All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent customer service from Alex
Excellent customer service from Alex. B. Revolution v-neck bras super comfortable. Would buy again.
24 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sandra, Thank you so much for your wonderful review! We're thrilled to hear that Alex provided excellent customer service and that you're loving your Revolution V-Neck Bra. Comfort is exactly what we aim for, so it's great to know it hit the mark. We truly appreciate your support and can't wait to help you find your next favorite!
Team Knix
Alex B. made my day!
I would like to thank Alex B. for all her help with my exchange. Unfortunately the wrong size was ordered and I had problems using the automated system to complete my exchange. Alex came to the rescue and made sure I re-ordered the right size. I think Knix’s return policy is great! Instead of taking the undergarments back they tell you to pass them on to someone else that can use them. I gave them to my best friend that is fighting terminal cancer. She was really appreciative of the gift. Thank you Knix!!
24 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Colleen, Thank you so much for sharing your experience. We're so glad Alex B. was able to help make your exchange smooth and ensure you received the right size. We'll be sure to pass along your kind words to her. We're also touched to hear that your original items found a meaningful new home with your best friend. Thank you for your generosity and for choosing Knix. Wishing you and your friend all the very best, and we truly appreciate your support.
Team Knix
Great customer service.. always!
Alex B is a wonderful customer service rep at Knix! She was quick to understand an issue with my order and made it right! Just one of the many things I love about Knix… and keeps me being a customer for 8+ years!!
24 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Brianna, Thank you so much for your kind words and for being part of the Knix community for over 8 years! We're thrilled to hear that Alex B. was quick to understand the issue with your order and made it right. We'll be sure to share your feedback with her. Your continued support means so much to us, and we look forward to being here for you for many more years to come!
Team Knix
Alex B (she/her) was amazing at helping…
Alex B (she/her) was amazing at helping me sort out details of my purchase. She was pleasant, professional and personable. Alex is truly great at her job!
With appreciation,
Cindy Brown
24 luglio 2026
Non scritta su invito
Risposta di Knix
Thank you so much for your thoughtful review, Cindy! We're delighted to hear that Alex B. provided such pleasant, professional, and personable support while helping you with your purchase. We'll be sure to share your kind words with her. Your appreciation means a lot, and we're so grateful you took the time to recognize her. Thank you for choosing Knix!
Team Knix
A great company to deal with
A great company to deal with. Courteous, efficient, and knowledgeable. Received the wrong bra and they solved the issue within 24 hours. Try them. You will love the bras! And the company!!
24 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sheila, Thank you so much for your wonderful review! We're so glad to hear our team was able to quickly resolve the issue with your order and get things sorted within 24 hours. Providing courteous, efficient, and knowledgeable support is what we strive for every day. We truly appreciate your recommendation and are thrilled you're loving both your bras and your experience with Knix. Thank you for your support!
Team Knix
Amazing customer support
Reaching out to customer support was more than what I expected! They were beyond helpful and exceeded my expectations. I highly recommend reaching out if you have any questions or concerns, they respond quickly. Great experience!
23 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Skylar, Thank you so much for your kind words! We're thrilled to hear that our Customer Experience team exceeded your expectations and was able to provide the support you needed. It's great to know you found the process quick, helpful, and easy. We truly appreciate your recommendation and are so glad you had a great experience. Thanks for being part of the Knix community!
Team Knix
Prompt and precise service
I received prompt and precise help from SHAMITA at customer service for the issue I was facing. When another issue arose in the midst of dealing with the first issue, she responded to this problem efficiently and effectively as well. Thank you!
22 luglio 2026
Non scritta su invito
Risposta di Knix
Hi JJ, Thank you so much for taking the time to share your experience! We're so glad Shamita was able to provide prompt, precise support and help you through not just one, but two issues with care and efficiency. We'll be sure to pass along your kind words to her. Thank you for choosing Knix, and we're always here if you need us!
Team Knix
Prompt positive response
Prompt positive response that was helpful. Shamita was great. Thank you!
21 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Eva, Thank you for your kind review! We're so happy to hear you received a prompt, positive, and helpful response. We'll be sure to share your feedback with Shamita. She'll be delighted to know she made a difference. Thanks for choosing Knix, and we appreciate your support!
Team Knix
Je suis contente de pouvoir échanger…
Je suis contente de pouvoir échanger mon produit
22 luglio 2026
Non scritta su invito
Risposta di Knix
Bonjour Caro, merci beaucoup pour votre commentaire! Nous sommes ravis que le processus d'échange se soit bien déroulé et que vous ayez pu trouver une solution qui vous convenait. Nous souhaitons que chaque cliente trouve le produit qui lui convient parfaitement. Merci de faire partie de la communauté Knix!
ALEX at KNIX was great
ALEX at KNIX was great, very helpful. Got everything delt with in a timely manner.
22 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Jennifer, thank you so much for your kind words! We're thrilled to hear that Alex was so helpful and was able to get everything sorted out quickly for you. We'll be sure to share your feedback with them. Thanks for choosing Knix, and we hope to serve you again soon!
Shamita was right on it
Shamita was right on it! She was so pleasant and ready to investigate!
20 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Rea, thank you so much for your kind review! We're so happy to hear that Shamita was pleasant, proactive, and ready to help investigate your concern. We'll be sure to share your kind words with her. Thanks for choosing Knix, and we truly appreciate your support!
