Hyperice Recensioni 589

Marquis was understanding, respectful, knowledgeable, and personable; he stayed with the process from beginning to end giving me regular updates; his regular updates gave me the confidence my concerns were being handled and every representative that I've had the pleasure of helping me who works at Hyper Ice has done the same, however, Marquis is TOP NOTCH!!!
Charles of MassagenBodyworks NMT

Bought a top-of-the-line Theragun, which came dead on arrival. Sent it back. Bought two Hyperice massage guns by recommendation of my physical therapist. I’ve had both for eight months now and they work like a dream. Customer service is spectacular. When one of the charging cords to our massage guns wasn’t quite working right. I called customer service and got a human being right away and told them about the problem with the cord and within 60 seconds they wrote up an order to mail me out a new cord right away. Great company!

Note, at the time of writing this I still have not received a refund.

I purchased a Hypervolt Pro 2 on the 10th February 2023. While the product was good, it didn't suit my needs, the stall force is pretty low for the price range in my opinion. I opted for a refund which Hyperice guarantees for 30 days. I started the refund process on the 22nd of February. There was some trouble with returns labels, but eventually they arranged for a collection. The item was collected on the 14th of March.
I'm still emailing requesting updates on the refund. I was told in would be in the middle of this current week 27th-31st. Now at the end of the week I'm still emailing to find the status of the refund.

Superior products and service. From receiving the product, to enjoying fine craftsmanships, to excellent above and beyond service. Thank you!

Quality products with even better customer service! 100% stand behind not only the quality of their product but the quality of their consumer relations.

Carlos provided me with friendly, professional, and courteous service; Carlos kept his word when he said he would respond and he did so in a timely manner; from my first phone call with Carlos and the updates he sent through email Carlos is a ⭐⭐⭐⭐⭐ professional. Good job Hyperice bringing Carlos on your team....
Charles W Dick Jr Certified Neuromuscular Therapist of MassagenBodyworks

My rating is first, due to the quality of the product and then there is the customer service which has proven way above. I have used my Hyperice Sphere for many years in my massage therapy practice and for self-healing to rave reviews and results, including my own.
A staple in my household and in my practice.

The customer service from Marquis was beyond excellent and the merchandise price and quality beats the competition all day long....

Once I was finally able to get through to a customer service person (which was a bit difficult initially) they resolved my problem with the Hypervolt charger in a pleasant and expedited way. I was pleasantly surprised and grateful for the service and support.

Customer Service

I had a problem. They called me the next day and solve the problem to my liking.

Ordered a device from Amazon, and it was supposed to be signature required!! It says delivered, but nothing! Amazon refuses to help me and last time I messaged Hyperice on January 12th at 12:35 pm about a different question, they have yet to respond!! Love being out $130!!
Edited: neighbor had the package because it was misdelivered!! I sent William copies from my surveillance cameras after he was EXTREMELY rude and accused me of lying!! Returning it because it’s a horrible business!!

The Hyperice team responded to my inquiry in less than 12 hours with a resolution to my issue. Their customer service is exceptional as is the product.

I reached out to them about a military discount and they got back to me within hours!! As soon as I received the discount I completed an order for the Novatec 3.0 boot and hip package! Excellent customer service for sure!!

Fab product, great after service care. Thoroughly recommend them.

Received my brand new Hypervolt 2 Thursday. Followed all the start up directions carefully. Device will not charge (pulsed red for 10 hours on charger), and hence will not operate.

Called Hyperice Friday morning. Call was directed to voicemail. LM. No return call.

Emailed Support twice. No response.

Called again Monday morning. Call was once again directed to voicemail. Once again, no return call.

Placed request to return device and verify order number, as Hyperice says you must have the correct order number to generate a return. No response at all.

Needless to say I am not a very happy customer.

Love the product, but customer service has been horrible. The battery pack for our Legs product died after 8 months. While still within the 12 month warranty period, have had a difficult time getting them to replace it for us. Have exchanged several e-mails with customer service and provided all information they requested, but still can't get a final response with a commitment to replace. Very frustrating experience.

We were fairly early adopters for the NormaTec unit, and have faithfully used it for over 3 years. My husband is a Medical Doctor, and saw benefits clinically in the utilization of this device, even beyond sports medicine treatments.

Our family are three are active, and the NormaTec is fantastic after a tough workout. Our unit stopped working about two weeks ago, and we contacted customer support, not expecting much due to the age of our product.

They pleasantly surprised us, and provided prompt, efficient, and excellent customer care. I would like to recognize Alejandra for her dedication in assisting us with the resolution of our problem. I am positive that we will replace our NormaTec when the time comes, as Hyperice has demonstrated wonderful customer support.

With much gratitude!

Danielle