Incorrect description of item on website Having to pay large sum of money to send item back when it is their error
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Leggi di più
L'azienda ha risposto
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Leggi di più
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Informazioni di contatto
19 Holborn , EC1N 2JS, London, Regno Unito
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4,4
Eccellente
806 recensioni
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Come questa azienda usa Trustpilot
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Quick efficient service
16 dicembre 2024
Risposta di FJewellery
Thanks for the positive review.
As a small business we rely a lot on word of mouth so it means a lot to us
Team FJ
Risposta di FJewellery
Thanks for the 5 star review. We look forward to seeing you on the website again soon.
Team FJ
Possibly the best customer service ever
This is possibly the best customer service experience I’ve had with any online company. Having placed my order, Fjewellery emailed me to let me know of a delay. When the item arrived it was indeed lovely but wasn’t quite the design my sister had wanted (a birthday gift). I emailed and let them know I needed to return the item and usually I would brace for a negative response or no response.
To my amazement not only did I get a next day reply but the customer service team were so polite and guided me through the returns process without quibble. I have been astonished with their professionalism. This is extremely rare in my experience and I will definitely be looking to purchase again from fjewellery and will be recommending them to my friends and family.
10 dicembre 2024
Non scritta su invito
Risposta di FJewellery
Wow Elizabeth
Thanks so much for such a fantastic review.
You've delighted our customer service team!
Thank you!!
Team FJ
Came promptly but disappointed with the…
Came promptly but disappointed with the quality
13 dicembre 2024
Risposta di FJewellery
Hi Michelle
Sorry you weren't happy with the quality of your photo pendant.
Please always reach out to us directly so we can help, as If we are not aware of the issue we cannot help rectify it.
Team FJ
Nice initial pendant but not the same…
Nice initial pendant but not the same as what’s advertised. The bale on the picture looks good quality and round but the item I received had a cheaply made bale and was oval. I’ve had to pay to have the bale rounded to fit my belcher chain.
8 dicembre 2024
Non scritta su invito
Great value and good quality service
12 dicembre 2024
Risposta di FJewellery
Hi Chris
Great to hear you enjoyed your shopping experience with us.
Thanks for the 5 star review.
Team FJ
Risposta di FJewellery
Hi William
Thanks for the lovely review.
Team FJ
Good all round experience
Nice 9ct gold chain received with next day delivery. Came with a lovely presentation box and beautiful gift bag. The item was as described on the Website and fairly priced
11 dicembre 2024
Very good service
11 dicembre 2024
Highly recommend
Highly recommend. Easy to order. Quick delivery. The item is very good quality and looks same as online photos. Packaging was really good and included a gift bag.
9 dicembre 2024
Impressive experience.
Very impressed with the whole experience. The attention to detail was lovely, wasn’t expecting such a nice presentation box and even included a gift bag. The feather pendant is beautiful, I’ve searched for 2 years and this one has exceeded expectations. Well done.
10 dicembre 2024
Very easy and helpful service to use…
Very easy and helpful service to use product arrived quickly and safely packaged Very nicely and well presented
9 dicembre 2024
Risposta di FJewellery
Dear Miss Yates,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that the product arrived quickly and in great condition.
Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback!
Very nice product was not sure about…
Very nice product was not sure about buying online but the quality of the item did not disappoint 100% recommend this seller
9 dicembre 2024
Risposta di FJewellery
Dear James,
Thank you for taking the chance on us and sharing your experience! We're thrilled to hear that the quality met your expectations and that you're happy with your purchase.
Your recommendation means so much to us, and we’d be delighted to serve you again.
Quick delivery
Quick delivery , lovely packaging, will be ordering from you again, excellent service 💯
9 dicembre 2024
Risposta di FJewellery
Dear Lorraine,
Thank you for your kind feedback! We're delighted to hear you were pleased with the delivery, packaging, and service.
It means a lot to us, and we look forward to welcoming you back soon!
Was very pleased with my purchase good…
Was very pleased with my purchase good value for money and the packaging was beautiful
28 novembre 2024
Risposta di FJewellery
Dear Catherine,
Thank you so much for your lovely review! We're thrilled to hear you’re pleased with your purchase and found it to be good value for money.
We're also glad you appreciated the beautiful packaging. We look forward to serving you again!
Risposta di FJewellery
Dear Ell,
Thank you for your wonderful feedback! We're so glad you loved the product and appreciated the gift wrapping. It's always our goal to make every purchase feel special.
We hope to serve you again soon!
Good selection of jewellery and all…
Good selection of jewellery and all reasonably priced.fast free delivery.👍👍👍
5 dicembre 2024
Risposta di FJewellery
Dear Stephen,
Thank you for your kind words! We're delighted you enjoyed our selection of jewelry and found the prices reasonable. It’s great to know our delivery met your expectations.
We hope to see you shop with us again soon!
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