I have tried to contact them so I can return a shirt which is too small. The medium is really a small. 4 times I have sent an email to the customer service email with the information they requeste... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Product arrived in good condition, however I wanted to return it did not meet my expectation. The process to return it was lengthy (and an AI service) and full of negotiation to compensate me to keep... Leggi di più
I emailed twice asking for shipment tracking information and did not receive a reply. The dress was a completely different fabric then the photo, thin and did not even have a label inside.
L'azienda ha risposto
Kaus was the most outstanding customer service representative. I had an issue which he took care of and make me feel such trust in your company. He was so knowledgeable about the product, procedures,... Leggi di più
L'azienda ha risposto
2,5
Scarso
88 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Poor customer service
Poor customer service. They make it impossible to return something you don't like or doesn't fit. I'm totally stuck with 4 tops I don't want
5 novembre 2025
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
I waited over a month for delivery of 2…
I waited over a month for delivery of 2 swimsuits which finally arrived. They ended up being too small for a large. I sent an email over 2 weeks ago and still have not received a reply. All I want to do is exchange for an xxl on both. I could not locate where and how to do an exchange There was no information regarding exchanges or refunds in the package.
Please advise.
Rhonda Buckner
27 ottobre 2025
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
Risposta di Iktops
Hi,
We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
They DO NOT reply to customer concerns
They DO NOT reply to customer concerns. I have messaged them twice now. Still waiting for my item, which yes it can be slow but the tracking number given still after 3 weeks is not showing it has been received by a carrier. The item i ordered is for an upcoming event and if I have not received it I want a refund. Customer service is so important to a company and if someone will buy again.
4 ottobre 2025
Non scritta su invito
Risposta di Iktops
Hi,
We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.
Our customer service team will get back to you within 48 hours with an update on your order. Please note that we will contact you via the email you provided in the order.
Thank you for your kind understanding. Have a nice day!
The M swimsuit I ordered arrived after 4 weeks and the top was more like an xs, it didn't cover anything and when I requested a refund, I was given 2 options. Pay for shipping to China for a full ref
The M swimsuit top I ordered
4 settembre 2025
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
The quality of the product is not great…
The quality of the product is not great and the description is wrong: articles were supposed to be made with coton but it’s polyester. XS sizes is more like a S even a M. I will not recommend. Long delay to received the article .
1 maggio 2025
Non scritta su invito
Risposta di Iktops
hi Ollivier Camille
There are many similar orders in our system if we only search by your Trustpilot account. So we cannot make sure which is your order. Could you please give us more informations, such like the order number, name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
I ordered my normal size BUT
I ordered my normal size, medium.
What came looked like it would fit my 7 year old !
When you read the return. 30 days to return !
What they DON'T tell you is they never want to return it and you have to pay the shipping back. That is not stated on their return policy anywhere that I could see.
So, they will not take it back and will not send me a larger size. I like the bathing suits, but they do not stand behind their items.
NEVER AGAIN... I get roped into these dang bad websites...and I am always so disappointed.
Order number
ik-144964
22 luglio 2025
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Risposta di Iktops
hi Donna Stansbury Henning
We could like to find your order and slove the problem for you. But we did not find any order by your trustpilot account after trying several searches in the system. Could you please provide your order number or the name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Does not look anything like I ordered…
Does not look anything like I ordered so plain no glittery on it or shinny will not be ordering from them again
25 luglio 2025
Non scritta su invito
Risposta di Iktops
Hello Holly Green
Please notice that slight measurement deviations due to manual measurement. Due to the different monitor and light effect, the actual colour of the item might be slightly different from the colour showed in the pictures.
Our customer service team will contact you as soon as possible to find the best solution for you. Please provide your order number, recipient name, phone number, address or other information so that we can process it. We will do our best to provide you with a satisfactory solution.
Sincerely,
Fake tracking
Order #-IK-143401 I got an email stating my order was delivered by USPS in 7/19/25 but it wasn’t. USPS had no order from this company at all in their system and they did not provide a USPS tracking # either.
19 luglio 2025
Non scritta su invito
Risposta di Iktops
hi
We have reported your problem to our Customer Service Team and they will reply to you within 48 hours. We will give you a satisfactory solution. Please notice that we will contact your email that left in the order.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Crappy product crapppy customer service
Product took3 weeks for delivery. Dress was nothing like picture. Trying to return is impossible. They request pictures and it doesn’t matter how many times you send them what they ask for they want more then they only want to refund 50% of purchase.
8 giugno 2025
Non scritta su invito
Risposta di Iktops
hi Sally Taylor
Usually the refund is based on product‘s value and it dose not include the original shipping. Shipping fee is paid to the shipping company, we do not benefit from it. Thanks for your understanding.
We have reported your problem to our Customer Service Team and they will reply to you within 48 hours. We will give you a satisfactory solution. Please notice that we will contact your email that left in the order.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Never got my order
I paid for my order March 15, 2025 and til this day I have NEVER Received my shorts , I would like to have a FULL REFUND returned to me
15 marzo 2025
Non scritta su invito
Risposta di Iktops
hi Donna
We could like to find your order and slove the problem for you. But we did not find any order by your trustpilot account after trying several searches in the system. Could you please provide your order number or the name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Website states refund within 30 days
Website states refund within 30 days. Returns have a New Jersey address. When i requested a return, the want to negotiate a 50% refund, if not accepted, return item to CHINA. Unacceptable. Misrepresentation. They dont deserve a 1 star rating. Stay Away from this company!!
