Ginge Tours Ltd / Mendip Travel Recensioni 

223
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Terrific time at Lake Maggiore, great hotel and beautiful scenery. Struggled with the food a little as the menu didn't change for the 10 day trip but the staff were so good they allowed us to ch... Leggi di più

Valutata 5 stelle su 5

The only agent we will use! The service that Geoff and Jo provide is second to none, they without fail find the perfect hotels / flights / locations to make the most of your time and holiday. The... Leggi di più

Valutata 5 stelle su 5

Geoff made the whole process painless. He got us the best price and all the follow up communications were excellent. We have used Geoff several times for different types of holidays - a cruise, short... Leggi di più

Valutata 5 stelle su 5

THANK YOU both for booking our holiday, it was so good we both enjoyed the break. We could refer to your itinerary that you created for us and you produced all the paperwork that was needed. The boo... Leggi di più

Dettagli dell'azienda

  1. Agenzia viaggi

Scritti dall'azienda

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

223 recensioni

5 stelle
4 stelle
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4,9

Tutte le recensioni

(223)

58 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Geoff at Gingetours was perfect for us

Geoff at Gingetours was perfect for us. He arranged our trip to Rome, flights, hotel, fast track at security, private transfer to our hotel. He was on the end of the phone at any time to answer any queries we had. His recommendations for the hotel and tours was spot on. We've already booked our next trip with him.

16 ottobre 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks for the wonderful review Susan. I am really pleased you enjoyed Rome and thanks for the great review on the hotel as well. Best wishes Geoff

Valutata 5 stelle su 5

Land of the rising sun tour

Ginge tours helped us to find our perfect holiday/ guided tour of Japan.
We really didn’t have a clue where to start so Geoff narrowed it down to a few trips for us to choose from after asking us some questions. Our guided tour was booked with Travelsphere and we couldn’t fault it. Will definitely be using Ginge tours & Travelsphere again 😎

8 ottobre 2023
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Valutata 5 stelle su 5

Individual needs absolutely met!

I needed a very specific location that main tour operators didn’t cover. Ginge Tours found the perfect flights, hotel and transfers. It all went like a dream which eased my anxiety of travelling alone. Excellent and personal service that I will be using frequently m now on. Thank you

12 ottobre 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Maria. I am delighted I was able to get you to the wedding! I am so pleased to have already got your next booking! Best wishes Geoff

Valutata 5 stelle su 5

Rugby World Cup Booking

Geoff booked our hotel in Lille a year ago for the Rugby World Cup in France .
It was an amazing hotel and the room was fab , being in mind that 50k people descended on Lille and the availability was tricky ! A reasonable price too 🥳 defo recommend booking through Geoff !! Fab service …

7 ottobre 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Marie, it is always difficult when it comes to the big events to secure rooms but often my suppliers have access to rooms not necessarily visible on the public booking sites. Glad I was able to sort you out & it was good. Geoff

Valutata 5 stelle su 5

I would highly recommend Geoff and…

Ginge Tours if you are planning a holiday.
Our experience has been nothing short of perfect. We gave Geoff short notice but everything from airport transfers, hotels and all information and documentation needed was handled and provided with precision which made our travel completely hassle free. It left us with nothing but the time to relax and enjoy our holiday.
So, no more hours on the Internet trying to figure the where and the how's it will be a call to Ginge Tours for all travel from now on!
As my husband said so many times on this holiday...thanks for the WOW Geoff 👌 👏

18 settembre 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Hi Ailish & Keith, I am so pleased you had such a fabulous cruise and thanks for the lovely feedback. Just give me a shout for your next trip and i will do the rest! Best wishes Geoff

Valutata 5 stelle su 5

Jersey

We have just returned from a few days in Jersey booked through Ginge Tours. We appreciated the hassle being taken out of our planning - from priority boarding at the airport, car parking and recommendations about what to do when we were there. We would like to thank Geoff and would recommend his service to all; we are looking forward to booking our next Ginge Tours getaway!

