Harrowvale Recensioni 

The ski suit surpassed my expectations!!!!!!

Ordered 2 ski suits, later received email saying one was out of stock would I like another ski suit instead. Declined and asked for a refund. Ski suit took about 5 weeks to be delivered and when it arrived it was poor quality and looked nothing like what was advertised.
I am now in email battle with the lovely “Emma” who says is chasing my refund. It is now 4 weeks.
Thankfully I paid by credit card so will be contacting my bank to get the money back.
Absolute scam company -avoid at all costs!

Really poor quality item. Charged 49.99 in a sale but worth no more than a pound at most. Fabric of bodice and skirt of dress do not match. The item is meant to be a maxi dress but would only be long on a person under 5 foot. No invoice notice in the parcel, no returns information. Very slow shipping. I got an email from the site that processed their payments asking if the item even arrived. This suggests their business partners have realised they are scamming people.

This is a scam site. Harrow Vale/ Harrow and Vale or whichever they decide to name themselves on the useless emails they send you when you complain about an item. Ordered what was advertised as a high end, quality T-shirt. What arrived was similar to Temu, absolutely nothing like the item advertised. It was bunched up into tiny clear plastic bag, no labels on it, incorrect material, colour and size. Don’t waste your money as you will not get a refund! They offered me 40% refund, weeks later still back and forward with emails to the ‘lovely’ Emma who’s false promises have led to me writing this review. Steer well clear unless you like cheap, incorrect items from China def not UK/USA

Delivery took 20 DAYS and the item was clearly dropshipped despite being presented as a UK brand. The jacket was advertised as a wool blend but what arrived feels like cheap polyester and doesn’t even have a composition label.

Misleading, terrible quality and absolutely not worth the money.

Avoid at all costs! You will spend more time trying to recall a payment with your bank for very poor quality clothing - that’s if you even get the items that you were expecting!
Long shipping times - products are sent from China. If you’re not happy then be prepared to have an email battle to get them returned without bearing further costs (International shipping return not pre-paid).
Ended up reporting to my bank to get the money refunded and they were well aware of scams like this. Be warned!

Terrible experience with this company. I ordered an outfit it took ages to come and then they sent me the wrong colour and very poor quality
Nothing like the photos. They then kept putting me off when I was emailing about a refund saying they were looking into it and then they started to ignore my emails and not get back to me and have done ever since. It's been a month since getting my item and asking for a refund, I had to go through my bank to get the money back. I definitely would not recommend this company

Scam webpage! I ordered a brown top and trousers co ord . Omg it’s purple and a horrid polyester material. Avoid at all costs as now trying to get a refund

Scam webpage!
I ordered a top for £32.95. It took around two weeks to arrive, scrunched up in a small parcel bag. The quality was similar to tops from Shien or Temu, and since ordering, what seems like the exact same top has appeared on Shien.

The top was ridiculously short and definitely not how it appeared on the webpage picture.

You have to email to request a return address. I was told I had to pay for international return, or I could keep the top and they would give me a partial refund of 15%.

I replied asking for a 50% partial refund. They have refused and given me a return address for China. Quotes imply it will cost me approximately £40 to return the top. Then I may get a refund.

I have emailed to say I will keep the top as I cannot risk paying a further £40 and have the risk that I may not even get refunded the original cost.

I do not recommend this company!

I was in doubt to order after reading the comments but def happy that i did.

Harrow Vale presents itself as a boutique UK/US brand, with prices to match. In reality, my order shipped from Zhejiang Province, China, by the slowest, cheapest route available, and took a long time to arrive. The shirt came balled up in a polypropylene bag inside grey shipping plastic, and the quality was closer to Shein than to anything “boutique.”

The real problem started when I asked to return it for a refund. Instead of return instructions, I got an offer of 15% off “should I wish to keep it.” I said no, I wanted to return it. They offered 25%. I said no again. They offered 50%. At that point I suggested that, since the shirt clearly cost them very little, they give me 75% off and I’d keep it.

That prompted an irritated reply from “management,” who finally gave me a return address, along with a statement that once they received the item they would decide whether I was owed anything at all.

For anyone in the UK: when you buy online, you normally have the right to cancel within 14 days of delivery and get a full refund once the item is returned, under the Consumer Contracts Regulations. A seller can’t decide afterwards whether you “deserve” your money back, and endless discount offers don’t replace that right.

In short: they ignore return requests, try to wear you down with escalating discounts, and only reluctantly provide a return address with no guarantee of a refund. I’m now raising this with my credit card company and Citizens Advice.

If you’re tempted, look closely at where they actually ship from before you buy.

An Edit - the team at HarrowVale are annoyed at my characterisation of them so I will update. I now understand that when I post my return, to China from London, I will then get a refund. If, upon the return, they look at the garment and agree with my points about why I'm returning it, they will reimburse shipping too. IF. Struggling to find shipping under £30 but there may be one option at £8 with DHL. Complicated. Had I known all this, I would have given a solid pass.

I was actually suprised by how good the quality was. The fabric is top notch. The product came on time, no delays, no fuss.

Nice customer service . Loved the free offer once i faced a hiccup

Not sure why an online boutique based in the UK, would be shipping from China. Item arrived and clearly cheap material - (definitely not wool!). Don't waste your money. Similar quality to Shein

Absolute scam . Ordered boots . They do not look like on the pictures advertised at all. False marketing !! DO NOT BUY

Really happy with the coat!! The quality looks also very nice🥰🥰

I'm carefull these days with ordering online but the quality of harrow vale actually surpassed my expectations

Clearly a scam website. Waited 2-3 weeks for delivered. Item sent was not as advertised, was poor quality, paper thin material, poor stitching, no zips, completely different design and colour, no tags or labels inside. £59.95 for a jacket I wouldnt have paid £5 for. Clearly scammed. Do not buy from this company.

Sadly you can't give Zero Stars - estimated delivery 3-5 days. Order arrived after a month and it was the wrong item. Have been asking how to return this and nobody has been in touch apart from to say I can have a discount on my next order....They must be joking!

Good ski suit, bought it for my girl and she's very happy. Had some bad experiences online in the past so decided to share this one!