When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
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David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
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In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
FibreNest Router replacement.
Steve Cook and Scott Armstrong attended today and they were very professional and courteous. They communicated well before they arrived and talked me through the job step by step while they were here and made sure everything was set up and working before the left leaving me reassured.
16 marzo 2026
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Risposta di FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased you had a positive experience from Steve & Scott and they were both professional and courteous, it is so good they were efficient & ensured everything was properly set up before leaving.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Very helpful after I struggled with how…
Very helpful after I struggled with how to set up running smoothly tha k you to the customer service you was helpful
16 marzo 2026
Non scritta su invito
Risposta di FibreNest
Hi Carla,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer service team and they were able to help you get your service up and running.
This will be passed along to the team.
Kind regards,
Will
This company run a monopoly
This company run a monopoly providing the service and price they want with few alternatives.Thankfully starlink is now available at a better price and good service
15 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Terry,
Thank you for leaving us your review & feedback.
FibreNest have recently joined OFNL as part of the BUUK group, in due course other providers will become available to you, however this is anticipated to be sometime this year.
Sorry to hear you are leaving us, if you need any support with the cancellation, please do let us know.
Kind regards,
Andrew.
Easy sign up and the phone operator was…
Easy sign up and the phone operator was helpful and patient.
14 marzo 2026
Non scritta su invito
Risposta di FibreNest
Hello Iain,
Thank you for your review and feedback.
It's good to hear you had an easy sign up experience and the phone operator was helpful and patient. This will be passed along to the team.
Kind regards,
Will
Amazing service
Amazing service. Jonathan dealt with our enquiry really quickly, setting up our service properly as we didn't complete our set up correctly our end. Doing this behind the scenes for us was so helpful. Working remotely and near the sea I was concerned that we would have issues with our internet service when we moved home. Internet speed is really fast with no issues. So happy I chose them as a provider. Delighted with service.
13 marzo 2026
Non scritta su invito
Risposta di FibreNest
Hi Liz,
Thank you for your lovely review!
It's great to hear you have had a good experiene with Jonathan and he was able to help you get your service online quickly.
This will be passed along to the team.
Kimd regards,
Will
The worker was more than helpful to…
The worker was more than helpful to help even though I’m going through a crisis he listened to me and spoke softly would 100percent recommend for understanding their customer service very caregiving!
13 marzo 2026
Non scritta su invito
Risposta di FibreNest
Hi Dalian,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer service agent and they were helpful and understanding.
This will be passed along to the team.
Kind regards,
Will
Flawless
In the 3 and a half years I’ve been with FibreNest, I can honestly say I’ve had 1 instance of downtime, but this was due to the cable being ripped from my house by site builders. Service has been flawless, always hitting stated speeds and very stable. Customer service have been excellent when I’ve contacted them and Zoe Wilcox was particularly helpful when I cancelled the service due to moving.
13 marzo 2026
Non scritta su invito
Risposta di FibreNest
Hello Thomas,
Thank you for your review and feedback.
It's great to hear you have had a good experience with FibreNest and with our customer support agent Zoe who was able to help process your cancellation.
This will be passed along to the team.
Kind regards,
Will
Customer Service with FibreNest has…
Customer Service with FibreNest has improved 💯 % and my recent experience ( March 2026) with advisor Sam is an example of this improvement hence my 5-star rating
11 marzo 2026
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Risposta di FibreNest
Hello John,
Thank you for your review and feedback.
It's great to hear you had a good experience with our advisor Sam. This will be passed along to the team.
Kind regards,
Will
The engineers who visited were…
The engineers who visited were excellent. They were professional, helpful, and resolved the issue very quickly. I'm very satisfied with the service provided.
12 marzo 2026
Non scritta su invito
Risposta di FibreNest
Hello Ray,
Thank you so much for your review and feedback.
It's great to hear you had a good experience with our engineers and they were professional, helpful and resolved the issue quickly.
