Just Mortgages Recensioni 

HORRIBLE expirience with Neil Pearman. On the day of our first video meeting he was late and he was taking us for other customer Unprepared. He did not know the value of property that was previously provided to him.Advice was given in a rather insulting manner. After checking our income and outgoings it felt like he wanted to get rid of us.Meybe our case was not financially atrractive.This felt rude.Eventually our agreement in principale was approved by one of the banks.Ive asked Neil for a copy of the docuement so I could rewiev the terms and mortgage rate ,to my surprise I was told that lender does not provide mortgage in principale , which was a lie and its a commom knowledge that lenders provide this type of docuements.When I've highlited this point to him his response was that he does not work on Sundays and that he will send our doucmets however it is not worth the paper it is printed on - please see attchaed.After that we had a phone call conversation during the week and Neil was really rude his words were : do you want to go ahead or not !? , also he said that he will be happy not to progess with our case. After this treatment we have decided not go ahead with his services.Dont waste your money and time the whole experience with Neil was horrendous and shocking.
We went directly to the bank ,got mortgage approved without any issues.

Such a friendly chap very easy to talk to and made us feel much more relaxed and confident about the whole process.
Explained everything so we always understood what was happening and what we had to do at every step.
Super helpful and always made us feel reassured and that we were in good hands.

From start to finish everything was straight forward and sorted instantly. Answered all questions with great detail. Best mortgage advisor about

Started the process with Adrian and he made it all seem very relaxed and had great knowledge, happy to leave him in control and me just save the deposit and look at houses.

We’ve just started the process with Ameliah, and she’s been amazing so far! Super friendly, approachable, and really easy to talk to. She makes everything feel less stressful and explains things clearly. Excited to continue working with her!

Andrew was very helpful and very knowledgeable he made the process easy would highly recommend this company

Andrew was very knowledgeable and gave us a range of options to choose from, explaining the pros/cons of each. He was always available to answer questions and responded to our email very quickly every time. We would highly recommend Andrew - also very friendly!

Andrew quite literally went above and beyond to guide and support us, we were able to choose who we borrowed from and the paperwork/finalisation etc was all 2 days off being completed when our relationship took a turn for the worse, due to the previous ERC being so high and now wanting to sell the house this would take a chunk of money from us, Andrew supported us in the sense that he stopped the other mortgage and found us another suitable mortgage which would be good for us until the house comes up for sale on the market.
Andrew did all the research to find what was beat for us, he went above and beyond and kept it person centered the whole way!

Thank you from the bottom of my heart !!

Daniel Mahmut was especially helpful in walking me through the whole process of purchasing a property as a first-time buyer.

I made enquiry into remortgage with Sumen Gill. Sumen gave me all the options and spoke about getting a better deal with my life and home insurance.

I was so impressed with how she managed my expectations. Really good advisor.
I would recommend her to family and friends.

I would highly recommend this advisor to all friends. Sumen Gill mortgage advisor at Just mortgages was brilliant with various options to consider with breakdown of actually what I could borrow and the various options to offer a Tailor Made approach. Highly recommend Sumen. Great work ☺️

I had the pleasure of working with Matt Tilbury, fully recommend his services.

I have dealt with Matt Tilbury at Just Mortgages in relation to my Daughter’s
house purchase. He has been so helpful and very professional throughout the whole process. Matt replied to all emails and the process although a bit stressful at times, was guided by Matt.
I would recommend Matt without hesitation.

Thank you so much for everything you did, to get this mortgage through, the support you gave me as your client, was excellent, always keeping me updated, and getting any problems sorted.

The problems we had with Arrow, were unacceptable, and you always assured me things will be ok.

You are a great person, and wanting things to go well for your client was always at the top of your list.

I really appreciate everything you did.

I wish you all the best.

Thank you again.

What should have been a momentous milestone has unfortunately devolved into a deeply frustrating and disheartening experience. The most disappointing aspect has been the complete lack of communication from your teams—bar a single call from the paralegal at Talbot Law on July 4th.