My experience was a 10/10
My experience was a 10/10! I emailed the customer service team and they were back to within the hour that I sent the email to have my shipping address updated on my newest order. So delightful and helpful!
21 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Maggie, thank you so much for your wonderful review! We're thrilled to hear your experience was a 10/10. It's great to know our team was able to update your shipping address quickly and provide helpful, friendly support. We truly appreciate your kind words and are so glad we could help. Thanks for choosing Knix!
Great customer service
I ordered a pair of Thigh Savers and they were taking ages to arrive. Everything else I had ordered came so quickly, I figured I should just be patient. When I got the email asking me to rate the thigh savers, there was a note to reply to the email if I hadn’t received them yet. I did. Within a day I received a reply from Allissa at customer service. Her replies were so fast and she sorted out the issue so quickly! It’s been less than a week since I replied to that email and my Thigh Savers arrived today. I’m so happy I replied to that email.
My experience with Knix - both the customer support and the products have been awesome! It’s only been a few months but I’m very happy with my period underwear purchases!
17 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Danielle, thank you so much for sharing your experience! We're so glad you reached out and that Allissa was able to quickly sort out the shipping issue for your Thigh Savers. We'll be sure to share your kind words with her. It's wonderful to hear your order arrived and that you've been loving both your Thigh Savers and period underwear. Thank you for choosing Knix and for trusting us over the past few months. We truly appreciate your support!
They walk their talk!
Once again I was reminded of how decent the Knix organization is. After some communication with the bot, I was a frustrated customer and was eventually connected with Alex B at customer service. Alex was able to assist me and sorted the issue in a speedy and satisfactory manner. The organization’s willingness to work with customers show that they really do strive for customer satisfaction.
20 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sarah, thank you so much for sharing your experience. We're sorry to hear the conversation with our bot left you feeling frustrated, but we're so glad Alex B was able to step in and resolve everything quickly and to your satisfaction. We'll be sure to pass along your kind words to Alex. Your feedback means a lot, and we're grateful for your recognition of our commitment to supporting our customers. Thank you for choosing Knix!
Addressed concern promptly and…
Addressed concern promptly and satisfactory.
21 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Agnes, thank you for your review! We're so glad we could address your concern promptly and to your satisfaction. We truly appreciate you taking the time to share your experience and thank you for choosing Knix!
A+ Customer Service
I purchased from Knix for the first time and even though I measured myself, the bras unfortunately didn’t fit me. They were last call sale so I went into the store to see if there was anyway they could do an exchange they unfortunately couldn’t which makes sense since it’s in their policy. However I spoke with a customer service agent online named Sahra who went above and beyond for me and was able to help me out. It’s customer service like this that gets repeat customers and encourages consumers to share Knix with their friends. Thanks again!!
20 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Bree, thank you so much for your thoughtful review and for giving Knix a try! We're sorry the bras weren't the right fit, but we're so glad Sahra was able to go above and beyond to help. We'll be sure to share your kind words with her. It means so much to hear that her support made such a positive impression, and we're grateful for your recommendation. We hope to help you find the perfect fit next time. Thanks again for choosing Knix!
Knix is a brand I know I can trust
Knix is a brand I know I can trust. Their products are well made and make me feel good, but the best thing about them is their 11/10 customer service that has not wavered in years. I've had countless great experiences with every person I've interacted with (shout out to Alex B most recently!) and they've always gone above and beyond to help make you feel heard and supported. In an age where many companies are driven only by the bottom line, Knix stands by their product, puts their customers first and has set themselves up with a lifetime buyer as long as they'll have me - they should be very proud!
18 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sarah, thank you so much for this incredible review. Your kind words truly mean the world to us. We're honored to have earned your trust over the years, and it's wonderful to hear that both our products and customer support have consistently met your expectations. We'll be sure to pass your shoutout along to Alex B and the rest of the team. Knowing you feel heard, supported, and confident choosing Knix is the highest compliment we could receive. Thank you for being such a valued part of our community!
Very Accomodating
Even though it was against their return policy, they allowed me to return 3 final sale items that didn’t fit me right. I really appreciate it! Excellent customer service.
18 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sarah, thank you so much for your kind review! We're so glad we could help and that our team was able to find a solution for you. We know how important it is to find the right fit, and we're happy we could make your experience a positive one. We truly appreciate your support and hope you find something you love. Thanks for choosing Knix!
Custom service was very efficient
Custom service was very efficient! I got an item that was ever so slightly damaged and they sent me a replacement. Liyya was friendly and very helpful :)
18 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Lauren, thank you so much for your kind review! We're sorry your item arrived with a slight defect, but we're so glad Liyya was able to help and get a replacement sent out quickly. We'll be sure to share your kind words with her. We truly appreciate your support and are happy we could make things right. Thanks for choosing Knix!
Customer service blows my mind
Customer service blows my mind !
Alex B was so understanding and found a quick and great solution for my needs ;-)
Love Knix !
16 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Barbara, thank you so much for your amazing review! We're thrilled to hear Alex B was so understanding and able to find a quick solution that worked for you. We'll be sure to share your kind words with them. Your support means so much to us, and we're so happy to hear you're loving Knix. Thanks for being part of our community!
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