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8 recensioni
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Do not buy from this company. It took them 7 weeks to let me know my purchase was out of stock and when I asked for a refund it took 4 emails for them to stop offering me something else from their website. It is now 6 weeks since I requested the refund and nothing yet. I email weekly and they’re very sorry and hope to sort it asap. They are absolutely terrible.
This on line store is a sham
DO NOT ORDER
I bought a dress which was of poor quality, cheap nasty fabric
I didn’t even try it on
Iam still trying to get the refund after 30 emails
They said to return to china at my own cost to get full refund !
I refused and accepted %40 refund but it’s been months now of emails being fobbed off
I am still perusing it.
DO NOT BUY ANYTHING
SCAM, this is a complete scam. The products are advertised as linen blend and arrive as nylons and polyester, you can not get refund, have to send back to China at a cost of £30. Products are awful, service awful. DO NOT FALL FOR IT
Do not touch this company. The quality of the dress was cheap and smelled of chemicals. I requested a refund and was offered alternatives such as a credit with no need to return the item. I should have smelled a rat. I was required to send the item to China not the UK as they advertised. It cost over £30 and it is stuck in Chinese customs where it is very likely to stay. I will be forced eventually to get a refund of fee from Royal Mail but I doubt I will be compensated for the £180 dress. This is Roselyn’s way of wriggling out of a refund. They should not be allowed to trade in the UK. Will be complaining to the retail ombudsman.
I would give them no stars if I could. Bought 2 dresses at £89.99 each and honestly I wouldn’t dust my furniture with them. Very cheap, horrible material and absolutely nothing like what was advertised. When I requested a refund they told me I needed to send them to China at my own cost which is a completely different message to their refund policy that is advertised online. Do not buy anything from them! I have put a claim in with my credit card as I literally have not received what I paid for. Keep well clear!
I bought a trench coat for my sister as a gift for her birthday, she received her gift within a few days. She's happy with quality and size, color everything. All is good. Shout out to Roselyn :)
False advertising - goods look nothing like what is advertised. Delivery took > 4 weeks. False refund policy - cannot return to UK address must post back to China. Refuse to refund - only offer store credit and as they cannot be trusted there is no point ordering something else. I basically lost all my money. Disgraceful. Avoid at all costs!
False advertising, false refund policy. I do not recommend this company. I bought a dress online that arrived with loose stitching, poor quality fabric and half a slip - so not as described in the pictures. Their website shows a London address to return items for a refund but asks to contact them first. I did this and they told me I can get a 10% refund for it or take store credit without returning the dress. When I pushed the matter 3 times, they offered an address in China that I could send the dress back to. The postage would cost almost as much as the dress. They refuse to follow their own refund policy and have now stopped contact.
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