Timeline of Events:

April 26th: I viewed the property externally in person and confirmed via WhatsApp to @Cheryl Ubsdell my intention to proceed with the purchase. During a prior phone call, I had already made it clear that funds were readily available, and I was simply awaiting instructions on when and where to deposit them.

April 30th: I received the contract from Emilija Visockyte at Places for People. I promptly signed and returned the document. However, no banking details were provided to allow me to pay the reservation fee.

Around the same time, I was referred to Ian Smith, your recommended mortgage broker. I submitted all requested documentation and completed the qualification process. Since then, despite repeated attempts to follow up with him, I have received no response.

Around this time as someone from experience team from Places for People called me where I raised no banking details were sent to me to make the deposit and it was noted (Please check whomever it was that called me for their confirmation).

May 17th: I travelled to Aylesham for the second time at the invitation of Cheryl Ubsdell (invited May 14th) to view both the interior and exterior of the property. I again raised the issue of the reservation fee and was advised that payment would be requested once all approvals were in place.

July 4th: I was finally informed by Callum Simpson, Talbot Law also your recommended law firm that the property had not been reserved—despite documentation suggesting otherwise. This was the first indication that anything was wrong. So why was I being faulted for not paying the reservation fees?


To further compound matters, I have now received confirmation from my assigned paralegal Callum Simpson that Talbot Law has refunded their fees, given that they had sent their banking details at the outset and fulfilled their obligations in good faith.

I have made every effort to engage promptly and professionally throughout this process. Yet, over more than two months, communication has been absent, and no one thought to contact me—despite having my full contact information. Not one email, text message, telephone call or voicemail was sent or left by any of you.

This experience raises serious concerns. Have the human aspects of this process been forgotten? Behind the paperwork and procedures is a real person who deserves courtesy, transparency, and respect.

I now expect a full and prompt explanation of what has transpired, and a clear outline of what steps will be taken by all parties to prevent this happening to another customer because this is by far has been an absolute lacking experience from all of you. At a minimum, an apology should be extended to me.

I had been living in a privately rented home and it was time for me to think about a mortgage but I didn’t have a clue where to start and was worried because my confidence in these things was very low and you here so many negative stories which had stopped me making the move to home owner a couple of times. Just mortgages was passed onto me from a friend at work who had used them and had a positive experience with them, the lady they used was Lynne McIntyre, I contacted Lynne and from the first call I felt very at ease, still I was worried, as having dyslexia I am not great with forms but Lynne from the start explained everything and took her time and showed great patience which again put me at ease, she organised everything that needed to be done! Found me the best option for me, anything I had to do or sign she went through it with me step by step, she would call me in the evening and over weekends even going above and beyond when she was on holiday.
Organising and contacting the solicitors which we all fear I think, contacting me after each call to make sure I was happy. I am now a home owner and thanks to Lynne and just mortgages the experience was pleasant and fast, and even once it was completed I know should I need anything I can call Lynne for advice I couldn’t recommend Lynne and just mortgages high enough! Thank you!

Another informative mortgage meeting with Gavin Poulton,and again the best advice given

Both myself and other members of my family have been using Andrew to advise of mortgages on a variety of residential or buy to let properties over the past decade. Andrew has always given solid and reliable advice and has often gone the extra mile to insure the best possible deal has been secured even when remortgaging with the same bank.

I would happily recommend Andrew to anyone look for a new mortgage or currently in the process of remortgaging a property.

Received a very positive experience using just mortgages and had the pleasure of working with Shannon Dickson. As a first time buyer myself, Shannon shown incredible patience and explained everything so perfectly. The knowledge and skills she posses made me feel at ease and I felt confident that she found me the best deal. I would happily recommend Shannon to any friends/family for their mortgage needs.

Was great dealing with Jonathan very helpful and very informative
Thanks Jon