Odie Pet Insurance Recensioni 

ODIE: absolutely horrific and unethical service
I was transferred over from ManyPets, and assured that my dog's preexisting conditions (allergies) would be covered- both from ManyPets AND Odie, before I agreed to be transferred over. It's all in writing. Guess what - my dog's allergy treatments are NOT covered as promised. Also - horrific customer service. Nobody answers chat, nobody answers the phone. Emails take a week or more. I had claims for 6 weeks - still unresolved after weeks of followup. I filed a Wellness claim (for flea treatment). Outstanding as of weeks. I was also told that the minute you file a Wellness claim, you are on the hook for the remainder of the year's premium - even if you try to cancel. So I pulled the claim and cancelled the insurance. Now I'm $300 out for nothing. They will take your money regardless. Stay away. What a scam.

Stay away from this pet insurance!!! I was originally a ManyPets customer, but after Odie took over in early 2025, everything went downhill. Odie has made filing claims a nightmare. They asked me not only for all my dog's medical records, but also for years of invoices and receipts, which are not relevant to verifying medical history. It feels like a tactic to delay or avoid paying out claims. Calling their support number is useless, you only get a recorded message saying they're experiencing high volume calls. No one ever called back. But they kept charging me premiums on time every month while giving zero and reimbursement. There is no transparency, no accountability, and it doesn't feel like anyone there cares about your pet or your claim. They only know how to charge your money. I truly regret staying with Odie. It feels like a scam rather than a service. Save yourself the stress and look elsewhere for real pet insurance.

Repeatedly delaying all claims reimbursements for as long as humanly possible. Denying claims as ineligible for no legitimate reason. Broken claims portal, further delaying submission of claims, which I do not believe is unintentional! I was unable to update payment method on the website. Zero response for weeks at a time from customer service, something that should be considered fraud. I've left multiple voicemails, sent multiple emails, and never receive a single response from their useless chat feature on their poorly managed website. The first and only 2 claims they have paid since Feb. 2025 took 3 months to receive payment on. These were both simple, straightforward wellness claims. I had to supply them with all of my pets medical records, since Odie falsely claimed ManyPets did not provide those when they aquired my policy. Yet another stalling tactic to delay processing of any claims. Clearly, this company is here to take your money and pay out as little as possible or nothing at all. They are quick to deny, immediately process any claim that can be 'applied to the deductible', YET they will drag out reimbursement for totally documented, evidence supported, legitimate claims for months on end. I cannot even count the times I've repeatedly reached out to them and never gotten a response.
DO NOT WASTE YOUR MONEY.THEY WILL NOT PAY OUT WHAT THEY OWE IN A TIMELY MANNER, IF EVER. THE ABSOLUTE WORST EXCUSE FOR CUSTOMER SERVICE. If there were zero stars, that is just what they'd get. Odie Pet Insurance is a SCAM.

In response to the previous comment. They just refunded both of my monthly charges.

Keep charging me despite I clearly stated I would like to cancel the policies and get past month refund as I did not agree to that steep rise. No response now and keep charging despite I requested cancellation.

Their trying to avoide paying the claim.

After personal experience regarding unpaid claims, delays and no response I would say avoid the company! If you have their coverage, switch immediately! I have very little faith that my claims will be paid and I’m canceling coverage with Odie and switching to Embrace

If I could give a zero I would. Like many of the previous reviews we were transferred to Odie from Many Pets and been having a terrible time. I have 6 claims going back to April and nothing paid! I tried to call but goes into voicemail and no one ever calls back. I email them and they say they are busy but not too busy to take our premiums! This was supposed to be a seamless transition and we were to be grandfathered into the same program. We will be calling Many Pets as well. If nothing is resolved we will need to take additional steps.

