Hyperice Recensioni 587

These are expensive but they do work. The wireless feature is great and they are very adjustable and personalizable for the amount of pressure you desire. Worth it even if not an athlete. I have MS and have spasticity in my legs and the pressure relieves the spasticity. Excellent for circulation if you do not have blood clots, as a PT, PhD do not use if you have a history of lower like blood clots!

Thr customer service was fast, flexible, and courteous. Got the needed replacement quickly.

DO NOT BUY FROM ORIGINAL RETAILER (Hyperice)

Customer service is Awful!!!!! They do not respond to emails and fail to provide tracking number. They cannot be contacted. AWFUL

I highly recommend HyperIce for the quality of products and support they provide. I had a HyperIce Knee Unit that i use to ice myself down after competition. The bag started leaking and it turned out to have a puncture in the bag. I reached out to their support and was promptly assisted. Breanna was pleasant to deal with and provided a replacement bag right away.

One - the product is incredible. My entire family uses it pre and post-workout. We had tried other less expensive products and they just didn't make a difference. This product was well worth the investment. Two - their customer service is incredible. The Hyperice team stands by their product and are extremely responsive.

casi mes solicitando mi factura de compra de unas botas Normatec Elite, increíble que desde su página web no se pueda descargar la factura, ni la envíen en el momento de la compra ni te la envíen cuando la solicitas. El producto de momento es bueno pero la atención al cliente es horrorosa, mensajes automáticos y soluciones ninguna. No volveré a comprar nada.

Great product, poor customer service. I ordered the Hip attachment from Hyperice the same day I ordered the Normatech 3 legs from a third party seller (18th Oct). The Normatech 3 legs turned up on 21st Oct from the third party supplier. I chased Hyperice for an update via Webchat (which only seem to be staffed in the US) multiple times and finally on 28th Oct was told they where out of stock (That's 10 days since order) and either had to wait (no league time given) or get a refund. I asked for refund 2 days ago (lets see how long thats takes) and ordered the Hip attachment from another third party supplier and received next day. Hyperice, keep up the product development buy leave fulfilment to someone else .

I am writing to report a disappointing experience I’ve had with Hyperice regarding an order I placed on October 14, 2024, for their lower body system. According to their website, my order was supposed to be processed and shipped by October 18, 2024. However, I have encountered several issues since placing the order.

On October 17 and 18, I contacted Hyperice to inquire about the lack of tracking information. During these calls, I was informed that their warehouse had not fulfilled my order yet, and I was assured it would be shipped that day due to their acknowledged delay. However, as of October 21, I still had not received a tracking number, despite being told one would be provided by the end of the day on October 18.

I attempted to follow up via email with no response, and the promised call from a supervisor never occurred. When I called again, I was informed that one package had shipped and was scheduled for delivery on October 25, but the second package remained in the warehouse (as of today, 10/25/24). When I requested to escalate the issue, I was told that management typically does not make outbound calls. After a lengthy discussion with the representative, I was left feeling that my concerns were not being taken seriously.

Overall, Hyperice has shown a lack of accountability, failing to meet their shipping commitments or provide effective customer service. I feel that they are not prioritizing customer satisfaction and are unable to resolve issues efficiently.

This is a review regarding poor production quality regarding this company's NormaTec compression boots.
Have had several experiences with these boots. The spa of my gym in Chicago offers them 15 minute sessions at a price. Did maybe 20-30 sessions after intense 2 hour workouts. I was in heaven as the burning dissolved. My legs were joyful!
So I splurged.
Bought a pair from a major retailer for $799. In the first usage, the compression was weak. Really weak. I have enough experience with this product at the gym, so tried attaching and re-attaching the tubes. Same lame result. Then the "Air Leak" signal illuminated on the unit. 'Nuf said.
With days left on the retailer warranty, I returned the faulty NormaTec boots for a full refund. For $800+, one deserves outstanding quality. That is Normatec lacks. Further, this company's failure to to respond to reviews here reinforces their lack of regard for their customers once the sale has been made.

Ich habe vor kurzem ein Produkt von Hyperice bestellt, das schon bei der Lieferung nicht funktionierte. Obwohl ich das Problem sofort gemeldet habe, war der Kundenservice sehr langsam und unkooperativ. Anstatt eine schnelle Lösung anzubieten, wurde ich mit zusätzlichen Anforderungen wie dem Einsenden eines Beweisvideos, der Seriennummer und anderen unnötigen Schritten belastet – alles für ein Produkt, das von Anfang an defekt war.

Es scheint, als hätte der Kundenservice meine E-Mails nicht einmal richtig gelesen, da ich bereits alle notwendigen Informationen bereitgestellt hatte. Auch auf meine wiederholten Nachfragen, das Problem unkompliziert zu lösen, wurde nicht eingegangen.

Ich hoffe, Hyperice überdenkt seinen Ansatz zum Kundenservice, denn so verliert man Kunden.

I got this for my daughter and it worked great for a month. After the return window closed, the main unit stopped working. After only a month I had to return it for a warranty repair. Maybe I was unlucky but I’m not happy with their QC. It’s been 2 weeks and I’m still waiting for the device to be repaired and returned. I can’t recommend this product.

When my order arrived, I had apparently ordered the wrong size and needed to get the legs exchanged for Short. Breanna with customer experience made this experience a breeze. I received my short size today, in a very timely manner. Thank you Breanna!

I had an issue with the Viper 3 I purchased a few months earlier. Breanna helped me out so much. After some preliminary troubleshooting, she understood my issue and made every reasonable effort to support me and uphold HyperIce’s warranty. Sometimes, problems just happen. In this case, I felt taken care of and a replacement unit was sent without delay. That's the kind of interaction that every one would want to have when issues arise. And it's a company that I can whole-heartedly endorse.

I purchased my Normatec during covid in 2020.
The product lives upto their proposition and works wonders for my recovery and sleep.
But the most amazing thing I want to share is the post sale service from Hyperice. I have twice needed to contact them to resolve issues and they have been amazing . Their service is totally focused on customer needs . It’s prompt , professional and problem solving . I would not hesitate to anyone not sure to purchase Hyperice ( Normatek ). This is a unique differentiator.

Absolutely professional personnel and behavior.
They sent me clear directions.
They replied immediately.
They solved my problem very fast.
Great team!

Appalling communication. I have now sent 4 emails requesting a refund for an item purchased in error. This is effectively stealing, very very disappointed.

"At Hyperice we stand behind all of our products and always love helping customers like you" These are words from Alex, a dedicated hypercare specialist, and I have to say they are absolutely true. 5 stars for a wonderful costumer service from hyperice. Congrats Alex and all the hyperice team!

Had an issue with my order, delivery update states it’s returning to sender - have had to create multiple contact tickets to get a response and now have not heard back when I have opted for a refund instead of a replacement as this was a gift, which subsequently is no longer needed. Be wary, if there’s any delivery issues they’ll be wary to fulfill your desired resolution. Order 1716857738545

Excellent company and employees, especially the costumer care specialist Alex Moscalu.
I had a problem with my normatec and they solved it immediately.
Highly efficient and helpful. I recommend it!

I recently bought a Hyperice product which although it charges doesnt turn on making it useless. To try and return it or contact customer service has proved impossible and there is no one to contact except message Bots.

If you like these products buy through a dealer/shop who has customer service although I would avoid all together as there is no quality control at all.