All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Incredible Customer Service Catherine
I had a problem getting the code to accept on my order on Aug 5th. It finally accepted after entering everything twice. I inadvertently ordered four Luvlift V neck tanks instead of three. I spoke to Catherine in Customer Service. She so kindly gave me a discount which was very unexpected.
I love the tank which my daughter talked me into trying. She has used your products for years. Eileen Beck.
5 agosto 2026
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Risposta di Knix
Thank you so much, Eileen! We’re sorry the code gave you some trouble, but we’re so glad Catherine was able to help and make the experience a positive one. It’s wonderful to hear you’re loving the Luvlift V-Neck Tank your daughter recommended. We hope you enjoy your new tanks! 💛
Team Knix
I had a great experience with Knix…
I had a great experience with Knix Customer Support, especially with Shamita. I reached out because I was having trouble redeeming a gift card I had won through a giveaway, and Shamita was incredibly helpful, patient, and responsive throughout the entire process.
Even though the original gift card couldn’t be located or validated, she took the time to investigate and made sure the issue was fully resolved by issuing me a store credit. Everything worked perfectly afterward, and the whole experience was handled smoothly and professionally.
7 agosto 2026
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Risposta di Knix
Hi Salma, Thank you for sharing your experience! We’re so glad Shamita was able to help with your giveaway gift card and find a solution with store credit. Her patience, responsiveness, and commitment to getting everything resolved are exactly the experience we want for our customers. We’ll be sure to share your kind words with her. Enjoy your Knix credit! 💕
Team Knix
Wrong Size Ordered
I accidentally ordered the wrong size and reach out to customer service. They were so helpful with canceling my order so I could fix it. They were very responsive and easy to talk to.
7 agosto 2026
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Risposta di Knix
Hi Alex, Thank you for sharing your experience! 💕 We’re so glad our team was able to quickly help cancel your order so you could correct the sizing. Making support responsive and easy is exactly what we aim for. We appreciate you choosing Knix and hope you love your new size!
Team Knix
My experience with Knix was outstanding…
My experience with Knix was outstanding customer service. Very quick response time and solved the problem without any issues. Thank you Alex B for great customer service
3 agosto 2026
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Risposta di Knix
Hi Marcus, Thank you for sharing your experience! 💕 We’re so glad Alex B. was able to respond quickly and resolve everything smoothly for you. We’ll be sure to pass along your kind words to Alex. Thank you for choosing Knix!
Team Knix
Shamita was so kind and helpful and…
Shamita was so kind and helpful and quickly responded and gave me excellent support- I got help with everything I needed quickly and easily.
Knix has always and continues to have the BEST customer experience it keeps me coming back year after year.
Thank you!!!
5 agosto 2026
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Risposta di Knix
Hi Jenny, Thank you so much for your continued support! 💕 We’re thrilled Shamita made your experience quick and easy while providing the kind, helpful support you needed. Knowing that our customer experience has kept you coming back year after year means so much to us. We’ll be sure to share your wonderful feedback with Shamita. Thank you for being part of the Knix community!
Team Knix
Great customer service
Alex B was fantastic with a quick response to my question and also promptly arranged for product delivery.
I was very impressed with the customer service I received
Thank you,
Kelly G
2 agosto 2026
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Risposta di Knix
Hi Kelly, Thank you so much for your kind words! We’re thrilled to hear Alex B. provided a quick response and promptly arranged your product delivery. We’ll be sure to share your wonderful feedback with Alex. Thank you for choosing Knix! 💕
Team Knix
I am a long time Knix customer but won't be any more
I am a long time Knix customer. What I bought years ago held up for a long time but recently it was time to replace a couple pairs. I am so disappointed with my last two pairs. The most recent pair of Knix leakproof underwear I bought only lasted a few months before they started coming unglued. And this is with carefully following the laundering instructions. Also, the last time I wore one of my two newer pairs, which was maybe the 4th time total wearing that pair, they did not hold even one tampons worth of leakage from my period. It was the same as wearing regular non leakproof panties. I have found other brands that are easier to care for, last longer, and have superior leak protection so I will not be buying from Knix again. They used to be so good but now are not worth it.
3 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Kimberly,
We’re so sorry to hear this, especially as a longtime Knix customer. Having your Leakproof Underwear come unglued after only a few months and not provide the protection you expected is incredibly disappointing. We appreciate that you carefully followed the care instructions, and we’d really like the opportunity to look into this further. Please reach out to us at info@knix.com so our team can help.
Team Knix
After having an issue with a return
After having an issue with a return, I reached out to explain, not expecting it to be resolved, but hoping the issue would be resolved for other customers. I'm glad I did! Alex B. provided exceptional customer service and resolved the issue so I received the best possible outcome. I was surprised and relieved - thank you!
28 luglio 2026
Non scritta su invito
Risposta di Knix
Hi EH, Thank you for giving us the opportunity to make things right! 💕 We’re so glad you reached out and that Alex B. was able to resolve your return issue with a positive outcome. We know how much a frustrating experience can turn around with the right support, and we’ll be sure to share your kind words with Alex. Thank you for your trust in Knix!
Team Knix
I received wonderful help from Alex B …
I received wonderful help from Alex B she was able to solve my problem efficiently and quickly I'm so grateful for the support!
31 luglio 2026
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Risposta di Knix
Hi Np, Thank you so much for sharing your experience! 💕 We’re delighted to hear Alex B was able to resolve your issue quickly and efficiently. We’ll be sure to pass along your kind words to her. We’re so grateful for your support!
Team Knix
Alex B from customer care took the time…
Alex B from customer care took the time to address the issue I was having with my birthday reward. She was able to complete my request in a timely manner.
Would recommend Knix to everyone!
