Andy was amazing. Very helpful and never once losing his patience with a customer who would ask the same question many times, some would put this done to old age, I appreciated the fact that this was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I met your sale’s quality manager Paul today who explained the type of product available. I was looking to replace my kitchen floor with a more hard wearing surface. Paul sorted me a a product I was h... Leggi di più
L'azienda ha risposto
We’ve just had our third flooring order from Floorstore fitted today. Always great service from Mike in store who has the patience of a saint, nothing is too much trouble. Simon the surveyor who is al... Leggi di più
L'azienda ha risposto
I originally left a 1‑star review due to a problem with my laminate flooring lifting shortly after installation. I’m pleased to update this to a full 5‑star review, as The Floor Store reacted quic... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materiali da pavimentazione
- Negozio di letti
- Negozio di tappeti e moquette
- Ditta specializzata in pavimentazioni
- Fornitore di pavimentazioni in legno e laminato
Informazioni su Floorstore
Scritti dall'azienda
Floorstore - Harrogate Floorstore - Leeds Floorstore - Wakefield Floorstore Outlet - Crossgates Floorstore Outlet - Leeds
Floorstore is proud to be family run since 1961, providing the largest selection of flooring in Yorkshire with 6 stores across Leeds, Wakefield and Harrogate plus a trade counter in Leeds.
We stock floors from some of the best flooring and carpet brands including Amtico, Karndean, Kahrs, Quick-Step, Invictus, Abingdon, Cormar & Victoria Design Floors.
From elegant, engineered wood and luxury vinyl to modern and soft, stylish carpets, when it comes to fantastic flooring, we’ve got you covered. We also offer a great range of rugs, remnants and roll vinyl. Plus our Wakefield store offers a dream selection of beds too!
Whether you’re planning your next DIY project or need full service fitting, our in-store team are on hand to help you find your perfect flooring or carpet. We also price match and offer a great range of flexible finance options so getting your new floor couldn’t be easier.
We've Got You Covered
Scritti dall'azienda
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Informazioni di contatto
Get FREE underlay on any flooring order
4,9
Eccellente
901 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Manny is an absolute star from start to…
Manny is an absolute star from start to finish and have bought carpet and flooring from him 3 times now and is always knowledgeable, quick to find solutions and flexible to our needs. Thanks again !
1 giugno 2026
Non scritta su invito
Risposta di Floorstore
Hi Tina,
Thank you for your kind review. We’re sorry to hear about your accident, but we’re pleased our team could offer a little help and make you more comfortable while you recovered.
Your lovely words mean a great deal to us, and we’re grateful you took the time to share your experience. We wish you all the very best and hope you’re feeling much better.
John made my day
John made my day! Was very knowledgeable about all types of flooring!
29 maggio 2026
Non scritta su invito
Risposta di Floorstore
Thanks for the great review, Jasmine. We're so glad to hear that John made your day and shared some insights into the variety of flooring we offer. We hope to welcome you back to Floorstore again soon!
Great customer service
Huge thank you to John who sorted out some edging for me in an emergency. He managed to source just what was needed from the warehouse. Top service, pleasant and polite what more can you ask for.
28 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Danielle,
Thank you for your fantastic review! We’re so pleased to hear John was able to help when you needed it most and quickly source the edging you required.
It’s great to know you were happy with the service and found John pleasant and professional throughout. We’ll be sure to pass on your kind words.
We really appreciate your feedback and hope to see you again soon!
Excellent
Excellent, transparent and very helpful customer service! Very client centred. Thank you very much Andy for your help today!
28 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Shahanaj,
Thank you for your fantastic review! We’re so pleased to hear you found our customer service transparent, helpful, and focused on your needs.
We’ll be sure to pass on your kind words to Andy. Thank you for choosing Floorstore, and we hope to see you again soon!
Very much impressed by the customer…
Very much impressed by the customer service they been very knowledgeable and helpful
27 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Ainulhaq,
Thank you for your lovely review! We’re so pleased to hear you were impressed with the customer service and found our team knowledgeable and helpful throughout.
We really appreciate your feedback and hope to see you again soon!
Really quick and simple
Really quick and simple, needed poly flooring for my van, Andy and Manny were really helpful, left satisfied and would use again in the future.
27 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Joe,
Thank you for your great review! We’re so pleased to hear the process was quick and simple and that Andy and Manny were able to help you find the right poly flooring for your van.
It’s fantastic to know you left satisfied and would use us again in the future. We really appreciate your feedback and look forward to seeing you again soon!
Excellent customer service helping me…
Excellent customer service helping me find the right product
27 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Emile,
Thank you for your great review! We’re so pleased to hear you received excellent customer service and that the team could help you find the right product.
We really appreciate your feedback and hope to see you again soon!
They treated me very well and looked…
They treated me very well and looked after me. Great service.
27 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Juan,
Thank you for your lovely review! We’re so pleased to hear you felt well looked after and received great service from the team.
We really appreciate your feedback and hope to see you again soon!
Great day at the outlet manny and Andy…
Great day at the outlet manny and Andy was very helpful .recommended to everybody
27 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Lester,
Thank you for your fantastic review! We’re so pleased to hear you had a great experience at our outlet and that Manny and Andy were so helpful during your visit.
We really appreciate your recommendation and hope to see you again soon!
