All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The team is always quick to respond to…
The team is always quick to respond to any questions. Catherine was very helpful in solving my issue. I'm very happy with my ordering experience and the customer support I received.
7 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Maria,
Thank you so much for your kind review! We're delighted to hear you've had such a positive experience with our team. It's wonderful to know Catherine was able to help resolve your issue and that you were happy with both your ordering experience and the support you received. We'll be sure to share your kind words with Catherine. Thank you for choosing Knix, and we look forward to serving you again!
Team Knix
I am a first time customer to Knix
I am a first time customer to Knix. After hand washing my bra after the first wearing, a small rip occurred when I tried to put the pad back in the bra. I reached out to Knix and Sahra was able to resolve the issue within a day (it was the weekend). I was very pleased that Knix stands behind their products and I was promptly sent a replacement. Thanks to Sahra for being so helpful. Her efforts changed my opinion hugely for the better.
27 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Nicole,
Thank you for giving Knix a try and for sharing your experience! We're sorry your bra developed a small rip after the first wash, but we're so glad Sahra was able to resolve the issue quickly and get a replacement on its way, even over the weekend. It's wonderful to hear her support helped turn your experience around. We'll be sure to share your kind words with Sahra. Thank you for your trust, and we hope you continue to enjoy your Knix products!
Team Knix
Allissa made my chat experience super…
Allissa made my chat experience super seamless. Easy, customer centric response. Thanks!
6 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Rc,
Thank you for your kind review! We're so glad to hear Allissa made your chat experience seamless and easy. Providing friendly, customer-focused support is what we strive for, and it's wonderful to know Allissa delivered just that. We'll be sure to share your feedback with her. Thanks for choosing Knix, and we look forward to helping you again!
Team Knix
I had a wonderful experience with customer service
I had a wonderful experience with the customer service I received at Knix. As I needed to return a personal item , Sahra, the customer service associate responded incredibly quickly especially considering it was the weekend. She made the entire return process simple and completely stress-free. I truly appreciated Sahra’s professionalism, prompt communication and willingness to help. Excellent customer service from start to finish!
4 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Anna,
Thank you so much for sharing your experience! We're delighted to hear Sahra was able to make your return process simple and stress-free, especially with such a quick response over the weekend. Providing prompt, thoughtful support is something we strive for, and we're so glad Sahra's professionalism and care stood out. We'll be sure to pass along your kind words to her. Thank you for choosing Knix!
Team Knix
I’ve spent a lot of money on Knix…
I’ve spent a lot of money on Knix panties & a bra. The bra is still in good shape but the panties have fallen apart and I do let the panties air dry and did not put them in the dryer. Before the bad experience I purchased approximately 6 additional panties, & do air dry them, and 2 of them have fallen apart and had to throw them out. My name is Bern Tyrrell and have stated that because Knix can see my past purchases. It’s very discouraging to see how flimsy these panties have become. I don’t recommend buying this product. Wear pads with ordinary panties! Works better!!!
5 aprile 2026
Non scritta su invito
Risposta di Knix
Hi Bern,
Thank you for taking the time to share your experience. We're very sorry to hear that several of your panties have fallen apart, especially after you carefully followed the care instructions by air drying them. We understand how disappointing this must be, particularly after being a loyal customer. We've sent you an email to follow up regarding your warranty and damaged item claim. Please keep an eye on your inbox, and we'll work with you to review this further.
Team Knix
Knix is a great product
Knix is a great product. I personally use it for bladder leakage. It has changed my lifestyle. No worries anymore. Along the way, I ended up with two accounts accumulating points on both. Spoke with Catherine today and she condensed my points and eliminated the old account. Great customer support. 💞
5 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Juanita,
Thank you so much for sharing your experience! We're so happy to hear that Knix has made such a positive difference in your daily life and given you greater peace of mind. We're also glad Catherine was able to help merge your accounts and consolidate your points smoothly. We'll be sure to share your kind words with her. Thank you for being part of the Knix community! 💜
Team Knix
Awesome products and outstanding customer service!
Knix has incredibly comfortable bras! I ordered the WingWoman contour bra and it was delivered rapidly!
I had a query post purchase and Alex B. was able to answer my question within hours!
Awesome products and outstanding customer service!
3 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Jen,
Thank you so much for your wonderful review! We're thrilled to hear you're loving your WingWoman Contour Bra and that it arrived so quickly. It's also great to know Alex B. was able to answer your question within hours and provide the support you needed. We'll be sure to share your kind words with Alex. Thank you for choosing Knix, and we hope you continue to enjoy your new bra!
Team Knix
Not just great products!
Knix has great products, for sure. But they also have great customer service which is getting harder and harder to find. I goofed up my order on a Sunday morning and it was resolved by email within 30 minutes of me contacting the customer care team for help. Allissa was fast to respond, friendly in her communication and helpful in fixing my problem. 10/10!!! Thank you Allissa!
5 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Danielle,
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying our products and that our customer care team made such a great impression. It's wonderful to know Allissa was able to quickly resolve your order issue with friendly and helpful support, especially on a Sunday. We'll be sure to share your kind words with her. Thank you for your 10/10 recommendation and for choosing Knix!
Team Knix
Sahra
Sahra, my customer service agent, was quick to reply to my questions and completely understanding of my situation providing a helpful solution to my problem.
4 luglio 2026
Non scritta su invito
Risposta di Knix
Hi there,
Thank you so much for your kind review! We're so glad to hear Sahra was quick to respond, understood your situation, and was able to provide a helpful solution. Providing thoughtful and timely support is something we strive for, and we'll be sure to share your kind words with her. Thank you for choosing Knix!
Team Knix
Great and responsive customer service
Great and responsive customer service. I bought a swim suit that theoretically fit but then became big and baggy once I began to swim and it became a hindrance in the water. They were able to process an exchange for me!