31 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Stephanie, Thank you so much for the recommendation! 💕 We’re thrilled Alex B was able to help with your birthday reward and get everything taken care of quickly. We’ll be sure to share your kind words with her. We truly appreciate your support of Knix!
Team Knix
Rewards Points
I reached out to Knix regarding my rewards points.
Alex got back to me very promptly and sorted everything out so quickly. I appreciate all the time that Alex took with me and explaining what had happened. Very happy with the end result! I have my points back and I’m ready to shop. Thanks Alex
31 luglio 2026
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Risposta di Knix
Hi Sharon, Thank you for sharing this! We’re so happy Alex was able to quickly sort out your rewards points and take the time to explain what happened. We’ll be sure to pass along your kind words. Most importantly, we’re thrilled your points are back where they belong. Happy shopping! 💕
Team Knix
Outstanding products and exceptional customer service!
Knix not only makes great products that actually fit real bodies, but they also have phenomenal customer service. They actually care that you have a good experience wearing their products!
29 luglio 2026
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Risposta di Knix
Hi Maggie, Thank you so much for your kind words! 💕 It means a lot to hear that you feel supported by both our products and our team. Creating products that fit real bodies and making sure you feel great wearing them is exactly what we strive for. We’re so grateful to have you in the Knix community!
Team Knix
Love knix they have outstanding…
Love knix they have outstanding customer service Alex B was so quick to answer and help me with my size and have the proper size ship to me. They have amazing product and amazing people working there , thank you!!!
22 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Sophie, Thank you so much for the love! 💕 We’re thrilled to hear Alex B was able to quickly help you find the right size and get it on its way to you. We’ll be sure to share your kind words with Alex and the team. Thank you for choosing Knix and for taking the time to share your experience!
Team Knix
New to the brand and product
New to the brand and product, I was skeptical of the fit once I unpacked the "seemingly too small" panties. My anxious contact with customer service was met with a calm and comforting response from Catherine. Implored to give it the brief a try, I gave in and one wearing, became a believer.
27 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Maria, Thank you so much for sharing your experience! We know trying a new brand can feel a little uncertain, especially when the fit looks different than expected. We're so glad Catherine was able to provide the reassurance you needed, and even happier to hear you gave them a try and became a believer after your first wear! We'll be sure to share your kind words with Catherine. Welcome to the Knix community, and thank you for trusting us!
Team Knix
Sahra was super helpful in getting me…
Sahra was super helpful in getting me sorted exchanging my order for items that fit and extending the return window due to an extenuating circumstance. It was quite a relief! The first links sent weren't correct, but she quickly confirmed the correct details and got me links to make exchanges or get store credit that were super helpful. I wasn't expecting rapid service on the weekend, but it was very nice to get sorted so quickly.
27 luglio 2026
Non scritta su invito
Risposta di Knix
Hi El,
Thank you so much for sharing your experience! We're so glad Sahra was able to help get everything sorted and provide the flexibility you needed with your exchange and return window. We appreciate your patience with the initial links, and we're happy she was able to quickly correct them and get you the right information. It's wonderful to hear the fast weekend support was a pleasant surprise. We'll be sure to pass along your kind words to Sahra. Thank you for choosing Knix!
Team Knix
Great customer service!
Allissa was great. She was super helpful and very responsive. It was a very smooth experience, and it is great to know that the customer service at Knix is excellent.
28 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Kat, Thank you so much for your kind words! We're thrilled to hear Allissa was so helpful, responsive, and made your experience a smooth one. We'll be sure to share your feedback with her. It's wonderful to know our Customer Experience team gave you confidence in shopping with Knix. We truly appreciate your support and look forward to helping you again!
Team Knix
Great customer service
Alex B was super positive and understanding and helpful! I felt confident that we'd resolve the issue super soon. She helped me deal with a return that I made in mistake that was supposed to be an exchange.
25 luglio 2026
Non scritta su invito
Risposta di Knix
Hi CC, thank you so much for sharing your experience! We're so glad to hear that Alex B was positive, understanding, and helpful throughout the process. It's wonderful to know she gave you confidence that your return and exchange issue would be resolved quickly and made the experience a smooth one. We'll be sure to pass along your kind words to Alex. Thank you for choosing Knix!
Team Knix
I placed my first Knix order today and…
I placed my first Knix order today and did it before I received the welcome discount code. I emailed the company just to see if I could still have the discount applied as I had just placed the order minutes earlier. I ended up exchanging emails with Sahra who was welcoming, kind and took great care in making me feel like a valued customer. She was able to help me out with my situation but even if she couldn’t, I still would’ve have appreciated the timely response, kind tone and efforts to care for their customers.
26 luglio 2026
Non scritta su invito
Risposta di Knix
Thank you so much for sharing your first Knix experience, Terry! We're so happy to hear that Sahra was able to help with your order and that her kindness, timely communication, and genuine care made you feel like a valued customer. We'll be sure to pass along your thoughtful feedback to her. We truly appreciate you choosing Knix for your first order and hope you love your new pieces. Welcome to the Knix community!
Team Knix
Great customer service
Customer service generously helped me with a complicated return issue that I greatly appreciated!
26 luglio 2026
Non scritta su invito
Risposta di Knix
Hi there! Thank you for taking the time to share your experience! We're so glad our Customer Experience team was able to help with your complicated return and make the process easier for you. It's wonderful to hear their support was appreciated. Thank you for choosing Knix, and we hope to serve you again soon!
Team Knix
Great service
Great service! Quick response time and friendly service!
24 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Shon, thank you so much for your kind words! We're so happy to hear you had a great experience with our team. Providing quick responses and friendly service is always our goal, and we're glad we could deliver. We truly appreciate you taking the time to share your feedback and hope to support you again soon!
Team Knix
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