All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Bikini undies roll down
Don’t buy the bikini briefs if you have a tummy; the waist band rolls down when you move. The full brief looks very old fashioned. The most comfortable fit is the French cut boy briefs. Fits nicely, doesn’t roll and keeps you neat and dry.
18 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Cheryl, thank you for sharing your detailed feedback with us! Finding the right fit and style for your body is so important, and we appreciate your honest take on the bikini, full brief, and French cut boy briefs. We're so glad to hear the French cut boy briefs are giving you the comfortable, stay-put fit and reliable protection you need. Your feedback on how our different waistbands perform is super helpful for our design team. If you ever want help exploring other styles with a similar fit, please reach out to us at reply@knix.com
Team Knix
Great product and customer service
Great product and customer service
14 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Stacy! Thank you so much for taking the time to leave this wonderful review. We are so happy to hear you had such a great experience with both our products and our team. Thanks for being a part of the Knix community!
Team Knix
Great quality products that I enjoy…
Great quality products that I enjoy using and tell all my friends to try. Customer service is superb.
9 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Valentina! Thank you so much for taking the time to share your feedback. We are thrilled to hear how much you enjoy our products and that you're sharing the love with your friends! Knowing that you've had such a wonderful experience with our customer service team truly means the world to us. Thank you for being a part of the Knix community!
Team Knix
amazing customer support + policy
I had an amazing experience dealing with Allissa as my customer support agent. Great customer return policy and she was so easy and helpful. Will be 100% recommend Knix to all my friends.
9 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Kasandra! Thank you so much for taking the time to share your review. We are so happy to hear that Allissa was able to assist you and make your return process seamless! Knowing you had such a smooth experience and would recommend Knix to your friends means everything to our team. We'll be sure to pass along your sweet feedback to Allissa. Thanks again for being part of our community!
Team Knix
These are not designed for urine leaks…
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super absorbent which is highest offered. Cost to high also and very disappointing.
5 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Christy, thank you for sharing your candid feedback. We are so sorry to hear that the Super Absorbent underwear did not keep you feeling dry and comfortable. We completely understand how frustrating that is, especially given the investment you made. We want you to feel fully supported in our products, and we would love the chance to make this right. Please reach out to us at reply@knix.com so we can look into this further for you.
Team Knix
Customer Service
I was advised a product I had ordered was out of stock after the rest had shipped. I was offered a refund but Alex was able to provide me with a replqcement along with free shipping
2 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Amber, thank you for sharing your feedback! While it's disappointing when an item ends up out of stock, we're so glad Alex was able to pivot quickly, find a great replacement for you, and cover the shipping. Making sure you felt taken care of is what matters most. We truly appreciate your support and hope you enjoy your new gear!
Team Knix
Customer Service
I inadvertently placed an order and chose the wrong size. As soon as I got the confirmation email, I reached out to cancel. Alex quickly replied to my inquiry, and there were no questions asked; my request was granted immediately. Thank you for the hassle-free resolution to my issue.
2 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Mary, thank you for sharing your experience! Mistakes happen, so we're glad Alex was able to jump in and get your order canceled right away. Making things quick and hassle-free for you is always our goal. We appreciate your support and thank you for choosing Knix!
Team Knix
They're happy to help!
I had a slight issue with the calculations of items in my cart not discounting properly. I reached out to knix and started emailing with Alex. Within a few days it was sorted, she fixed the issue for me and I made my purchase. I've been buying knix brand for several years now and have always been happy with the products and services.
1 settembre 2026
Non scritta su invito
Risposta di Knix
Hi Alicia, thank you so much for sharing your experience! We're so glad to hear Alex was able to get that cart issue sorted out for you so you could place your order. Hearing that you've trusted Knix for several years and continue to love both our products and service truly means the world to our team. We appreciate your loyalty and support!
Team Knix
This company was not helpful at all…
This company was not helpful at all with my return. I had a store credit and no matter what I did it would not go thru.
Nothing they told me to do ever worked.
It ended up charging me full price and now will have 2 more pair of panties I don’t want.
I do not recommend this company and I will never do business with them again.
12 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Christine, thank you for sharing your experience. We are so sorry to hear about the trouble with your store credit and that it caused an unintended charge. We completely understand how frustrating that would be, especially when trying to resolve a return. We would love the opportunity to make this right for you. Please reach out to us at reply@knix.com so we can look into this further for you.
Team Knix
I ordered a bra and it didn’t fit
I ordered a bra and it didn’t fit. After trying on the wireless sports bra even though it was to small convinced me that if I had the correct size it will be an excellent bra for my large breast size. Customer service reviewed with me the correct way to measure for a better fit. The ease of returning the bra that did not fit and reordering the correct size was very easy. Within a few days I had received the correct bra and as expected it is perfect. After wearing several times and working out in it; as I expected it has been great.
20 luglio 2026
Non scritta su invito
Risposta di Knix
Hi Carol, thank you so much for sharing your experience. We know that finding the right fit for a larger bust can take a little extra care, so we are thrilled our team could guide you through the measuring process. It is wonderful to hear that the exchange was smooth and that your new wireless sports bra is giving you the support and comfort you need during your workouts. We really appreciate your support and hope you continue loving your new bra!
Team Knix
Great customer service and quality of…
Great customer service and quality of bras! I have many products from here and will continue to buy from here!
3 luglio 2026
Non scritta su invito
Risposta di Knix
Hi La-Chelle, thank you so much for your kind words! We are thrilled to hear that you love the quality of your bras and had such a great experience with our customer service team. Knowing that you trust us enough to keep coming back truly means the world to us. We are so grateful to have you in the Knix community!
Team Knix
I have ordered many items from Knix and…
I have ordered many items from Knix and have not been disappointed.