26 agosto 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Audrey and Ian for the lovely feedback. It was a pleasure to provide you with your short break to Jersey and i look forward to helping you with your next travel plans! Thanks Geoff

Valutata 5 stelle su 5

Ginge Tours

Ginge Tours

I contacted Geoff after a recommendation from a friend. Right from the off I was impressed by his knowledge and professionalism. After asking what we were looking for he provided a number of options all of which were competitively priced. Following our booking he remained in regular contact giving updates when required. We had a lovely, problem free well organised holiday. I would not hesitate in recommending his services. Thanks Geoff

5 agosto 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Clive and I am really pleased you found my service a good one. I hope i can assist you again in the future. Best wishes Geoff

Valutata 5 stelle su 5

Just returned from a fantastic holiday…

Just returned from a fantastic holiday in Kenya. Geoff was able to meet our particular needs and create an itinerary that maximised our experience in the time we had. Every detail was thought of, from transfers to hotels and Geoff was readily available for any last minute concerns. I have no hesitation in recommending them and will definitely be booking our next trip with Ginge Tours.

1 agosto 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Hi I am really pleased it all worked out well and you had a great time! I really look forward to assisting you with your next great adventure in the near future! Many thanks Geoff

Valutata 5 stelle su 5

Last minute change - no problem!

Having booked us a holiday to Prague and Berlin, a severe ankle injury forced us to change our plans and look for an alternative with less walking at short notice. We knew where we wanted to go but Geoff was away at a music festival for the weekend - that didnt stop him sitting in the festival field with his laptop and booking it for us though! Many thanks!

24 luglio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Have lap top will travel Daimon! I am just glad i was able to get a signal to be able to connect to the internet! I am really pleased i was able to get something sorted for you after your injury forced a change of plans. Maybe once recovered we can put the original trip in place? Thanks again Geoff

Valutata 5 stelle su 5

Fabulous holiday in Portugal thanks to…

Fabulous holiday in Portugal thanks to Geoff@GingeTours - organised and booked within a couple of emails, great personal service, will definitely use again and recommend to everyone. Thanks Geoff

3 agosto 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Gail, I am really pleased i was able to get you all away for that special trip. I look forward to hopefully helping you again in the future. Best wishes Geoff

Valutata 5 stelle su 5

Geoff is a holiday hero

Geoff is a holiday hero! after my original holiday was cancelled by the operator Geoff had me a new holiday booked and sorted within days!
communication was top notch and couldn't ask for more. explained everything i needed to do that he couldn't do for me (visa etc).
I am a picky traveller and Geoff was understanding and worked with me and my requirements.
definitely will be using him again

14 luglio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Alison, I am really pleased i was able to get something in place for you and you had a fantastic holiday as a result. I look forward to assisting you again in the future. Best wishes Geoff

Valutata 5 stelle su 5

Ibiza all inclusive trip

Awesome job by Geoff, very responsive and quick to sort out any issues and better value than any of the others we looked at. Would definitely use Ginge tours again

22 luglio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Lee. Really glad i could sort you and the family out with a last minute get away. Look forward to hearing from you again in the future. Best wishes Geoff

Valutata 5 stelle su 5

Geoff you are a genius !

Geoff you are a genius !! Despite a late cancellation he worked tirelessly to sort a family of 6 out and got us a great deal .. please use Geoff and Ginge Tours .. superb service 👏👏

24 luglio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Sid. Hopefully a good demonstration of the advantages of booking with a travel consultant. With the disaster in Rhodes I was really pleased I was able to find a suitable alternative for you. Have a great time! Geoff

Valutata 5 stelle su 5

A Paris celebration

Geoff made an excellent job of arranging a short-notice trip to Paris to celebrate our Silver Wedding Anniversary.
My husband is disabled and was still recovering from an eye operation. We wanted to make sure that the arrangements would be suitable and as stress-free as possible.
We liked the fact that Ginge Tours are local and that Geoff was offering a personal service.
Whilst Geoff could not get the dates we wanted at our preferred hotel, he quickly came up with some other options for us to choose from in the same locality.
Geoff also arranged all the rail travel, including booking "Special Mobility Assistance", which we didn't even know existed. This showed that he understood my husbands' disabilities.
Throughout the booking process, Geoff kept us informed of how things were going.
We were very impressed with the attention to detail and the fullness of the information contained on the itinerary.
When we encountered a problem with our hotel room, we called Geoff and he immediately helped to sort things out. We particularly like the fact that Geoff makes himself available 24/7 to help his customers.
Overall, we found Geoff provided a very professional, customer-focussed service. We have no hesitation in thoroughly recommending Ginge Tours and will use them again in the future.

