All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
From lost to loved
I had to deal with a lost packet and the team at Knox were so helpful. We finally located it out neighbours but they were quick to save me what I’d ordered in case it was lost. So much patience and kindness! Plus great products:)
15 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Nerys, thank you so much for sharing your experience! We're so glad everything worked out and that your package was eventually found. It's wonderful to hear our team was able to support you with patience, kindness, and a backup plan while everything was being sorted out. We're also thrilled you're enjoying your products. Thank you for choosing Knix and for your kind words!
Great products, efficient
Great products. I look forward to trying out the swimsuit. There was an issue with the code at payment, I emailed and Shamita sorted it instantly - impressive!!
17 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Louise, thank you so much for your wonderful review! We're so glad to hear you're enjoying our products, and we hope you love your new swimsuit. It's great to know Shamita was able to resolve the issue with your discount code so quickly. We'll be sure to share your kind words with her. Thanks for choosing Knix, and we appreciate your support!
Alex B
Alex B. got back to me general inquiry immediately - within 10 minutes. It was a situation that I found stressful, so getting a quick response (and resolution) so quickly was truly amazing. Have always found Knix to have incredible customer service, which is the main reason I will keep shopping there.
16 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Kim, thank you so much for your thoughtful review! We're so glad Alex B was able to respond so quickly and help resolve a stressful situation for you. We'll be sure to share your kind words with them. It means so much to hear that our customer service keeps you coming back. Thank you for your continued trust and support. We're so grateful to have you as part of the Knix community!
Thank you
Thank you, Knix, for having real human beings emailing customers! Shamita was great.
16 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Casey, thank you so much for your kind words! We're so glad to hear you had a great experience with Shamita. We'll be sure to share your feedback with her. Providing thoughtful, personal support is important to us, and we're grateful you took the time to recognize it. Thanks for choosing Knix!
I ordered something on-sale and did not…
I ordered something on-sale and did not realize I could only return for exchange/store credit - customer service was prompt in responding to me, and offered a one time exception and refunded me the item. I am so pleased with this customer service, it makes shopping with Knix that much more pleasant.
16 luglio 2026
Non scritta su invito
Risposta di Knix
Hi CD, thank you so much for your thoughtful review! We're so glad our customer service team was able to help and provide a one-time exception for your return. We always want to make sure our customers feel supported, and it's wonderful to hear this made your shopping experience even more enjoyable. Thank you for choosing Knix, and we truly appreciate your support!
I will begin by stating this was my…
I will begin by stating this was my first time trying the Knix product and their delivery process. My Customer service representative was Allissa who was a joy to work with. I needed to seek Allissa assistance because for some reason the order picked up my last address for delivery rather than my current address. I immediately reached out to Knix and Allissa was all over getting my address changed prior to the delivery being shipped. She was extremely pleasant to work with and managed to go above and beyond to make the necessary change.
I am also happy to say that my product arrived just this morning prior to me writing this review so I also want to comment on the product itself. I ordered 2 bras and I have to say they are exceptional. They are comfortable with no wires digging into your skin yet provide amazing support and no fat rollover (this makes me very happy).
I now know that all of my bras in the future will be Knix bras.
I will make one point of constructive feedback. It would be nice to have some of the other styles also came in plain white and plain black for those of us who may not be drawn yo a printed bra. All in all my experience was exceptional and I will only use Knix moving forward !!!!! Well done Knix Team !!!
14 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Cynthia, thank you so much for taking the time to share such a thoughtful review! We're thrilled your first Knix experience was such a positive one. It's wonderful to hear that Allissa was able to quickly update your shipping address and make the process so smooth. We'll be sure to share your kind words with her. We're also delighted that you're loving your new bras and that they've delivered the comfort and support you were looking for. Thank you as well for your thoughtful feedback about offering more styles in classic white and black. We truly appreciate the suggestion and are so grateful to welcome you to the Knix community! ❤️
Amazing products and efficient customer service!
