Wilson Carter Recensioni 

What an awful company. I am kicking myself I fell for their advertising tricks and did not read the reviews first. The dress I received was awful with no shape and the material was so synthetic and cheaply made. It was advertised as originally £140 reduced to £40. I wouldn't even pay a £1 for it. I have requested a return as their site offered an easy return policy but now they're fobbing me off. They have offered another size if I send another £10 for postage and I can keep original dress for free. I refused that and now they're saying I can either have a further dress in a different size for no extra cost or return and have a refund but it will cost me between £30 to £50 in shipping. I am about to report to my bank under the charge back scheme for good not as described. DO NOT ORDER FROM THIS COMPANY

Very poor quality items and seems impossible to return. No returns info on the website - you have to email them but they do not respond.
A really bad experience ….. BEWARE!
I have to accept I’ve been scammed!

Didn’t want to give ANY stars! This company sounded and looked good. Item took ages to arrive and was completely mis-represented in the advert. Appalling, cheap fabric, wrong sizing and devoid of any care or sizing labels. Advert offers return for full refund, but then say one will incur customs charges so refund not a good idea. When I raised a dispute with my card company, they re paid the charge immediately, to avoid a dispute!!

I am ashamed to say that I have been caught out by this company who claim to be London based. I made an order before seeing the reviews. Within minutes I cancelled the order. The company would not respond to emails or through their Facebook page and when I finally got an answer they said it was not possible to cancel, but I could add to the order!
Despite numerous emails this company have refused to cancel my order.
Just a warning to anyone who might think of buying from them - DON"T.
I hope people will report them wherever they can. I wish we had minus stars on this site.

This Company have "London" under their heading so you would assume goods come from London but you would be very wrong. They come from China - take an absolute age to get to you and are not as acceptable as the pictures would suggest. They say returns accepted but you have to request a label and then you get response offering 3 options, 1 return at a cost of $50-60, pick something else for free (you will keep what you were originally sent) or take 15% off price and still keep what you were sent. Had I known the items were coming from China I would not have ordered since I am aware of the total hassle getting the items and then attempting to return them because the quality/fit is so poor. I would tell everyone to steer clear of this site - sheep in wolves clothing.

Shame there isn’t a zero. Like everyone else wish I had read the reviews! Same things on this website as SHEIN but at quadruple the price. SHEIN are great at the price but this company are scammers. Ordered a jacket took 2 weeks to come even though they advertise quick delivery. Easy returns - NO they want $50 to return. Offered me 20% of my next order NO then they offered to choose an item for the same amount. Left me no option! Don’t go through the ordering process they say just send an email, no reply! Why dosent that surprise me. Please avoid this company at all costs. They should be closed down

I’ve order a pair of shoes that did not fit and wanted to return them. Despite the ‘Easy Returns’ policy stated, I was first informed I could only get another replacement pair
If I sent another £10. When I pushed further saying I wanted to return them, I was told of £40-50 courier charge needed to send them back. Not exactly ‘Easy’ to return or receive a refund.

Dreadful company. Definitely not located in London. I received the wrong size of item, the quality was not good either. When I emailed for a refund they wanted 10 different photographs. I was then offered a replacement or a return with a fee of "$30-$50".
Do not use this company. Use Temu or Shein if you want poor quality and long delivery times.

This is absolutely a zero star review. I ordered this dress from wilson and carter and few minutes later, I sent a message for cancellation of the order. They sent me a message after 24 hours to say they could not cancel the order and the only option was to exchange it for something else from their shop. I was practically forced to get something i didnt want or keep the order which i also didnt want. Please avoid this company. They are a fraud.

These people are a scam. Will charge you 40-50 dollars for returns. Clothing of bad quality. Claim to be London based - even in emails but are not based in London. DO NOT PURCHASE ANYTHING.

WARNING Wilson & Carter are a Big scam and con!!!
They make out they’re a London based company but the fact is everything is from China - hence the long delivery time and poor quality fabric, a silky shiny material and everything is ill fitting . The clothing is nothing like they depict in the photos.
Returns are impossible.
I wish I’d checked the company before stupidly placing two separate orders, spending over £200. They offered 15% refund if I keep my items saying the cost of returning items is high! But now they just ignore my emails. It’s very stressful and upsetting and I am going to just have to write off seeing any refund. Please don’t fall into the trap I have - Wilson & Carter are very clever to make you think they offer UK quality clothing, but unfortunately it’s quite the reverse. The false claim that returns are easy is a lie!!!