7 luglio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Rosemary & David, Thank you so much for the wonderful review and for allowing me to play a small part in your wonderful celebration. I look forward to assisting you again in the future, Geoff

Valutata 5 stelle su 5

Springsteen in Zurich

I asked Geoff if he could arrange a trip for my wife and I to Zurich, Switzerland so we could attend the Bruce Springsteen Concert taking place there on 13/6/23...... to complicate matters I asked if it was possible for us to fly to Milan spend a few days there and then travel by train to Zurich for a couple of nights before returning to Milan to fly home.
I have to say Geoff did an amazing job sourcing Flights, Train tickets and providing details of suitable Hotels for us to choose . The whole trip went like clockwork and we had a fabulous time we had 4 nights in total in Milan and 2 nights in Zurich encompassing 3 Hotels each of which were excellent
The most impressive thing about 'Ginge Tours' is the personal attention Geoff provides from the 'itinerary package' you receive to the high level of communication from Geoff throughout the process. He is always available to answer any queries and is happy to be on hand should we have experienced any difficulties whilst on the trip...... needless to say we had no issues whatsoever and my wife and I both feel this was down to Geoff's meticulous planning.
I have no issues whatsoever in using Ginge Tours again and have already recommended him to my friends and family

9 giugno 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thank you so much Bryn for your very kind comments. I am really pleased you enjoyed Bruce and I played a part in creating a memorable trip. I am all about personal service and I am pleased this aim came through. Thanks again, Geoff

Valutata 5 stelle su 5

A great personal service

A great personal service from Geoff, made booking our next holiday so straightforward.

Really refreshing to be able to speak and deal with a human being rather than being funnelled towards a website or app.

No hesitation in recommending Ginge Tours to family and friends.

27 maggio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Nat & Jonathan, that's my aim - to give personal service and NEVER cause you to use a website or call centre! Thanks for your booking and have a great holiday. Geoff

Valutata 5 stelle su 5

Great service from Geoff at Ginge tours

Great service from Geoff at Ginge tours
Took care of everything for our holiday at Furteventura
A very good experience

15 maggio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Paul & Paula. Really pleased you enjoyed the holiday and i hope i can assist you again in the future. Best wishes Geoff

Valutata 5 stelle su 5

Personalised travel consultant

I set Geoff and Ginge Tours a travel challenge. I wanted a trip to Berlin, that includes flights and accommodation and most importantly tickets to see Elton John in the Mercedes Benz arena on the 2nd night we were there.
The experience offered and delivered was incredible and beyond mine and anyone's expectations. The flights were at times I wanted. The accommodation couldn't have been better located and Geoff must have worked hard to find it for us. He of course also some excellent seats for the concert.
Outstanding personalised service by Ginge Tours!

15 maggio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Hi Russell, it was my absolute pleasure to sort out this special event for you and I am really pleased the concert lived up to your expectations. I look forward to assisting you again in the future. Kind regards Geoff

Valutata 5 stelle su 5

Geoff provided service from the point…

Geoff provided service from the point of first contact.
His personal service and communication cannot be faulted.
I cannot recommend Gingetours highley enough!
Thanks
Dean

1 maggio 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Thanks Dean, I am really pleased I was able to sort your short break for you and I look forward to hopefully assisting you again in the future. Best wishes Geoff

Valutata 5 stelle su 5

Portugal Golf Trip

Geoff and his team made booking our recent company golf trip so easy and hassle free. Nothing was too much trouble and we had a great 4 days in Portugal. We booked our Hotels, Golf Courses & Car Hire with Ginge tours and everything ran perfectly. It is such a pleasure when you don't have to worry about anything. I will 100% be using Ginge Tours again in the future and have no hesitation in recommending them.

12 aprile 2023
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Risposta di Ginge Tours Ltd / Mendip Travel

Hi Alan, thanks for the great review and it was my pleasure to sort out your golfing trip. Sorry I couldn't help your handicaps! I look forward to assisting you again in the future. Geoff

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