1 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Sharen, thank you so much for your continued support! 💛 We’re thrilled to hear that you’ve enjoyed your Knix purchases and that we’ve consistently met your expectations. We truly appreciate having you as part of the Knix community!
Great product and customer service
Not only do I love the V neck bra (I take the pads out 'cuz I'm small breasted), I'm so impressed with the personal customer service. GREAT company and product.
21 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Libby, thank you so much for the love! We’re thrilled that the Revolution V-Neck Bra works so well for you and that you’ve had such a great experience with our customer service team. Finding the fit that feels best for you is what it’s all about. We truly appreciate your support! 💛
Great customer service
I ordered online but did not receive it. Tried to reached to their customer service via email and Shamita was very kind and refunded the total amount of purchased
19 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Cha, we’re sorry your order never arrived, but we’re so glad Shamita was able to assist you and make the refund process a positive experience. We’ll be sure to share your kind words with her. Thank you for your patience and for taking the time to recognize her support! 💛
Female cyclists know this!
Female cyclists know this!! Knix’s will make your ride that much more padded! My cycling shorts were not hitting the right feminine parts. One day I was wearing my Knix’s and no pain! Now I save them for cycling! About to buy a few more pairs as they are also great to wear every day!! Thanks Knix for a great product!!
15 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Ann, we love hearing that Knix has become part of your cycling routine! It’s wonderful that you found a comfortable, pain-free solution for your rides and that you’re enjoying them for everyday wear too. Thank you so much for sharing this tip with fellow cyclists and for your kind words. Happy riding! 💕
Excellent customer service
Excellent customer service! Shamita was incredibly helpful, responsive, and proactive in resolving an issue with my shipping address. Instead of simply telling me the address couldn’t be changed, she took the extra step to create a new order with the correct address and made sure everything was taken care of. I really appreciated her communication and willingness to help. She made what could have been a frustrating situation completely stress-free. Thank you, Shamita,for the outstanding customer service!
10 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Jennifer,
Thank you so much for sharing this! We’re thrilled to hear Shamita was able to go the extra mile to get your shipping address sorted and make the experience stress-free. We’ll be sure to pass along your kind words to her. We truly appreciate you taking the time to recognize her outstanding service! 💛
Team Knix
Extremely Frustrating Shipping &…
Extremely Frustrating Shipping & Customer Service Experience
I placed an order with Knix on August 3, 2026, for nearly $100. More than a week later, my tracking still shows only “Label Created.” There has been no indication from the carrier that they have actually received the package.
What has made this experience so frustrating is the complete lack of accessible customer service.
I have emailed Knix multiple times and have now gone three days without a response. I have called their customer service number, but no one answers; the recording simply says no one is available and directs customers to use live chat.
So I tried live chat — except there doesn’t appear to actually be a live chat. Instead, I receive a message thanking me for reaching out and saying someone will contact me by email. No one has.
I was previously assured that my order had shipped, yet the tracking continues to show only “Label Created.” If the carrier has never scanned or received the package, I don’t understand how Knix can confidently tell me it shipped.
At this point, I have tried email, phone, and the advertised live-chat option, and I still cannot get an answer about an order for which Knix has already taken nearly $100 of my money.
I have now requested that the order be cancelled and refunded. I would have been perfectly happy to receive the products I ordered, but the lack of communication and inability to reach an actual person has turned what should have been a simple online purchase into an incredibly frustrating experience.
For a company of this size, customers should not have to chase down multiple communication channels just to find out whether their paid order ever actually left the warehouse.
11 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Stephanie, thank you for sharing your feedback. We understand how frustrating it can be to see tracking remain at “Label Created” while waiting for an order. Our team has responded to your initial email and has been looking into the shipment for you. We’ll continue to follow up directly by email as soon as we have an update to share. We appreciate your patience while we work to get this resolved.
Warmly,
Team Knix
Very Helpful
Shamita was so helpful and took the time, attention, and care to help! Thanks so much Shamita!
10 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Vee, Thank you so much for sharing this! We’re thrilled to hear Shamita took the time to provide such thoughtful and caring support. We’ll be sure to pass along your kind words to her. 💛
Team Knix
Alex B was super helpful:)
Alex B. was super helpful. Very quick to respond and provided all details required in order to process the refund. Thank you again!
10 agosto 2026
Non scritta su invito
Risposta di Knix
Hi Ruchi, Thank you so much for the kind words! We’re so glad Alex B. was quick, helpful, and made the refund process clear and easy for you. We’ll be sure to share your lovely feedback with Alex. 💛
Team Knix
Inclusive sizing and great customer service!
Although I spent many hours in the store, the staff in the changing room at the Toronto Premium Outlets location was so patient in offering advice and guidance. As my sizes weren't available in store in the colours I wanted, the store was able to help me ship them to my apartment free of charge.
When reaching out to the online customer service to inquire about returns and sizing, Alex B. was quick to respond with detailed and helpful support specific to my order.
I really appreciate how thoughtful the return experience is, as a small-band, large-cup girlie, the most frustrating part of shopping for bras is the stress of return/exchanges (timely or costly) - Knix made it stress-free.
Although I would say the cup shapes are a bit too curved/small for the bra fabric size of the 32DDD bras, I still give this 5 stars as I was able to try them and return them easily!
15 maggio 2026
Non scritta su invito
Risposta di Knix
Hi Erica, Thank you so much for sharing your experience! We’re thrilled our Toronto Premium Outlets team and Alex B. made your shopping, shipping, and return experience feel supportive and stress-free. We also really appreciate your thoughtful feedback on the cup shape and fit of our 32DDD bras. Feedback like this is incredibly valuable to us. 💛
Team Knix
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