The worst experience. Rollover from ManyPets. Premium doubled and my claim was denied of course as a preexisting condition. I have wellness insurance as well and all the shots and Drs visit were also denied. I brought my dog in for limping but also had the yearly things done, shots, fecal etc to actually save a few bucks since we were there. X rays showed arthritis as well as issues that were from a previous surgery that I know they would not cover, but I do not think arthritis is preexisting! It is a new development. Also the time frames for a response is way too long. Yet the premium of $106 is grabbed very quickly when due. What a bunch of dishonest people. I had referred at least 5 people to ManyPets and now they all are stuck with Odie and all will cancel.

They take money from you easily, but never pay you for your pet. None of my claims were approved, just bullshit like "your documents are insufficient or didn't meet our policy...". They never help when you need, don't waist your time on them.

Avoid at any cost! I was transferred to Odie from ManyPets. They sent the notice just 4 days before the transition. My premium doubled. I had a long email conversation with the support team, and they are just stonewalling, doing nothing.

The worst insurance experience ever!

If you love your PET be careful with Odie Pet Insurance. They don't accept any claims. Only they will accept claim if you have deductible and that much you will recieve from them. They will use deductible. Stay away from them. What they promise is not true!!!! This is the worse pet insurance.

Joined Odie from the ManyPets rollover. Was promised no interruption to coverage. I was sent an incorrect quote with different numbers and insured party names multiple times, and tried addressing it prior to automatic renewal -- support responded a few times and then stopped prior to renewal. I could not get in touch with them for weeks via e-mail, website chat bot, or phone. Went without pet insurance for over a month. Escalated issue with ManyPets to see if they could get in touch with Odie. Odie support responded that day after the issue was brought up by ManyPets. I gave my payment information and authorized account creation, and was told the quote/account name issues would be fixed that same day. Once they processed all of the back payment, they stopped responding. I cannot submit any reimbursement claims until they fix the name on my account...

AVOID THIS PET INSURANCE COMPANY!!! Odie Pet Insurance is horrific! I submitted a claim and it was denied. However, I have several questions about my policy and my claim. I have been asking for someone for a month via email and voice mails to call me for some information that is not on their website. No one will talk to me. I called the phone number over and over, but it continually goes to a voice mail after 5 minutes. However, they are quick enough to take my monthly payment. Terrible company!!

Terrible, don't just stay away, run away. They are extremely slow to respond if they even respond at all. Questionable whether they honor their policies other than accepting your money. Absolutely the worst pet insurance I have had and in fact cannot recall any bad experience with any company as bad as my experience has been. I am asked to note date of experience in this submission, I noted the last date of my experience but my remarks cover over a year of having this policy.

Company is a SCAM!!!! You will never get reimbursement but they will take your policy payments. STAY AWAY!

Noone answers the phone didn't send out a renewal until one week before deadline now my dog will have a lapse insurance. Fraudulent company don't go with them many pets is terrible too they sold out in the u.s. and sold my info to another company.

If I could give them zero stars I would. We were transferred customers from ManyPets insurance, a company we absolutely adored and had for well over two years. Since being transferred to Odie, it’s been over a month of constant headaches. Absolutely zero customer service responsiveness, and if you do manage to get a response by email, it’s an unhelpful automated link. Their automated email links (eg to activate account, etc) lead to error messages like “expired link token”. The only thing I managed to do was update my payment information. They then proceeded to charge me twice over for each of my pets, putting me out nearly $300. I ended up having to call my bank and dispute the claim and file it as fraudulent because I could not get a hold of anybody to correct the issue. Do NOT use this company. I ended up going with lemonade, which has amazing reviews and I’ve immediately been able to get a hold of a customer service rep to talk thru my new plan.

They denied a claim for an ear infection because they said there was insufficient paperwork despite my emailing and attaching everything required. Their customer service is non-existent; it is impossible to speak to anyone, and it took them three months to deny my claim. I paid for the year in full, and I have requested a cancellation of my policy and a refund of the seven remaining months I have paid for. I wonder how long that will take?

I am new to the policy and I have called and left my information to call back and no one has called me back.