Incorrect description of item on website Having to pay large sum of money to send item back when it is their error
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Scopri cosa dicono le persone
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Leggi di più
L'azienda ha risposto
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Leggi di più
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Informazioni di contatto
19 Holborn , EC1N 2JS, London, Regno Unito
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
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Incorrect description of item on…
Incorrect description of item on website
Having to pay large sum of money to send item back when it is their error
F & S Jewellers Bolton were so…
F & S Jewellers Bolton were so brilliant. Removed a ‘stuck’ ring & enlarged it for me…free of charge! I will only shop there in future! Thank you Francis!
The item was delivered securely within…
The item was delivered securely within two business days.
Trustworthy
There was a problem with the delivery of services but fjewellary did everything to rectify the mistake. My concerns were acknowledged and I know that my custom was respected.
I'm very happy with your service
I'm very happy with your service. Your beautiful items on sale. I need a men's bracelet semi hollow 10 mm wide 9.5 length?
Order was cancelled then I was told…
Order was cancelled then I was told item was out of stock!
No idea on time frame or if I will be refunded!!!
Tried emailing, Facebook and Instagram and even called and no answer!
The product was the best gold purchase…
The product was the best gold purchase I made. It is so pretty and elegant. Delivery was fast.
very good quality and excellent price…
very good quality and excellent price bigger than expected and very good customer service 👏
Absolutely avoid from my experience
Absolutely avoid from my experience. My husband brought me a Russian wedding band for Christmas 24.
The yellow gold ring snapped so I contacted the owner to ask them if they could fix due to the fact it should be under warranty after he spent just under £500.
They contacted me back to say that they only had warranty for 14 days. And told me to go else where and fix it.
A three gold ring that isn’t under warranty makes me question if it’s real . Poor service total rip off Avoid!!!
great jellery add afew things off them…
great jellery add afew things off them and they allways come quite and very helpfull thanks ann
Worst experience ever
Clearly ordered adult bangle and received two baby bangles. Although refund was issued after I sent the item back, the customer service was very poor and I didn’t receive refund for shipping and shipping protection which in total came to £40. Absolute nightmare, avoid at all cost!
High priced very low quality
The earrings I bought were for £75. The fastening promptly broke even before these could be used
With difficulty I had to contact them and send back for repair at my cost .
Why do businesses price so high for low quality , isn’t that incorrect ?
Crown Jewel Packaging
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected a fanfare and a butler to hand them over.
Honestly, I only spent £30 on some sterling silver earrings, so I was ready for a bit of bubble wrap and a “that’ll do” job. Instead, I opened my padded A4 envelope and felt like I’d just unboxed the crown jewels.
Safe to say, I’ll be recommending this delightful company to everyone — and maybe ordering again just for the packaging experience!

Risposta di FJewellery
Stunning jewellery
First time purchasing from this company and I’ve had a pleasant experience. The jewellery is beautiful and received the next day. Very happy customer😊
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