I have tried to contact them so I can return a shirt which is too small. The medium is really a small. 4 times I have sent an email to the customer service email with the information they requeste... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Product arrived in good condition, however I wanted to return it did not meet my expectation. The process to return it was lengthy (and an AI service) and full of negotiation to compensate me to keep... Leggi di più
I emailed twice asking for shipment tracking information and did not receive a reply. The dress was a completely different fabric then the photo, thin and did not even have a label inside.
L'azienda ha risposto
Kaus was the most outstanding customer service representative. I had an issue which he took care of and make me feel such trust in your company. He was so knowledgeable about the product, procedures,... Leggi di più
L'azienda ha risposto
2,5
Scarso
88 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I had to give it a one star which they…
I had to give it a one star which they don't deserve I ordered a spring sweater a month ago and have not seen it, I have emailed several times with no response but they had the nerve to send me an email wanting a five star review, that's not going to happen. I will give a better review if their customer service will reach out with a response or refund. It's sad there are a lot of good companies out there and ones like this one gives second thoughts about ordering off FB.
1 aprile 2025
Non scritta su invito
Risposta di Iktops
hi TAMMY STINSON
We have reported your problem to our Customer Service Team and they will reply to you within 48 hours. We will give you a satisfactory solution. Please notice that we will contact your email that left in the order.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
When will I ever learn?
When will I ever learn?! Cheap fabric and colors… run quite large.
25 marzo 2025
Non scritta su invito
Risposta di Iktops
hi oxanne Lostroscio
We're sorry to hear that you're not satisfied with the material. Note that small measurement deviations due to manual measurement. Due to the different screen and light effect, the actual color of the item may differ slightly from the color shown in the pictures.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
They are a scam
They are a scam. Despite multiple emails and still no response from them. Do not purchase from them. You will not get your item.
16 febbraio 2025
Non scritta su invito
Risposta di Iktops
hi Lynda Dieubon
We have reported your problem to our Customer Service Team and they will reply to you within 48 hours. We will give you a satisfactory solution. Please notice that we will contact your email that left in the order.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Package took 5 weeks to “arrive” but…
Package took 5 weeks to “arrive” but that’s expected from China. However, package never actually arrived. Complete scam. I have emailed them about it and will update if they make it right. Until then, I recommend NOT ordering anything from them.
27 febbraio 2025
Non scritta su invito
Risposta di Iktops
hi Jeana Banta
We could like to find your order and slove the problem for you. But we did not find any order by your trustpilot account after trying several searches in the system. Could you please provide your order number or the name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
I never received the three products I…
I never received the three products I ordered.
Went back and forth with over a dozen emails and still no resolution over 3 months later.
They even claimed to reship the order which I never received. They are obvious scam arrest and no one should buy anything from this website. I have them several opportunities to make this right but they refused to do so and are no longer responding to my emails and I guess they are hoping I just go away. This will not happen and I will let as many people that I can know not to order from here.
Updated on 5-27-2025. I never received the refund.
My order number is Order ik-108874
Confirmed Dec 1, 2024
You can contact me through the email address on that order.
29 novembre 2024
Non scritta su invito
Risposta di Iktops
hi Paul Schimmenti
We apologize you've had a less than satisfactory experience with delivery timings and that's not the experience we want any of our customers to have. Our logistics team reviews customer requests very carefully and processes each order as quickly as possible, but we understand there can always be delivery issues related to factors out of our control.
I saw in the order system that your order has been refunded. Please confirm whether you have received the refund.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Risposta di Iktops
hi Sarah Bu
Thank you for shopping at our website and your praise. This means a lot to us and we will bring higher quality products for our customers.
Best regards
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