Hyperice Recensioni 588

I recently bought a Hyperice product which although it charges doesnt turn on making it useless. To try and return it or contact customer service has proved impossible and there is no one to contact except message Bots.

If you like these products buy through a dealer/shop who has customer service although I would avoid all together as there is no quality control at all.

Returned my order and have been chasing for a refund for over 3 weeks since. Got told an email I received about 'new order shipping' was an error and I needed to wait more time. It's been 3 weeks and so far zero refund.

Awful service, I have had to chase several times and receive very short, unhelpful answers. Overpriced products compared to competitors and I won't be buying from them again.

Received my Hyperice product, which to-date seems to be working well. The unit is supposed to blue tooth to a Hyperice App. This is just BS!!! (1) After almost a week of writing and calling Co., I still am NOT able to even sign into my account. Hence, I cannot use the App. This company has the most incompetent customer service & NO tech support. WOW!!! I guess its caveat emptor in Irvine Calif.

Awesome customer service on my Normatec 3. Unable to charge the device for some reason, after a couple of quick mails to customer services showing the serial code and proof of purchase, I was sent a return delivery pre paid postage and within 48hrs of posting, received a new device. Can't ask for more than that with a product that is 18 months old

5star customer service! My massage gun stop working after a year~ . I send an email to the company and starting communicate with the customer care. I had a new replacement into 3 weeks~. Good job ! Thank you !
As for the massage gun. It’s the best in its price . Good quality and intense. I don’t know the reason that’s stop working but I know they re gonna help you.

I ordered two sets of Normatec Legs with Hip attachment directly from Hyperice.ca in October 2023.
The purchase was made for 2 young athletes engaged in elite level hockey at a full time hockey academy. Both boys use them before and after games and practices and have nothing but good things to say about the product and how it relieves muscle fatigue and soreness.
Beyond the quality of the items, I want to comment on the excellent experience dealing with Hyperice. There were some supply issues and both orders were unable to be filled as planned. During the period of waiting for inventory, the items went on sale at a considerable discount. I inquired about a price adjustment, and was put in contact with customer service rep Alejandra, who did an excellent job in getting the price adjustment through and issuing a prompt refund. The order was shipped by courier, and arrived promptly and in good condition. In my experience, this is an good company that puts a priority on customer service and satisfaction.

I've been using the Hypervolt 2 Pro for little over a year & I am very happy with this device. I feel especially refreshed after strenous leg workouts or after sitting down at the office all day.

I am also extremely impressed with their customer service: very knowledgeable and fast acting, very nice way to have my issue handled like this.

Great product and great customer service. Definetly recommend!

Customer service was appalling. Purchased on Monday and paid additional for express post. Not dispatched until Friday, so despite the express post option, delivery still took over a week. Raised the issue with customer service who provided a ridiculous cop out response with no genuine attempt to resolve.

10 days and no dispatch date

Very worried this is a scam - tempted to report to the police

Order placed in late December, with the promise of dispatch within 5 working days. We are currently 18 days into January, with no sign of a dispatch. When you raise a support ticket on their website, the query gets closed with a vague excuse (but no progress). I then received an email to say one of the two items ordered is out of stock.
I have requested a refund, but going by some of the other reviews on here, I am not holding out much hope in getting anything from them.

I had a fault with my Normatec Boots where they weren't charging. I emailed in and got a response very quickly, after a couple of problem solving attempts I asked if they could send out a new charger for me to try as that would be the simplest fix. This was met with an immediate yes and the charger arrived a few days later. Alex kept me up to date every step of the way and was extremely helpful.

The best customer service I've experienced in a long time!

I purchased a Hyperice Go. After trying the product, I determined it was ineffective and difficult to use. I was surprised to learn that the return policy is to charge me $15 (Roughly 15%) of the purchase price, PLUS requiring me to pay for return by FedEx label. The overall cost to return the item “for a full refund” is not what I expected. My error in not knowing T&C. Bad marketing policy will prevent me from purchasing another Hyperice product. I have Theragun device which is a great product. Not the “GO” ball

Had it for several years, but only used it sparingly. Worked for awhile, but then battery completely gave out with no warning.

William customer service representative went above and beyond to resolve multiple issues and kept email contact and update when had return for large width size , incredible Customer Service representative and he needs to train others and management needs to take advantage of his awesome customer skills!! Owned all issues and follow up which made me Tell everyone how great of products and any issues they resolve and follow up!! 5 stars for Representative William!!!

I have a client with lymph problems and nerve damage and he swears by the venom range of products. He finds them very easy to use and very effective. Customer service was great too.

Normatec Boots - Purchased in 2021, used regularly for about 6 months, then didn't start using again until 2023, broke down within a few months. BE AWARE, WILL NOT WORK WHEN BATTERY FAILS, even when plugged in. Warranty is for 2 years, given the price, I expected much much more.

Update 11/4/2026 When I contacted your organisation three years ago, you offered to sell me another unit........ the response is still....... Thanks but no thanks. Won't be throwing good money after bad.

Excellent product and good support
I Run Marathons and compete at Ironman events. I trust and leave my recovery on Normatec and Hyperice products

Purchased a X for my knee. The product never worked. I reached out to customer service two days after receiving the product. They provided an email as to thing to do to trouble shoot. Did them and the product continued to not work. When I reached out to customer service again, they just sent back the same instructions and became unresponsive to inquiries. When I asked for my money back, because of the delays, they said I was outside the return window and they would not honor a return and did not even offer an exchange. Impossible to get a live human on the phone to discuss problems.

From my perspective, a very disreputable company who does not stand behind defective products.

They helped me in every possible way to solve the problem I had...With a lot of effort, they did everything in their power to make me satisfied.