Incorrect description of item on website Having to pay large sum of money to send item back when it is their error
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Leggi di più
L'azienda ha risposto
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Leggi di più
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Informazioni di contatto
19 Holborn , EC1N 2JS, London, Regno Unito
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4,4
Eccellente
806 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Perect in every way!
Great value on your initial offer. Wonderful packaging and immediate shipping. Just perfect. A wonderful gift
Thank you!
8 gennaio 2025
So easy to find what I wanted really…
So easy to find what I wanted really good quality and came so fast definitely will order again
6 gennaio 2025
Very quickly dealt with parcel delivery…
Very quickly dealt with parcel delivery in time.
2 gennaio 2025
Amazing product and service
Amazing product and service. I wil be visiting your website again xxx
2 gennaio 2025
Amazing communication
Amazing communication, kind and friendly and problem solved thank you so much Lucy you was amazing
2 gennaio 2025
Waste of time and money
Allowed me to purchase an item that was sold out, 12 days later I'm still waiting for a refund. Shouldn't allow people to purchase items if they've sold out. Waste of time and money.
4 gennaio 2025
Non scritta su invito
Risposta di FJewellery
Hello Jack
We appreciate that it is annoying that your item had just been sold in one of our shops, when you placed your order on the website. We are working towards instant live updates on the website.
As per the message on the website, any orders received on/after 24th December would be posted on 3rd January when our offices re-opened after the Christmas break. We emailed you and processed your refund on 3rd when we re-opened. If you have not received the refund please contact your bank, as it is processed at our end.
All the best
Team FJ
Risposta di FJewellery
Hi Shanice
Apologies for the quality of the item. Our packages are checked by two members of staff so a scratched item should clearly not have been sent to you.
We do include a contact card in the delivery box so if there any problems with the order its best to contact us directly. If we don't know about the issue we cannot help to rectify it.
We have refunded the item for you.
Team FJ
What is the size of the pendant?
27 dicembre 2024
Non scritta su invito
Great service
Great service, received recorded within three days. Nicely presented in a lovely gift box and bag. So pleased with our purchase and would certainly be happy to order from them again.
16 dicembre 2024
Very nice !!!!
12 dicembre 2024
Excellent presentation
Online ordering and finding what I wanted was easy, delivery was reasonable although tracking could be better.
The items arrived well packed and outstandingly well presented, a gift bag a beautiful case and a little bag for smaller items. If you're buying as a present it will look amazing.
16 dicembre 2024
DO NOT BUY EARINGS FROM THIS…
** DO NOT BUY EARINGS FROM THIS COMPANY**
I bought 3 pairs of earrings from this company for Christmas and for a 60th birthday present. The total amount I paid was £116.
The recipient of the 60th birthday present gave them back to me. The silver on the post, that goes through the ear, had come off and it gave her a swollen, tender ear. She had worn it for a total of 5 days.
I contacted the company and sent photos but they refused to do anything about it.
I understand their hygiene policies and earrings are all "non-refundable". However, the item is defective. There is no coating on the post. After 2 emails and my last one asking the company to refer my complaint to management, I have heard nothing.
So I'm £116 down and due to give 2 pairs of earrings as Christmas presents, without being sure if they will have a similar reaction. I would look elsewhere if I was you.
16 dicembre 2024
Non scritta su invito
Fast delivery & No nonsense refund…
Fast delivery & No nonsense refund because I’m too crazy to check the measurements before purchasing 😂
Many thanks
2 dicembre 2024
I'm so happy with what I ordered
I'm so happy with what I ordered. It looks great, I arrived so quickly, and the box it comes in is beautiful.
16 dicembre 2024
Thanks to Melisa and Andrani for…
Thanks to Melisa and Andrani for excellent customer service. The whole process was smooth as butter. Very helpful and friendly.
18 dicembre 2024
Non scritta su invito
Risposta di FJewellery
Hi NightShift,
Thanks so much for popping into the Holborn store and good to hear that Melissa and Andranik were able to assist you so well.
We look forward to seeing you again soon.
Team FJ
Not received order
16 dicembre 2024
Risposta di FJewellery
Hello Rachel
Your order was dispatched on16th. We sent an email with the tracking details.
We have checked the tracking and it shows that Royal Mail attempted delivery on 17th at 11:10am but no-one was in.
It also shows that you contacted Royal Mail at 19:13 arranging another delivery time.
So hopefully the package is with you now.
It's always best to contact us directly if there is an issue, we can then try to help you. The majority of reviews on TrustPilot point out we have a great customer service team on hand to help with issues.
Perhaps you will reconsider your 1/5 review as it can be very damaging to a small business like ours.
Thank you
Team FJ
Risposta di FJewellery
Hello Malcolm
Thanks for taking time out of your day to leave such a nice review.
Team FJ
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.