We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
Sent a luxury cream tea hamper to our parents . They were thrilled with it , they loved all the scones and cake , and are still eating it now. Only problem was Evri who made a complete mess of deliver... Leggi di più
L'azienda ha risposto
Excellent product, but only let down by late delivery caused by the courier. Will definitely use again.
L'azienda ha risposto
Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Informazioni di contatto
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Regno Unito
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Eccellente
2275 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My order was placed at the beginning of…
My order was placed at the beginning of November for a specific date for Xmas. It was sent to Evri, who said it needed a specialist delivery service due to the weight! Having complained to Hampers.com they have now said the delivery was refused...interesting as I was at the delivery address...so don't know where it was refused. Not had any issues before but this was not helpful as it was an Xmas present for my future in-laws.
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear SJD,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Steer clear of this business
I ordered a Christmas hamper, online from Australia, for my aunty and uncle, to arrive before Christmas.
I was told, via email on Christmas Eve, that my hamper wouldn't arrive by Christmas but all was ok, because the next business day, my hamper would be delivered (28th December)
I wrote to them saying it was for Christmas but received no response. I've now written 6 emails in total, asking for a refund, no response.
I've delayed delivery via the couriers details, buying time to cancel. But, the hampers.com people won't respond.
This company is a fraud. They sell you a promise then fail to deliver. They clearly don't like bad news, nor do they take ownership for their poor service.
Don't use hampers.com they have the worst customer service, lack any ethical or moral regard, and are, at best, a rip-off.
24 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Steve,
We’re truly sorry to read this and completely understand how upsetting and frustrating this experience must have been, especially as you ordered from abroad with the intention of sending a Christmas gift to family. Being notified so late, feeling unheard, and then not receiving timely responses is understandably distressing, and we’re very sorry for the impact this had.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the disappointment you experienced, we hope it shows that we take this seriously and want to acknowledge how let down you felt.
Please accept our sincere apologies for the experience you had. We genuinely regret falling short on this occasion and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
The hamper was delivered 3 days after…
The hamper was delivered 3 days after it was booked to be delivered. I had requested delivery on the 24th December in time for Christmas. The hamper was delivered on the 27th with no communication about delays or issues.
27 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Clare,
We’re very sorry for the experience you had and completely understand how disappointing this must have been, especially when the timing was so important. A delay without clear communication is frustrating, and we’re truly sorry for the upset this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this can’t change what happened, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Hamper
Excellent product and swift delivery and my father is over the moon and is happy with the beers and snacks to go with each beer.
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Rachel,
Thank you for your lovely feedback. We’re really pleased to hear your father was over the moon and enjoyed the beers and snacks. It’s great to know the delivery was swift and the hamper was such a success.
Kindest regards,
Team Hampers.com
first time customer and won’t be the…
first time customer and won’t be the last ! lovely hamper sent to a friend she was delighted 😀 Thank you
24 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Greta,
Thank you for your lovely feedback. We’re so pleased to hear this was your first experience with us and that it won’t be the last. It’s great to know your friend was delighted with the hamper.
Kindest regards,
Team Hampers.com
Still no hamper!
The hamper was due for delivery on the 23rd. It didn’t turn up, and still hasn’t (it was a gift for my elderly mum). I had no proactive contact to advise that it would be delayed, and when I could expect it. I have chased twice, and I still have no idea where it is and when it is likely to be received. So if anyone can help, that would be much appreciated.
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Andy,
We’re very sorry to read this and completely understand how upsetting and worrying this situation must have been, especially as the hamper was intended as a gift for your elderly mum. Being left without updates and having to chase for information is incredibly frustrating, and we’re truly sorry for the distress this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the worry and inconvenience you experienced, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Lack of reliability and delivery problems
I ordered a hamper and it hasn't been delivered yet, it's been 4 days since I ordered it and it was suposed to be delivered 3 days ago. I get it's christmas time but at this point I don't even know wether it's gonna be delivered or not, you guys really need to work on that.
28 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Adrian,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Arrived after Christmas
I’m sure the hamper contents will be wonderful. It’s just a shame that it wasn’t delivered in time for Christmas!
Ordered with a delivery date of the 22nd and not delivered until the 27th.
These things happen sometimes but a review for my experience - it was a poor service unfortunately,
27 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Kirsty,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Good customer service
Despite the hamper not arriving on the planned date, the team ensured it was delivered on the next working day, and a partial refund was given as compensation for late delivery.
28 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Kurt,
We’re very sorry for the experience you had and completely understand how upsetting this situation must have been. When timing is important, especially for a special occasion, any delay can be incredibly disappointing, and we’re truly sorry for the impact this had.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this cannot change what happened, we hope it shows that we take this seriously and want to acknowledge the inconvenience caused.
Please accept our sincere apologies for letting you down on this occasion. We truly hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Really easy to order good at keeping…
Really easy to order good at keeping you informed about your delivery and my Granddaughter was very pleased with my purchase
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Ann,
Thank you for your lovely feedback. We’re really pleased to hear you found the ordering process easy, felt well informed about the delivery, and that your granddaughter was very pleased with the gift. That’s wonderful to hear.