Kind regards,
Will
I had an outage on a Sunday afternoon…
I had an outage on a Sunday afternoon and when I contacted customer service my Internet was back up within 15 minutes. Staff were very helpful and efficient.
Thank you
8 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon, James
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were able to help get your internet back up and running.
This will be passed along to our team.
Kind regards,
Will
Anna was great
12 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for your review regarding our customer support agent Anna. This will be passed along to the team.
Kind regards,
Will
Zoe Wilcox was so helpful and polite
Zoe Wilcox was so helpful and polite ! What a credit she is to your business !
11 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jay,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with our customer service agent & they were both helpful and polite.
This is wonderful news, I will ensure this feedback is raised internally.
Kind regards,
Andrew.
Helpful Customer Service
I have spoken to several customer service operators at FibreNest but two in particular were very helpful, they are Akinlolu and Thais. They were very patient in explaining how plans work and helping me chose a more up to date plan.
10 febbraio 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Carol,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with our customer support team & they were helpful & patient.
I will refer this feedback onto the team.
Kind regards,
Andrew.
New equipment installed
Frome the support centre to the time of getting and engineer to my home was brilliant and the our engineer Marcus was fantastic, great communication and clean efficient work.
10 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Laurie,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with the team & they were fantastic, efficient and displayed excellent communication, that is wonderful news.
Kind regards,
Andrew.
Firbrenest
Scott Armstrong attended today due to ongoing internet issues. He was great and took his time to help with the problem. Thank you Scott
10 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Holly,
Thank you for your review & feedback.
I am so pleased you had such a positive engineer experience, that is wonderful news.
I will refer this feedback onto the engineers.
Kind regards,
Andrew.
Outstanding customer service
The service from Mikolaj was outstanding. My Internet went down around 7pm, I popped an email, and in 15 mins he called me. Clear instructions about adjusting the router and then call back half an hour later to check all okay.
What a refreshing experience to get much customer service.
9 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jillian,
Thank you for leaving us your review & feedback.
I am so pleased you received excellent customer service & our team provided you with clear instruction & followed up efficiently.
I will raise this feedback internally.
Kind regards,
Andrew.
Various issues over our time with fibre…
Various issues over our time with fibre nest, but each time it as been easy to get in touch & issues resolved.
4 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Alan,
Thank you for your review & feedback.
Sorry to hear you have experienced some issues with the service over the years. I am pleased the customer support team have always been helpful to resolve the issues.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Helpful Experiance
A polite, knowledgeable and patient customer service agent resolved the issue for me. It required a new cable being sent out but it was sent out quickly.
2 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Andrew,
Thank you for your review & feedback.
I am so pleased the customer support team were polite, knowledgeable & friendly, & organised a replacement cable for you.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Extremely good customer service
Extremely good customer service, very reliable company and customer update given regularly.
3 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Moses,
Thank you for your review & feedback.
I am so pleased you have experienced good customer service, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Customer Service are fantastic
The customer service & team that can help you get back online are really great. Jacob Lockart & Esther helped me setup a new router (AdTran) sent out when the original Linksy started failing and it was all resolved very quickly. Everyone I’ve spoke to at FibreNest has been extremely knowledgeable and their customer service practices are top notch. Long may it continue.
I just wish they charged a fair price to people who in good faith bought a house on their developments and were advised the cabinets / cables / fibre would be open to other companies to takeover which was not true, so we are monopolied into paying outrageous and a 2x or 100% tax on similar open market packages (in the North East mind you, I know who lives there?!) because we decided to trust this developer with our forever home.
7 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jordan,
Thank you for leaving us a positive review & your feedback.
I am so pleased the customer support team have been helpful & supported you to get the service back online, this is wonderful news.
I completely understand your dissatisfaction with regards to our prices, unfortunately, our prices are fixed & as stated on our website.
FibreNest have recently joined OFNL as part of the BUUK group, in due course other providers will become available to you.
I will ensure all feedback is raised internally. If you have any questions please do reach out to us: fibrenest@support.com
Kind regards,
Andrew.
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