I’ve never had a bad experience with Knix. I love all of the products! Any problems I’ve ever encountered with an online order (because prior to the storefronts there was no definitive way to try items on for sizing)has been dealt with quickly. Shout out to Shamita who helped me with efficient customer service via email today. Another wonderful experience! I can’t say enough about a woman founded and Canadian business!
15 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Lisa, thank you so much for your continued support and for sharing such a thoughtful review! We're delighted to hear you've consistently had great experiences with both our products and our customer service. We'll be sure to pass your kind words along to Shamita. It means so much to know our team has been able to help whenever needed, and we're especially grateful for your support of our woman-founded, Canadian brand. Thanks for being such a valued part of the Knix community!
Amazing customer service
Amazing customer service! Speedy replies and very easy to work with. Thanks, Catherine, for everything you've helped me sort out!
14 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Mateo, thank you so much for your kind words! We're thrilled to hear you had such a great experience with our customer service team. It's wonderful to know Catherine was able to help you quickly and make the process easy. We'll be sure to share your feedback with her. Thanks for choosing Knix, and we truly appreciate your support!
Fantastic customer service
My issue was resolved very quickly with the assistance of Catherine.
14 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Shanny, thank you so much for your kind review! We're so glad Catherine was able to resolve your issue quickly and provide a great experience. We'll be sure to share your feedback with her. We truly appreciate your support and thank you for choosing Knix!
Exceptional customer service
I inadvertently ordered the wrong size on an order, and when I received it, realized it was the wrong size. In the mean time, I had already placed a second order (of the wrong size). I reached out to Knix support and received a response from Allissa in a very short period of time. She was able to cancel my second order and submit a refund to me. She also sent me to where I could exchange the order I received for a different size. No doubt I will be reordering the second order once I confirm the size when I receive my exchange. GREAT customer service from Allissa and Knix!
14 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Katie,
Thank you so much for sharing your experience! We're so glad Allissa was able to respond quickly, help cancel your second order, process your refund, and point you in the right direction for your exchange. We know sizing can sometimes take a bit of trial and error, and we're happy we could help make the process smoother. We truly appreciate your kind words and look forward to getting your exchange sorted so you can confidently place your next order. Thanks for choosing Knix!
Team Knix
Amazing supper staff
Sahra was amazing, she replied to my inquiry in a timely manner. Answered all my questions and was able to sort of my problem.
I have been a user of Knix underwear for 6 months.
I absolutely love them, I now have 20 pairs. As these are my everyday underwear. I was disappointed before purchasing 12 more pairs that I was out.
Thank you for making my experience easy to deal with and providing a solution. 100/10 would recommend using Knix.
Thank you again Sahra for your support and help.
Amanda
13 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Amanda,
Thank you so much for your thoughtful review! We're thrilled to hear you've been loving your Knix underwear and that they've become your everyday go-to. It means a lot that you've trusted us with your comfort and are even growing your collection! We're especially happy to hear Sahra was able to respond quickly, answer your questions, and provide a solution that made your experience an easy one. We'll be sure to share your kind words with her. Thanks again for your recommendation and for being part of the Knix community!
Team Knix
Awesome Allissa
I chatted with a brilliant, patient, helpful, and kind person named Allissa. She answered all my questions over and over and didn't abandon me even when it took me a minute to get back to the chat.
She explained everything thoroughly when one answer led me to another question,
13 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Willow,
Thank you for sharing such kind words about Allissa! We’re delighted to hear she was patient, thorough, and supportive throughout your chat, even when you needed a little time to respond. Making sure every question is answered clearly is exactly the experience we want to provide. We’ll be sure to pass your wonderful feedback along to Allissa!
Team Knix
Humans are better customer service agents
Sahra listened to my concern and found a solution, and also heard my concern with originally dealing with a virtual assistant where I was disappointed, and made the human interaction worth it. Companies, use real customer service people!!!
12 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sheryl,
Thank you for taking the time to share your feedback! We're so glad Sahra was able to listen to your concerns, find a solution, and provide the kind of personal support that made a difference. We understand how important it is to feel heard, and we're happy she was able to turn your experience around. We'll be sure to share your kind words with Sahra. Thanks again for your honest feedback and for choosing Knix!