The jacket i bought looked nothing like the one in the photo, that i ordered. It also took a long time to arrive. When I asked for at refund for the £50 jacket, I was told that I'd have to pay return postage which would be £30 to £40 or i could get 10% refund or 100%store credit. I asked for store credit repeatedly but never got it. My emails were ignored. Never buy from this place it's cheap tat rubbish with zero aftercare.

The item I ordered is on TEMU ,at 1/4 of the price ....explains the long delivery times .....yet to receive the sandals, suggested a compromise on the refund ...radio silence . Recommend avoidance !!!!!

Same as everybody else. Wish I had read the reviews first. Pair of sandals delivered today and looked okay until you try to put them on. Velcro straps impossible to reach to attach where they should go. Still waiting for dress that was ordered before the shoes with not much hope that it will be wearable.

I want to share my experience as a warning to other customers who may be considering purchasing from this company.

I recently ordered two pairs of shorts advertised as high‑quality items with a substantial discount. What I received was completely different from what was shown online: the colours were wrong, the fabric was incorrect, and neither item had any manufacturer labels or tags. The quality was far below what the website claimed, and certainly nowhere near the “original price” they advertised.

The most concerning issue, however, is the return process. The company promotes a “full refund if you’re not completely happy,” but what they do not disclose upfront is that returns must be shipped internationally at the customer’s expense — typically $30–$50 USD per item. This makes their refund policy practically unusable and places customers at a significant disadvantage.

Instead of honouring their stated policy, the company repeatedly pushed partial refunds, cashback offers, and store credit, while discouraging a legitimate return. Only after multiple attempts did they offer a resolution that did not require me to pay international shipping fees.

Based on my experience, I strongly advise other consumers to exercise caution when dealing with this business. Product descriptions, pricing claims, and return policies are not clearly or honestly represented, and the process for resolving issues is far more difficult than their website suggests.

I hope this helps others make an informed decision before purchasing.

If there was a minus star, I would give it; they don’t deserve one star.

Do not order from this company. Quality is poor, delivery is slow, garment I ordered didn’t drape/look like on the website. And the refund policy - if you could call it that - is ridiculous. You can either pay $40-$50 to courier the items back to China (which is basically the same price as the garment again); or they offer a 15% refund ie a whole £6.70 on a £44 dress thus ‘saving you the hassle’ of returning the item. What is even more ridiculous is that they offer to send you a replacement dress without having to return the original??

This is a scandal and they should not be trading.

I bought a dress to wear for a friend wedding, I started planning early so had plenty of time. Delivery took 2 weeks and 3 day when the dress arrived cheap quality fabric, thread loose all over, smelling and do not fit. I emailed and they refused return and said I will have to return to original country which is China. This company is a scam do not buy from them they are not better than Temu or shine.

Ordered pair of shorts men’s large 34inch waist picture and description looked promising. Delivery not particularly quick but loads of emails saying in transit. Item received and the product in the packs only resemblance to what I thought was ordering is the colour, thin and probably has a waist of 28 inches so wrong size as well. No worries the site states simple and easy return except no return details on the site other than send them an email and they will get back to you in 24 hours. 4 days later still waiting for an email response but still receiving their email marketing. Don’t waste your time or money people dealing with this company is an absolute waste of both. I’ll probably give them to a charity shop might do a child a good deal before they fall apart

The "guaranteed 30 day refund" is untrue. The clothes I received were too big so I asked to return for a refund which is "simple and stress free" according to the website - it is anything but! The website suggests they are London based but a refund involved international shipping so that is clearly untrue. I was eventually offered 40% refund and keep clothes that don't fit! Avoid this company like the plague!

I wish I had read the reviews first. I ordered what looked like a stunning dress for my daughter's wedding. It's awful, cheap material, badly finished. I'm now desperately trying to find something that doesn't look like it was put together with old net curtains. The photos and the quality do not match up.