I have tried to contact them so I can return a shirt which is too small. The medium is really a small. 4 times I have sent an email to the customer service email with the information they requeste... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Product arrived in good condition, however I wanted to return it did not meet my expectation. The process to return it was lengthy (and an AI service) and full of negotiation to compensate me to keep... Leggi di più
I emailed twice asking for shipment tracking information and did not receive a reply. The dress was a completely different fabric then the photo, thin and did not even have a label inside.
L'azienda ha risposto
Kaus was the most outstanding customer service representative. I had an issue which he took care of and make me feel such trust in your company. He was so knowledgeable about the product, procedures,... Leggi di più
L'azienda ha risposto
2,5
Scarso
88 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Lost in the mail
My package was lost in the mail and not delivered (. . . yet, we are still waiting at 6 weeks). I contacted Iktops and requested that they re-send the item or provide a refund and they chose a refund. This is so thoughtful. Mail problems are not the fault of the business nor of the purchaser; yet they stepped up immediately. Now I I can re-order when I wish. Throughout the process, they were fast to respond, generous and kind. Five stars!
29 marzo 2026
Non scritta su invito
Risposta di Iktops
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Order number m-ik-874587
Order number m-ik-874587
Hello,
I’m having a problem.
you send me the wrong stuff. I ordered Waffle-Knit Button-Down Short-Sleeved Top. But instead, I received 2 long sleeve shirts, I have reached out per customer service, no response.
Can you please advise what I need to do? How do I return the wrong shirts and how do I get what I ordered?
27 marzo 2026
Non scritta su invito
Risposta di Iktops
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Comes from CHINA
I had no idea my order was coming from China. It has been 10 DAYS since it was supposed to ship and it is STILL in China. Pretty poor way to do business!!
20 marzo 2026
Non scritta su invito
Risposta di Iktops
"Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team"
IKTOPS sold me a different dress than…
IKTOPS sold me a different dress than shown on the ad. I called their number several times and it was always busy. How do I return the dress I received?
23 marzo 2026
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Risposta di Iktops
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The swimsuits I ordered were too small…
The swimsuits I ordered were too small and too short. Yes, I've gained weight during the winter and I hoped they'd fit. I think the sizing was right, just my body was wrong. The fabric was very nice. This company was great to deal with and responded to my liking. I would order from them again and order a larger size.
25 marzo 2026
Non scritta su invito
Risposta di Iktops
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Even though it took a while for the…
Even though it took a while for the product to come from China, it arrived in good condition. The top pulls over your head and I managed to get a size medium over my head with no problem. Like that the top has long sleeves that can be pushed up. The linen is a light weight so I can barely see my bra underneath. I love the revealing shoulder on the left side.
20 marzo 2026
Non scritta su invito
Risposta di Iktops
Hi,
We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.
Thanks again, and have a wonderful day!
Great blouse Perfect Fit...
Great blouse Perfect Fit. Wife loves it!
18 marzo 2026
Non scritta su invito
Risposta di Iktops
Hi,
We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.
Thanks again, and have a wonderful day!
I still don’t have the product. It takes forever as it’s coming from china. When sh you had stick in the USA.
Have stick in the USA. Selling products we have to wait a long time for because they are coming from china makes me not want to order from you.
13 marzo 2026
Non scritta su invito
Risposta di Iktops
Hi,
We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.
Our customer service team will get back to you within 48 hours with an update on your order. Please note that we will contact you via the email you provided in the order.
Thank you for your kind understanding. Have a nice day!
I didn't like the fabric
I didn't like the fabric. It seemed cheap. I would not wear this dress. Therefore, I would like to return it for a full refund. Thank you.
4 marzo 2026
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.
We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.
Thank you for your kind understanding. Have a nice day!
ABSOLUTELY DO NOT ORDER FROM THIS…
ABSOLUTELY DO NOT ORDER FROM THIS PLACE!
They do not honor the return policy. The bathing suits I ordered were too small and they requested I send a picture showing them that they were too small. They said on their website it states to video record yourself while opening the packages. SUSPECT TO ME. Never ever have I heard of that. I would NOT order from them. There is no customer phone number to call, everything is done via email. NEVER AGAIN
20 febbraio 2026
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.
We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.
Thank you for your kind understanding. Have a nice day!
Bathing suit came in a ball with a rip
Bathing suit came in a ball with a rip. Could totally tell it was used. Disgusting! The quality is so bad I do t think a dollar store would carry the product. I will contact the company and give an update if they refund the $44
6 marzo 2026
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.
We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.
Thank you for your kind understanding. Have a nice day!
Prompt delivery with updates along the…
Prompt delivery with updates along the way. Too fits perfectly
27 febbraio 2026
Non scritta su invito
Risposta di Iktops
Hi,
We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.
Thanks again, and have a wonderful day!
I think it's a scam!
No communication. They charged my credit card without my authority. No order number, no communication, no idea if I was just totally ripped off. Do not order anything from this company!
24 febbraio 2026
Non scritta su invito
Risposta di Iktops
Hi,
We would like to find your order and check the status for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
No response from customer service
Update #2 (3/7/26) - after some back and forth and them offering a refund of about 1/3 of what I paid (which I declined) they credited back the full amount and they told me to keep the items.
Update: after seeing your response I sent more information as requested. My order number was: m-ik-701861. I will update my review if and when this is resolved.
I ordered two tops of the same style. They do not fit right at all (arms are way too short). I have sent 3 emails to return the items with no response!
17 febbraio 2026
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
SCAMMERS
SCAMMERS, BE AWARE!
I received my two tops I ordered and they were of inferior quality and not as description in advertisement. Polyester not cotton and cheap see through fabric. I simply want to return the items and receive my full refund but it is impossible to try to reach and communicate with anybody, NO response whatsoever to any of my many emails trying to contact them. SCAMMERS!! Do NOT buy.
12 febbraio 2026
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
I ordered a dress that was much too big…
I ordered a dress that was much too big for size S. On Jan 4,2026 I sent my first email requesting instructions how to return. Since then I have received nothing but meaningless computer generated emails bt no instructions. I believe they just want to let the 30-day return date pass and then say I didn't return on time.
A terrible company to deal with!
21 gennaio 2025
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
The top looks nothing like the picture…
The top looks nothing like the picture and I want to return it but their Customer Service is non-existant. I have sent multiple emails requesting a Return/Refund and I just keep getting a generic response that leads nowhere.
7 gennaio 2026
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.
We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.
Thank you for your kind understanding. Have a nice day!
They are horrible
They are horrible, they do not reply to emails, and I never received my order. Left me no choice but to report them to my bank as scammers.
Order m-ik-422978
31 ottobre 2025
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
I placed a order 5 days ago and nothing…
I placed a order 5 days ago and nothing happened. I wrote 4 emails and I received every time the same general email.
Not tracking number, not confirmation order..,nothing.
I regrette to do this order! 😔
2 dicembre 2025
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with the shipping time. We would like to find your order and check the status for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
Avoid this company, bad news!
It's a shame that their customer service is horrible because I liked some of their items. Read the return policy!!! If you need to return an item, they take forever to respond and then try to negotiate a lower price instead of a refund. It's extremely aggravating! Avoid doing business with them!
14 novembre 2025
Non scritta su invito
Risposta di Iktops
Hi,
We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.
We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.
Thank you for your kind understanding. Have a nice day!
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