11 giugno 2025
Non scritta su invito
Risposta di Iktops
hi Jill Creamer
Usually the refund is based on product‘s value and it dose not include the original shipping. Shipping fee is paid to the shipping company, we do not benefit from it. Thanks for your understanding.
We have reported your problem to our Customer Service Team and they will reply to you within 48 hours. We will give you a satisfactory solution. Please notice that we will contact your email that left in the order.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Read the reviews before you order
Read the reviews before you order. The quality of the products are not good and their “customer service” email goes completely dark when you contact them about a return or exchange. All consumers need to stop ordering from these cheap overseas companies that have no level of customer service. They post appealing ads on social media to suck you in…and their products and service never deliver. I attempted to reach them 3 times about a return before posting this review. Never heard a word.
23 maggio 2025
Non scritta su invito
Risposta di Iktops
hi AMY
Thank you for taking the time to review our product. We apologize that it did not match your expectations. We strive to ensure that all of our products are described accurately so that customers know exactly what they are getting. We are continuously improving our product descriptions so that potential customers can make the best decisions for their needs.
We could like to find your order and slove the problem for you. But we did not find any order by your trustpilot account after trying several searches in the system. Could you please provide your order number or the name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Don't order, can't return!
Ordered 3 dresses. The day I received them I wrote to the company to say I needed to return as they did not fit. 10 days later and I have never heard back from them. Save your money!!
15 maggio 2025
Non scritta su invito
Risposta di Iktops
hi Carole
It is really a pity that the clothes do not fit well. To make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
We could like to find your order and slove the problem for you. But we did not find any order by your trustpilot account after trying several searches in the system. Could you please provide your order number or the name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
I placed an order in March and I…
I placed an order in March and I haven’t received it yet nor have I received a refund. I have contacted you several times. I don’t recommend this company to anyone.
15 maggio 2025
Non scritta su invito
Risposta di Iktops
hi SANDRA RHINES
We apologize you've had a less than satisfactory experience with delivery timings and that's not the experience we want any of our customers to have. Our logistics team reviews customer requests very carefully and processes each order as quickly as possible, but we understand there can always be delivery issues related to factors out of our control.
I saw in the order system that we have refunded you. Please confirm whether you have received the refund.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Company will not return my messages…
Company will not return my messages regarding a return. Clothing is paper thin and doesn't fit as they claim. Please learn from all of us and DONT order from this fraudulent company
1 maggio 2025
Non scritta su invito
Risposta di Iktops
hi Angela Kurzhal
sorry for any inconvenience may caused to you. I have reported your problem to the service team. You will receive a mail from "clientplus" within 24 hours.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
SCAM!!! BEWARE!!
Item never arrived. Invalid tracking number. No response to multiple emails. Literally no number to call
4 aprile 2025
Non scritta su invito
Risposta di Iktops
hi Bonnie
We could like to find your order and slove the problem for you. But we did not find any order by your trustpilot account after trying several searches in the system. Could you please provide your order number or the name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
NEVER PURCHASE FROM THIS COMPANY
This company is extremely dishonest. They will not accept an order back under NO circumstances. They will give you a small amount of money to compensate for their error. The products are NOT made in the USA but in China. One reason why you cannot return the item. The company actually wants you to keep the item! How pathetic. They are CRIMINALS!
21 marzo 2025
Non scritta su invito
Risposta di Iktops
hi Gail Hinkle
We are take your reply very seriously and will supervision of our employees with higher requirement. We value our customers' satisfaction and their opinion on our service, products, ordering process, and more. So we really appreciate your taking the time to share your thoughts with us. Your voices help us continue to develop more services and products that meet your needs.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Item never arrived
Item never arrived. The shipping info they sent to track my items I doubt was real. There was no name of a shipping company, which makes me suspicious . Once the info was in what appeared to be Chinese. After 1 month, still no package. Tracking company didn’t appear to show my address. Wish I read the reviews before I wasted my money.
13 aprile 2025
Non scritta su invito
Risposta di Iktops
hi Diane
We could like to find your order and slove the problem for you. But we did not find any order by your trustpilot account after trying several searches in the system. Could you please provide your order number or the name of the recipient, phone number, address or more informations to help us? We will give you a satisfactory solution.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
Don't buy from them!!
If I could give them a triple 0 I would. Still havent received my items after a month. No response from the emails Ive sent and the tracking number they give you is bogus. Lesson learned. Dont order from them. I had to call my bank and dispute the charges. Just a bad experience because I really wanted the items.
8 aprile 2025
Non scritta su invito
Risposta di Iktops
hi Leigh Ann Schlemer
We have reported your problem to our Customer Service Team and they will reply to you within 48 hours. We will give you a satisfactory solution. Please notice that we will contact your email that left in the order.
Our Customer Service Team will contact you as soon as possible and find the best solution for you. Can you provide your order number or recipient's name, phone number, address or more information to help us? We will provide you with a satisfactory solution.
Best regards
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