4 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Khela,
Thank you so much for sharing your experience! We're glad to hear our customer service team was able to help with your swimsuit exchange. While we're sorry the fit didn't perform as expected once you were in the water, we're happy we could help you find a solution. We appreciate your support and hope your new swimsuit is a much better fit for your next swim!
Team Knix
Great customer service from Sahra
Great customer service from Sahra! She was very friendly and professional, and handled my issues swiftly and smoothly. Thank you, Sahra!
4 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Leigh,
Thank you so much for your kind review! We're delighted to hear Sahra provided such friendly, professional, and efficient support. It's wonderful to know she was able to resolve your issue quickly and smoothly. We'll be sure to share your kind words with her. Thank you for choosing Knix!
Team Knix
Liyya was super helpful right from the…
Liyya was super helpful right from the start! I’m so amazed every time I deal with Knix that they respond quickly and solve my problems. I love this Canadian company!
3 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Nicole,
Thank you so much for your wonderful review! We're thrilled to hear Liyya was so helpful from the very start and that you've consistently had quick, effective support from our team. It means so much to know you love shopping with Knix and appreciate us as a Canadian company. We'll be sure to share your kind words with Liyya. Thank you for your support!
Team Knix
Alex B helped me navigate a return with…
Alex B helped me navigate a return with friendliness and a can-do attitude. I love their bras too!
Barb Naderi
SC
23 giugno 2026
Non scritta su invito
Risposta di Knix
Hi there,
Thank you so much for your kind review, Barb! We're so glad to hear Alex B. made your return process easy with a friendly, can-do attitude. It's also wonderful to know you're loving your Knix bras! We'll be sure to pass your kind words along to Alex. Thank you for your support, and we look forward to serving you again!
Team Knix
Excellent customer service
Excellent customer service. I made an error on shipping address. It was too late to correct. Sent an email for help. Alex B came up with a solution. All good now. I'm very happy with how it was handled, and so quickly too.
2 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sally,
Thank you so much for your kind review! We're delighted to hear Alex B. was able to help find a solution after the shipping address issue and that everything worked out. It's great to know the quick response and support made the experience a positive one. We'll be sure to share your kind words with Alex. Thank you for choosing Knix!
Team Knix
Alex B helped me out and she was…
Alex B helped me out and she was courteous, professional and very prompt with her responses. She was great and I was able to get a resolution pretty quickly which was a great experience. Thank you!
30 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Debbie,
Thank you so much for your kind review! We're thrilled to hear Alex B. provided courteous, professional, and prompt support, and that she was able to resolve your issue quickly. Creating a smooth and positive experience is what we strive for, and we'll be sure to share your wonderful feedback with Alex. Thank you for choosing Knix!
Team Knix
Great product and great customer…
Great product and great customer service. Have bought many times and love everything about it. The help we get with orders, when needed is great and fast. Buy with no worries!
1 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Julie,
Thank you so much for your wonderful review! We're thrilled to hear you've been enjoying our products and have continued to shop with us. It means so much to know you've had great experiences with both our products and our customer support whenever you've needed assistance. Your trust and loyalty mean the world to us. Thank you for your support and for being part of the Knix community!
Team Knix
Knix customer service is top notch
Knix customer service is top notch! Every company should provide the same exceptional service as Knix! Efficient, reliable, and always so kind. Thank you Knix! I will forever be a life long customer
30 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Lynda,
Thank you so much for your incredibly kind words! We're truly honoured to hear you’ve had such positive experiences with our customer service. Knowing you’ve found our team efficient, reliable, and kind means the world to us. Your loyalty and support are deeply appreciated, and we're so grateful to have you as part of the Knix community. Thank you for being a lifelong customer!
Team Knix
They gave me the flexibility to…
They gave me the flexibility to exchange the items for a larger size.
I was outside the return window but they were able to extend it.
28 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Jennifer,
Thank you for sharing your experience! We're so glad we could provide the flexibility you needed and help you exchange your items for a larger size. We know finding the right fit is important, and we're happy we were able to extend the return window to help make that happen. Thank you for choosing Knix, and we hope you love your new fit!
Team Knix
Best customer service ever
Best customer service ever. Placed my order during the free Knix hat promotion. The hat was unfortunately over sold and Knix was not able to include it in my order. As a gesture of awesome customer service Knix issued me a store credit equal to the value of the hat!!! Amazing! It was free! Plus they provided a 15% discount to be used on my next order!
Thank you Alex W for your exceptional customer service and Knix for your great products.
25 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Helen,
Thank you so much for your amazing review! We're delighted to hear that Alex W. was able to turn a disappointing situation into a positive experience. While we're sorry the promotional hat sold out before we could include it in your order, we're so glad the store credit and discount helped make things right. We'll be sure to share your kind words with Alex. Thank you for your support and for being part of the Knix community!
Team Knix
Not just for periods!
Allissa really helped me sort out a return that went sideways! Sent me the exchange no problem! These undies and products aren’t just for periods. My daughter, from having four spinal cord surgeries as an infant, is incontinent. She loves these undies - they make her feel like all the other girls! And they helped her get out of diapers, which isn’t fair for any 10 year old to have to wear. Now we wear them together :) These products are life changing in so many ways. Thank you Knix and KT.
- Kate
29 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Kate,
Thank you so much for sharing your family's story. We're incredibly touched to hear how much these products have meant to your daughter and how they've helped her feel more confident and comfortable. Knowing that you can now wear them together makes your message especially meaningful. We're also so glad Allissa was able to get your return sorted out and your exchange on its way with ease. We'll be sure to share your kind words with her. Thank you for trusting Knix and KT to be part of your journey. 💜
Team Knix
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