IBKbike.uk Recensioni 

71
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had never heard of this firm before, but they are FIRST CLASS and very very reasonable prices even though they are based in Spain and the bike was Fedexed to me. The whole process took about 6 days,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

These guys are excellent. Based in Spain, they are often substantially cheaper than UK companies, and all VAT and tax was paid upfront with no unexpected charges on delivery. Delivery took a little... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Awesome bike at a great price. Delivery cost, custom duty and VAT to UK paid at checkout is the final price. Absolute no nasty surprises on delivery. The package arrived in perfect condition.... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

A great product at a great price. Delivered duty paid to the UK, so cost at the checkout is the final cost. Purchased: 30 Sept 2025. Delivery Scheduled: 10 Oct 2025. Message from IB... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biciclette
  2. Negozio di abbigliamento activewear
  3. Servizio di noleggio biciclette
  4. Officina di riparazione biciclette
  5. Negozio di accessori per biciclette
  6. Ciclismo su strada

Scritti dall'azienda

Cycling and outdoor sports store. We work with the world's leading brands and we ship express worldwide directly with DHL. We offer a top quality service aligned with customer needs. We are a European company located in the north of Spain.

IBKbike - Specialized Brand Store.

Scritti dall'azienda

Professional mechanics certified by Specialized.
We treat our clients with kindness, respect and offer personalized advice to each client's needs.

Fast shipping all over Europe. Payment with 3D Secure.

Free Shipping European Union orders +150€, 100% insured, shipment with DHL Express.

We treat our clients with kindness, respect and offer personalized advice to each client's needs.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

71 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(71)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Comprar desde UK con la incertidumbre…

Comprar desde UK con la incertidumbre de las tasas hace la decisión mas complicada .
El servicio excelente . Rosi gracias por la atención recibida , ras hablar con ella no dude en seguir adelante con mi pedido de dos prendas.

1 giugno 2022
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Risposta di IBKbike.uk

Muchas gracias Pablo!

Valutata 5 stelle su 5

Update on 2021 review - crash replacement service

Update on 2021 review - I had crash damage (my fault) on a wheel of my bike and there is a discounted crash replacement service offered by Specialized. I contacted ibkbike and got a very quick response with my bike invoices as proof of purchase.
Great customer service even after nearly 2 years thanks guys.

15 maggio 2022
Non scritta su invito
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Risposta di IBKbike.uk

Thank you very much!

Valutata 5 stelle su 5

10/10 Top Service

10/10
U.K. buyer - All duties included.
eBike purchase.

Best price on the web, then an extra 10% promo code at checkout - Just remember to add it !
I chose delivery by cheaper postal method and then found I had been upgraded to DHL for free. Great.
Dispatched same day as order. Perfect communications all the way.

Arrived after 6 days, a day before the estimate.
Arrived very well packed and mostly assembled, so no need for exotic tools.
Just had to attach the handlebars, fit the pre assembled saddle and dropper, and fit my pedals.
Brakes were already fitted as RHD UK spec with front brake on the right. Perfect.
Had to switch the little mounts for the gear changer and the dropper lever as I like my thumb levers a bit further from my hands than SRAM standard. The L and R legends are now wrong, but the fit is better for me and you can't see unless you look very closely !
Inflate the tyres to my preferred pressure.
Checked the online guide for setup of fork and shock settings and found both were at the right pressure for me (I must be very average). Damping also preset correctly for a good starting point.
Charge the battery ........
Away you go.
Brilliant.

Absolutely nothing to fault.
Muchas gracias to the IBK team.

30 marzo 2022
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Risposta di IBKbike.uk

Thank you very much for being so detailed with your opinion and we are very happy to receive your feedback.
Please don't forget to send us a photo of you and your bike!
We will be happy to share your joy and your machine!
You are welcome
IBK TEAM

Valutata 5 stelle su 5

Nice One IBKbikes!

Excellent communication throughout. A good price for a good bike, supplied promptly with no shipping issues. I'd recommend Eduardo and his team.

9 marzo 2022
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Risposta di IBKbike.uk

thank you very much from the whole IBK team!

Valutata 5 stelle su 5

If I could I would give 10 stars

If I could I would give 10 stars. From placing my order for a Specialized Turbo Levo on the 18th of January to receiving it on the 1st of February, has been a really positive experience. My only initial concern was possible damage in transit from Spain to South Wales in the UK. To be fair though DHL did a great job and everything was in perfect condition. I would personally like to thank Eduardo for all his help, he answered all my enquiries promptly and with such professionalism that is very often sadly missing from stores in the UK. If you are considering purchasing bike I cannot recommend IBKbikes enough.

2 febbraio 2022
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Risposta di IBKbike.uk

Good Morning Jens,
a pleasure to serve you and very grateful for your service rating.
We are working hard to continue giving the best possible service and you know that we are always at your disposal whenever you need it.

Valutata 1 stelle su 5

Poor Customer Service

Sent the wrong product and as of yet have not responded to my emails!

19 ottobre 2021
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Risposta di IBKbike.uk

We are currently processing the size exchange for you via logistics.
The exchange request was opened yesterday and we are awaiting your correct size to be supplied by the manufacturer.
We apologise for the inconvenience as we are awaiting your response to confirm your shipment.

Valutata 5 stelle su 5

I wish I could give it 10 stars

I wish I could give it 10 stars. Ordered item at 11am and it was delivered by 2pm the next day. Spain to UK. Outstanding service and communication.

14 settembre 2021
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Risposta di IBKbike.uk

Thank you very much for your feedback!
We work hard to keep it that way, and we will continue to do so.
Regards

Valutata 5 stelle su 5

Excellent service

This is not the first time I have used IBKbike for some very expensive equipment.

They provide a first class service, quick processing and reliable shipping.

I would recommend to anyone, these guys are good.

Thankyou again :) Chris

17 giugno 2021
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Risposta di IBKbike.uk

Thank you Chris!
We are at your disposal as always

Valutata 5 stelle su 5

bike parts from IBkbikes

Great bike parts at reasonable prices with an understandable delivery time.
My order arrived as expected in good order.

9 giugno 2021
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Risposta di IBKbike.uk

thank you!

Valutata 5 stelle su 5

Great price and service

Had exactly what I was looking for at a great price. Super efficient at organising hassle free shipping to UK. Highly recommended.

31 maggio 2021
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Risposta di IBKbike.uk

Thank you very much for your opinion

Valutata 5 stelle su 5

Brilliant bike

Brilliant bike, brilliant communication and it arrive 3 days early! Fab!

30 maggio 2021
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Risposta di IBKbike.uk

Thank you!

Valutata 4 stelle su 5

Great bike

Great bike. Delivered to UK ahead of stated schedule (within 8 days of order) using DHL, with no problems. Sizing good. Assembly easy (made easier by the Eagle AXS wireless gearing!). Muchas Gracias.

18 maggio 2021
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Risposta di IBKbike.uk

Thank you very much for your feedback. We hope you enjoy your bike.
Regards

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