Team Knix
Wonderful Customer Service Experience!
I had an issue with sizing and when I contacted Kinx, the customer service agent Catherine could not have been more helpful. She sorted the sizing out for me and facilitated an exchange! I was so pleased with her customer service and that of Knix for quickly and efficiently solving my issue! Thank You!!!
12 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Pam,
Thank you so much for your wonderful review! We're so happy to hear Catherine was able to help you find the right size and make the exchange process quick and easy. We know how important a great fit is, and we're glad we could get everything sorted out efficiently. We'll be sure to pass along your kind words to Catherine. Thanks again for choosing Knix, and we hope you love your new fit!
Team Knix
I had forgotten to enter a discount…
I had forgotten to enter a discount code and a quick chat resolved the situation instantly. What an amazing client experience, thank you Sahra , you’ve made me loyal customer with my first order.
12 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Chantal,
Thank you so much for your kind review! We're thrilled to hear your first experience with Knix was such a positive one. We're especially glad Sahra was able to quickly resolve the discount code issue and make the process easy for you. Knowing that great service helped earn your loyalty means so much to us. We'll be sure to share your wonderful feedback with Sahra. We hope you love your first order, and we're so happy to have you as part of the Knix community!
Team Knix
I was having trouble figuring out what…
I was having trouble figuring out what size I should buy in a bathing suit. I contacted Customer service and had a lovely exchange with Alex B. Alex sorted out my problem and I ordered the size that Alex suggested after my giving all of the pertinent measurements. Easy , Polite, fast and efficient service!
12 luglio 2026
Non scritta su invito
Risposta di Knix
Hi there,
Thank you so much for your wonderful review! We're so glad Alex B. was able to help you find the right swimsuit size and make the process easy. Finding the perfect fit can be challenging, so we're happy they could guide you with confidence based on your measurements. We'll be sure to share your kind words with Alex. We hope you love your new swimsuit, and thanks for choosing Knix!
Team Knix
10/10 customer service
Sahra was very friendly, kind, and helpful!
11 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Laura,
Thank you so much for your kind words! We're thrilled to hear Sahra provided such a friendly, kind, and helpful experience. We'll be sure to pass your feedback along to her. Thanks for taking the time to share your experience, and for choosing Knix!
Team Knix
Knix is the best!
I've been supporting Knix for years and am so excited to keep doing so because I love their values and vision, feel so good in their products, and always have such an easy time with their customer service if I need anything exchanged/returned or have questions. I was recently supported by Alex B., who helped me with my exchange, and I received such friendly, timely, and helpful support. Knix is the best!
11 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Ariana,
Thank you so much for your continued support! It means the world to us that you've been part of the Knix community for years and that our values, products, and customer experience keep you coming back. We're especially happy to hear Alex B. provided friendly, timely, and helpful support with your exchange. We'll be sure to share your kind words with them. Thank you for being such a valued customer. We can't wait to continue supporting you!
Team Knix
Excellent customer service
Excellent customer service. Quick reply and very helpful. Sahra was friendly and very helpful. Will definitely recommend Knix.
11 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Tahnya,
Thank you so much for your kind review! We're delighted to hear you had such a positive experience with our customer service. It's wonderful to know Sahra was friendly, helpful, and able to assist you quickly. We'll be sure to pass along your kind words to her. Thank you for your recommendation and for choosing Knix!
Team Knix
I should have trusted Knix!
I should have trusted Knix on their sizing - it was spot on, but I had doubts. So I ordered another size up after trying on my original size. It came in one day, which tbh was astonishing - but the second one wasn't as right as the first, so I needed to make a return. The whole thing took no time at all, and Sahra was incredibly helpful and swift in her replies.
11 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Ivy,
Thank you so much for sharing your experience! We're so glad you found that our sizing guide was the right fit in the end, and that your return process was quick and hassle-free. It's wonderful to hear your order arrived so quickly, and that Sahra was able to provide such helpful and prompt support throughout. We'll be sure to pass along your kind words to her. Thanks again for choosing Knix!
Team Knix
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