Kindest regards,
Team Hampers.com
Great hamper, poor delivery service.
I ordered the hamper to be delivered on Christmas Eve and it didn’t arrive until the 27th.
I received an email apologising but given it was supposed to be a Christmas present, this was very disappointing.
The hamper itself was excellent though.
22 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear David,
Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with the hamper itself, but we’re genuinely sorry for the delivery delay and the disappointment this caused. Receiving a Christmas gift after the occasion has passed understandably takes away from the experience, and we fully appreciate how frustrating that must have been.
Please accept our sincere apologies for the delay and for letting you down on the delivery side. This is not the experience we want for our customers, especially at such an important time of year. We truly hope you will give us another chance in the future.
Kindest regards,
Team Hampers.com
True to their words
True to their words. They delivered on time and were very helpful and speed with their replies to my emails.
24 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Katrina,
Thank you for your kind feedback. We’re really pleased to hear everything was delivered on time and that you found our team helpful and quick to respond. We truly appreciate you taking the time to share your experience.
Kindest regards,
Team Hampers.com
Good value and fast delivery
Our order placed in Australia reached our family in UK even sooner that the estimated standard delivery date which was great, and they were delighted!
19 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear James,
Thank you for your lovely feedback. We’re really pleased to hear your order reached your family in the UK even sooner than expected and that they were delighted with it. It’s great to know the value and delivery speed met your expectations, especially for an overseas order.
Kindest regards,
Team Hampers.com
Never again!
I purchased a hamper for my mum for Christmas as I live abroad and she’s alone. It never got delivered!!! I wrote to them and they never replied!! My hamper still hasn’t arrived!! I will NEVER order from them again.
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Haulwen,
We’re truly sorry to read this and completely understand how upsetting and distressing this must have been, especially as the hamper was intended for your mum at Christmas while you’re living abroad. Not having a gift arrive at such an important time, and feeling left without a response, is understandably very disappointing.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this cannot undo the frustration and upset you experienced, we hope it goes some way toward acknowledging the impact this had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely regret your experience and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Late delivery for a Christmas gift.
I ordered online for Christmas delivery however they did not manage to deliver my parcel on time. I was told no one was home but that was not true as my mother hadn’t left the house all day. Very disappointing as I’d paid for Christmas delivery and it still hasn’t been delivered!
28 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Sacha,
We’re very sorry to read this and completely understand how disappointing and upsetting this must have been, especially as the order was intended as a Christmas gift and you paid specifically for Christmas delivery. Being told no one was home when that wasn’t the case only adds to the frustration, and we’re truly sorry for the worry and inconvenience this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the disappointment at the time, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We truly hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
We made a mistake on the order
We made a mistake on the order and when we called about it the customer service representative took care of the problem right away. The gift got to our sister right on time. We will use this site again. The gift was to go to England so it was hard to find a site that will deliver overseas.
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Vonda,
Thank you for sharing your experience. We’re really pleased to hear our customer service team was able to resolve the issue on your order quickly and that the gift arrived with your sister right on time. It’s also great to know you found us helpful for overseas delivery to England.
We truly appreciate your kind words and look forward to helping you again in the future.
Kindest regards,
Team Hampers.com
Christmas gift hamper was a success
The hamper was a gift and it was well received. The comment was that the items were of a good standard.
22 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Mrs Says,
Thank you for your lovely feedback. We’re really pleased to hear the hamper was well received and that the items were felt to be of a good standard. It’s great to know it made a successful Christmas gift.
Kindest regards,
Team Hampers.com
I would not use this service
I would not use this service, I ordered this hamper weeks in advance for delivery on 24th December. I received an email on 22nd to say it had been packaged but the hamper still has not arrived and I have not had any further email even after I requested an update.
27 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Debbie,
We’re very sorry to read this and completely understand how disappointing and frustrating this experience must have been. When you order well in advance and are then left without updates, it understandably causes concern and upset, and we’re truly sorry for the lack of communication you experienced.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this can’t change what happened, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
I’d arranged a hamper for my mother to…
I’d arranged a hamper for my mother to be delivered on 23rd December unfortunately the hamper did not arrive. After speaking with customer services they had idea on the location of the Hamper and no further correspondence! Shocking! Hamper did finally arrive a few days later.
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Rob,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Quality hamper DPD delivery shockingly…
Quality hamper DPD delivery shockingly bad - DPD customer services where rude and un helpful
23 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Lee,
Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with the quality of the hamper, but we’re very sorry to read about your experience with the delivery and the way you were treated by the courier’s customer service.
That is understandably frustrating and not the experience we want associated with our gifts. Please accept our sincere apologies for the inconvenience and upset this caused. Your comments are appreciated and help us review the service provided by our delivery partners.
Kindest regards,
Team Hampers.com
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