Housesigns Recensioni 

Excellent quality and workmanship delivered in the product from housesigns Wales
Many thanks
K.Dennison

This Company produces a good product but has zero idea about customer service. The phone always goes to voicemail which is ignored, their Live Chat service is always offline, and they never respond to the website contact form. I have also sent emails to their PayPal email address and sales email address, all with zero response. The only way to trigger a response is to start a Paypal Dispute Resolution.

This is the third order I have placed with this Company so I must be stupid having had similar experiences in the past. They may respond to this review talking about bouncing emails to my address, well I have provided an alternative address via email, voicemail, webforms and live chat forms so they can't say that I haven't tried.

In response to your reply below, your email addresses are in my whitelist for anti spam so should be approved. Furthermore, the alternative email address is with Google mail so unlikely to be a server issue. I always check my spam folders in all email addresses. Don’t you think it suspicious that your email doesn’t get through to many customers? Perhaps your smtp server is blacklisted from having been hacked for spam usage. It’s not unheard of.

If you get no response from an email, or emails bounce, why don’t you call me, I have given you my phone number often enough on web forms, live chat forms and voicemail. You just don’t try hard enough to find a solution.

Please refund me and I will buy elsewhere. You need to take a look at your Company ethos and ask yourself if you really do try hard enough. Judging by the number or similar trust pilot reviews, this is a common occurrence.

Not even worth one star!
Beware of this company...product never delivered in time frame advertised, cannot contact them by phone, emails rarely answered and when they do answer they give you false information to silence you temporarily.
After more than three weeks, no tracking number (as promised many times on their emails) and no sign, demanded a refund. Their continuous excuse was ‘busy time!’. Very suspicious that the company are even operating legally. Received a refund and was told the sign was already shipped (despite no tracking number still being given) and that we could keep the sign. What a surprise, no ‘complimentary’ sign has ever turned up.
Lies, lies, lies...do not use this company unless you want to be ripped off! Unlawful.
This company has now complained twice to Trustpilot about the ‘misleading language’ we have used in our review. They are trying to get our review and hence opinion taken down and erased to protect their business, despite other reviews echoing our experience and opinion. Be very aware of ordering from this company.

Awful customer service, Not able to phone to chase up, emails not answered and there website is misleading as we did not get our sign in the timeframe they said, in fact we are still waiting so today cancelled . Am just wondering if it takes as long to get a refund. I have warned them under the Consumer Protection Act 1978 , so let see!!!

I don't normally leave bad reviews, but this time is an exception.

Needed a house sign quickly as ours had been damaged whilst painters removed it.

Saw next day dispatch on this website if ordered before 3pm
So went ahead.

After 48 hours tried to ring, no one answers. Kept trying, no one ever answers.

Emailed, and was told it would be dispatched.

No sign next day

Or the next
Emailed multiple times, same response, but no sign.

Sent a quite ratty email and was told someone would ring me.
I was t bothered about speaking to anyone, just wanted my sign.

A very very arrogant aggressive person called, he had no interest in being nice, or indeed listening to me. Just angrily and aggressively kept stating that the sign had been dispatched when it was supposed to have been.
He also said he would track it and as soon as it was delivered he would phone me to make sure all was OK.

He didn't!
And guess what, the stamp showed it had only been collected and dispatched that day.

The sign is OK, not brilliant, the s appears to have been engraved in 2 cuts and doesn't quite meet in the middle properly, also the o doesn't
Meet properly at the end of the cut so has an extra bit on it.

So my main complaint is that the sign was not dispatched when it should have been. The customer service is poor,

They are not the cheapest either, and beware the prices advertised exclude vat.

Its a shame, if they had stated it would be 7 days dispatch I wouldn't have been upset, but then again I probably wouldn't have ordered from them either.

This company has "Next Day Dispatch" bannered on their website.
The reality of my order was a 48 day saga from paying in full (!) to receiving my items. No email assurances from the company were ever honoured - bar the ultimate note re delivery.
The work is competent but the service is very far from desirable.
So BEWARE.

Excellent fast service and a very good looking sign. Thoroughly recommend this company.

I could not be more pleased with my house sign. It arrived very quickly and was even better than I expected. The online proof tool works brilliantly.
A lovely company to deal with and I would recommend them totally.

Great Customer Service and Quality Product.
Housesigns Wales.
I contacted this company to place an order having been let down by another company called Quality Slates.

Housesigns Wales were first class, they assisted with the design and did everything they said they would do in the time they said they were going to do it, within a couple of days I received my house sign which was more than I expected. A high quality product, backed with excellent customer service.

I will be placing another order very soon

Thank you Housesigns Wales. Mr Higgins

Whilst the product is good the service is really disappointing. My original sign was damaged and needed different fittings so had to go back. In fairness to Slatesign there was no quibble about this. However, It took 8 weeks to get a replacement and during this time I had to do all the chasing. The instant I took it out of the box one of the fixings broke off. I have fixed this myself and I just can't face sending it back again. The website says next day service so how it can take 8 weeks to get a replacement is beyond me. Come on Slatesign - a two week turnaround would have got you a good review...8 weeks ....what can you expect.