luglio 2026
Non scritta su invito
Risposta di Knix
Hi MW,
Thank you so much for sharing your experience! We're so glad Sahra was able to resolve your issue and provide the exceptional service you deserved. Knowing her support made such a positive impact and earned your continued trust means a great deal to us. We'll be sure to pass along your kind words to Sahra. Thank you for choosing Knix, and we look forward to serving you again!
Team Knix
Love this company
Love this company! Great products and so easy to buy and return. Will be ordering again the next time I’m in need.
7 luglio 2026
Non scritta su invito
Risposta di Knix
Hi there,
Thank you so much for your kind words! We're so happy to hear you've had a great experience with both our products and our easy ordering and return process. It means a lot to know we've earned your trust, and we can't wait to help you again the next time you're in need. Thanks for being part of the Knix community! 💜
Team Knix
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