Infinitydiamondjewellery Recensioni 

295
TrustScore 3.5 su 5

3,3

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Valutata 5 stelle su 5

Not a moan, just in need of help! My fiancé bought my engagement ring from here and now the website has closed! We are due to get married in August and I had my eye on the matching open gap wedding ri... Leggi di più

Valutata 3 stelle su 5

My boyfriend bought a beautiful engagement ring from this shop all all the as good then, but I asked Elize if a wedding ring could be made to match. Despite one really quick email response back at the... Leggi di più

Valutata 1 stelle su 5

Ordered many times before and more than happy and even recommended to friends and family. My husband ordered a ring in September for me for Christmas. He started to panic after not receiving anything... Leggi di più

Valutata 5 stelle su 5

Contacted customer service yesterday morning advising i am ordering a large quantity of earrings as eid presents and need them urgently. Not only did a lovely advisor called Elize reply super efficien... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

295 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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3,3

Tutte le recensioni

(295)

26 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Lovely product

Lovely product, presented in such a classy way, with attention to details, customer service ( via email) was 10/10.happy customer.

1 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing stuff!!

Hi The products look amazing and beautiful, it brilliant price and I'm looking forward to receiving it. Really worth checking out there stuff! Great customer service.

30 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Overall amazing experience, twice!

The first purchase was great and went smooth, made perfectly and arrived with plenty of time. Customer service was great all round.

Elize was exceptional and will be returning for further bespoke orders.

It’s a shame once returning it hasn’t been a great experience, just raised hopes and then ignored over and over for 12+ months….

23 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Beautiful Ring

Beautiful ring, exactly as what's shown on the website. Brilliant presentation box with a light to showcase the gems. Elize has been helpful regarding adjustments we wanted, even allowing us to keep the original ring until the new one arrived (which the fiancé was pleased about) :)

14 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic engagement ring and customer service

Found this website for an engagement ring and Elize was absolutely brilliant helping me get it just right.

The box is absolutely brilliant that it comes in for no extra cost and the ring was perfect. Elize coukdbt have been more helpful and really glad I came across this website and checked the reviews here, so only fair I give back with my own review.

20 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Wow - blown away, you will not be disappointed!

Wow - blown away! My partner got my engagement ring from here in June/July and I immediately fell in love with it, the style was beautiful and the quality was amazing, unfortunately the ring has a slight fault which meant the stone was slightly loose, Elzie and her team got straight on the issue and fixed it promptly. We wanted to get our wedding bands from the same place and I'm so glad we did, Elzie helped me achieve the 'perfect ring' I had always dreamed of to fit my existing engagement ring as a bespoke order, created cad drawings so I could see which of the ideas I had would fit best, as well as creating cad drawings for my soon to be husband's band too, all the while keeping me up to date via WhatsApp and answering any questions I had! We've now received the rings (in the most gorgeous packaging may I add) and I honestly couldn't be happier we chose infinity diamonds, the quality, the team, the customer experience - 10/10! Not got to worry about finding our rings last minute and settle for something on the high street for double the price, thank you for listening, taking the time create our perfect bands and overall being fab!

4 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Beautiful item. Fast arrival

Was dubious about the company as I couldn't find much about them online but took the chance. Item received quicker than expected. The box was beautiful and the jewellery as described. Didnt get a shipping notification as advised though so more communication would have been ideal so I knew it was on it's way

5 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing ring, amazing team

An amazing ring that my partner adores, but I was slightly too ambitious with the stone size and we would like to change to a smaller stone. The sales team have been prompt and kind, happy to replace the ring to my partner's preference. Thanks so much!

21 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Worth the wait!

Thank you Elize!
My rings have arrived and they are stunning! I was aware of the delay upon ordering as my choices were a made to order item. Elize came back to me within 24hours with an estimated date and confirmation of delivery arrived this week.
Items are stunning and come in a beautiful lit box!
Highly recommended and with the wait.

18 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Engagement and wedding rings purchased

My partner bought my engagement and wedding rings from Infinity Diamond jewellery. I can't emphasise enough just how fantastic the quality of the rings is. I wouldn't hesitate to recommend! I constantly get complimented on my engagement ring, and can't wait to wear my wedding ring! Thank you Elize.

14 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Do not hesitate

Do not hesitate, I purchased a ring which I kept looking at and dismissing. I finally purchased last week, which arrived today and I am not disappointed. The ring is startling, the picture doesn't do it justice.

3 febbraio 2023
Non scritta su invito
Valutata 4 stelle su 5

No response for ring size exchange

27/01/23 - I placed an order for a ring before Christmas, but I needed it the following week. Elize delivered it to me in a timely manner despite the fact that there were bank holidays, for which I am greatly thankful. Unfortunately though, I'd ordered the wrong size, so I emailed customer service to request an exchange. The team responded that it was possible (this email was received on 6th January). Since then, I've been attempting to follow up with them to find out how I can return the ring. I've sent four emails in the hopes of receiving a response, but it's been three weeks and I still haven't heard from anyone. My initial impressions of my experience were positive, I just hope they can resolve this issue soon so that it stays this way.

**UPDATE** - 27/01/23
Elize has got back to me today and has confirmed that the correct ring size is going to be posted out. I will update the review again once I've received my order.

**UPDATE** - 28/01/23
Customer services have apologised for the delay and have also sent me a pair of earrings as a kind gesture. I have also received my new ring too, I appreciate the speedy response.

27 gennaio 2023
Non scritta su invito
Logo di Infinitydiamondjewellery

Risposta di Infinitydiamondjewellery

Hi Arshpreet,
Thank you for your reveiw,
As soon as you emailed me your correct size, I informed the workshop to start work on your new ring. You emailed me on the 23rd January with your correct size and it is now ready today and we are are posting it next day delivery with the Royal Mail, and we have also include some moissanite earrings as a good will gesture,
Thanks you
Best wishes
Elize

Valutata 5 stelle su 5

The jewellery is absolutely stunning

The jewellery is absolutely stunning. I lost my necklace so I reordered the same to replace the one I loved so much, although I had to wait for delivery after sending an email to chase it up the issue was resolved straight away.
Thankyou.

9 gennaio 2023
Non scritta su invito
Valutata 4 stelle su 5

Don’t want to leave a negative review…

Don’t want to leave a negative review but still waiting on some earrings my husband ordered for my Christmas present on 15th December. Still not received?? He emailed customer service. No reply?
Very disappointed.
Emails disappeared??
Order in name of Ian Ferguson

Update.
Elize did indeed email me back and reply.. So fingers crossed item arrives in next few days 😊

7 gennaio 2023
Non scritta su invito
Logo di Infinitydiamondjewellery

Risposta di Infinitydiamondjewellery

Hi Laurie,
I emailed you straight away and we have sorted this out!
Thank you and have a great weekend,
Elize

Valutata 5 stelle su 5

Fabulous

I can’t wait to buy another item from here. My necklace is gorgeous and the service was the best I had … no exaggeration… nothing was too much for them and Elize was INCREDIBLE. You will not regret your purchase …

4 aprile 2022
Non scritta su invito

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