Great service great fitting lovely all…
Great service great fitting lovely all round gave him flowers to adain
27 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Dave,
Thank you for your lovely review! We’re so pleased to hear you were happy with both the service and fitting.
It’s wonderful to know you had such a positive experience, and we’ll be sure to pass on your kind words to Adain — we’re sure he’ll appreciate the flowers too!
We really appreciate your feedback and hope to see you again soon!
Great service and support
Great service and support. Thanks again.
27 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Stephen,
Thank you for your lovely review! We’re so pleased to hear you received great service and support from the team.
We really appreciate your feedback and hope to see you again soon!
John and team were amazing
John and team were amazing. No hassle and left feeling happy knowing my home is going to be in good hands!
26 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Dannielle,
Thank you for your fantastic review! We’re so pleased to hear John and the team made your experience easy and hassle-free.
It’s great to know you left feeling confident your home is in good hands. We really appreciate your feedback and look forward to helping you again soon!
Risposta di Floorstore
Hi,
Thank you for your lovely review! We’re so pleased to hear you had a great experience and found our team friendly and welcoming.
We really appreciate your feedback and hope to see you again soon!
John was great
John was great! Good prices for flooring and really helpful
26 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Alix,
Thank you for your great review! We’re so pleased to hear John was so helpful and that you were happy with both the flooring prices and the service you received.
We really appreciate your feedback and hope to see you again soon!
**REUP LOAD
**REUP LOAD due to repeat reporting :) you will not silence the truth.
Don't bother. Support local or independent
Terrible service. 3 years no change
Floors were lifted carefully due to
*SUSPECTED* mould due to a SMELL not a leak which you would have known if you came to view but you have not so do not falsify information you have never confirmed.
Again
I will reiterate there was no mould nor leak and I had already agreed if assessed properly physically by somebody PRESENT I would either buy new flooring from yourselves which I had a look at in store with ****. or I would accept that there is no further action that could be taken.
Nobody cared to come and have look and assess if refitting of old flooring could be used or new flooring is necessary. So I'm unsurprised at the incorrect inference.
Instead of doubling down on your ignorance, accept fault and take responsibility for this review, and apologise. Your service is poor, and there is no excuse for it. A good company would send someone out to assess the situation before denying someone work, rather than ignoring them, leading them on, and then letting them down. And repeatedly reporting an accurate review.
If it was the case of denying the job because of a leak why did you not agree to fit the upstairs carpet. the refusal is unprofessional and ignorant.
Your branch is disappointing, and you need to work on that. I do not look for problems and have been extremely patient. This is not the first time your customer service has been subpar. If you have time to sit and respond to reviews, then you should also make time to go out and assess your paying customers' jobs individually.
Cold shoulder for weeks until finally refusing over the phone which is common place as I experienced this before from them. Constantly chasing a fitter down with each purchase. Having to call in for refitting due to mistakes and carelessness.
24 maggio 2026
Non scritta su invito
Found exactly what I needed
Found exactly what I needed; great service
25 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Steve,
Thank you for your great review! We’re so pleased to hear you found exactly what you needed and received great service from the team.
We really appreciate your feedback and hope to see you again soon!
Carpet Fitting
I recently purchased a carpet from the Crossgates store. I left a 5* review about the store. This one is for Ben, the carpet fitter. What a gentleman he was, he completed the job perfectly whilst respecting my property and furniture. All in all a first class service from start to finish. Thank you.
15 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi,
Thank you for your wonderful review! We’re delighted to hear you had such a positive experience from start to finish.
It’s fantastic to know Ben carried out the fitting to such a high standard while treating your home and furniture with care and respect.
We truly appreciate your feedback and thank you again for choosing Floorstore!
Risposta di Floorstore
Hi Wendy,
Thank you for your lovely review! We’re so pleased to hear you received excellent service once again.
We really appreciate your continued support and look forward to seeing you again soon!
Risposta di Floorstore
Thank you for your great review, Philip! We’re so pleased to hear you were happy with our service levels and prices.
We really appreciate your feedback and hope to see you again soon!
Excellent service from Floorstone Leeds
Excellent service from Jonny at Floorstore Leeds and Vinnie and John from the floor laying contractor. We ordered Invictus Ultimus LVT in Majestic Oak in herringbone pattern. It looks great so very happy. The advice offered by Vinnie on how to look after our floor has been appreciated. The only negative was delay in the provision of the matching wood door and step plinth, but we were given temporary plinths and whilst it was provided a few weeks after the original fitting date I am very happy with the final result. Note: I understand due to the delays in getting these wood effect plinths Floorstore will no longer be providing these which is a disappointment as I wouldn't have placed an order without.
21 maggio 2026
Non scritta su invito
Risposta di Floorstore
Hi Catherine,
Thank you for your detailed review! We’re delighted to hear you were happy with the service provided by Jonny, Vinnie, and John, and that you love your new Invictus Ultimus LVT in Majestic Oak herringbone.
It’s great to know the advice and workmanship from the team made such a positive impression, and that you’re pleased with the final result. We also appreciate your patience regarding the delay with the matching door bars and step plinths. Unfortunately, supply issues with these accessories have caused delays beyond our control, which is why we’ve made the decision to no longer offer them moving forward.
Thank you again for your understanding and for choosing Floorstore. We really appreciate your feedback and hope you enjoy your new flooring for many years to come!
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