When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
L'azienda ha risposto
David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
L'azienda ha risposto
In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fast
Fast , efficient response to my dealings with customer service
28 aprile 2026
Non scritta su invito
David Cunvin visited today to help with…
David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
29 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hi Bryony,
Thank you for your lovely review.
It's great to hear you had a good experience with our engineer David and he was helpful, friendly and professional. This will be passed onto our team.
Kind regards,
Will
Customer Service Tip Top
Customer Service (Mikolaj) was top notch and answered all questions satisfactory.
29 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hi Raymond,
Thank you for your lovely review regarding our Customer Service Agent Mikolaj. It's great to hear he was top notch and answered all your questions satisfactory.
This will be passed along to our team.
Kind regards,
Will
Wayne the engineer was very helpful
Wayne the engineer was very helpful
27 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hi Andy,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineer Wayne and he was very helpful. This will be passed along to our team.
Kind regards,
Will
When my broadband had problems Fibrenest were easy to contact and quick to sort out the issue
When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very helpful and friendly and it's great to know that if anything goes wrong in the future I can rely on getting it fixed without a hassle.
28 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hi Joanne,
Thank you for your review and feedback.
I'm glad to hear you had a good experience with our Customer Support Team and engineer, and they were able to carry out the repair quickly.
This will be passed onto our team.
If you need further support, please contact us: support@fibrenest.com.
Kind regards,
Will
Risposta di FibreNest
Hi Rui,
Thank you for your review and feedback.
I'm glad you had an easy set up and was given excellent guidance over the phone. This will be passed along to our team.
Kind regards,
Will
Risposta di FibreNest
Hi Aymen,
Thank you for your lovely review!
It's great to hear you had a good experience with our team and they were helpful. I will refer this feedback onto the team.
Kind regards,
Will
Approachable team and I felt welcomed.
Approachable team and I felt welcomed.
28 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Craig,
Thank you for your review & positive feedback.
I am so pleased the team were approachable & you felt welcome, that is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Luke and Rebecca have been amazing…
Luke and Rebecca have been amazing helpful and very understanding. Super job .
28 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Angela,
Thank you for leaving us a review & positive feedback.
I am so pleased to hear you had a positive experience with our customer support & engineering team & they were both helpful and understanding, this is wonderful to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Polish Pawel👍
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give him the highest approval & recommendation.
Thanks Pawel 😁
21 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased Pawel was friendly, helpful & professional. This fantastic to hear.
I will raise this positive feedback amongst the team.
Kind regards,
Andrew.
Very reliable broadband with no issues.
27 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been reliable and there have been no issues, this is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Superb
Lolu was quite intelligent, honest with his responses and helpful whilst on the call.
27 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Fatai,
Thank you for your review & positive feedback.
I am so pleased you had such a positive experience with Lolu, and he was intelligent, honest and helpful. That is wonderful to hear.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
This lady made it so easy for me to…
This lady made it so easy for me to connect she stayed on the line with no stress involved what a nice phone call and got everything sorted out. Thank you Gail xx
27 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Gail,
Thank you for leaving a positive review & feedback.
I am so pleased you were well supported by a member of the team to get the service connected & the call was pleasant, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Nigel was brilliant very patient and…
Nigel was brilliant very patient and helpful 👍 and sorted my issue
26 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Alex,
Thank you for your review & feedback.
I am so you were well supported bu Nigel and he was helpful & patient, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Thank you for all advice and support
Thank you for all advice and support
Recommended company
24 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Monika,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you have been well supported by the team and received good advice/ support, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Engineer arrived on time and changed…
Engineer arrived on time and changed all the router and other bits,but made no difference but after 36hours all but Sky have righted so all OK now bar Sky so I qess it's a problem with them.So Sky will be out at end of contract.
21 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Christopher,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineer arrived on time & supported you, this is wonderful to hear.
I will refer this to the team.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Maureen,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been excellent & our customer support team have been helpful, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
RIPPED OFF!
Despite being promised access to alternative network providers as part of this “community,” nothing has materialised.
Like many residents on Persimmon Homes estates, I’m stuck paying significantly more for broadband than people elsewhere. I’m paying £36 a month (56% more) for speeds under 150Mbps, while providers like Vodafone, Virgin, and Plusnet offer the same service for around £23 where they’re available.
It’s unacceptable to be locked into higher prices with fewer options simply because of where we live!
25 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon James,
Thank you for reaching out to us.
FibreNest recognise we are currently the only fixed line broadband provider to your development. FibreNest sent communication to all existing customers in May 2025, making customers aware that we are now part of OFNL, part of BUUK group, and confirmed customer choice will be available in 2026; this means when choice is available in your area, you will be able to review the choice of providers available to you and select a provider that meets your needs.
In addition to the choice of providers within 2026, you are also able to choose a mobile data provider, we recommend using an independent availability checker for the best options available in your area if this is something you are considering.
I have asked a member of the team to reach out to you, to discuss this further.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Hilary,
Thank you for your review & feedback.
I am so pleased Edji was able to resolve the issue promptly, this is wonderful to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Speed and service is the best I have…
Customer Service representatives were professional, courteous and kept me updated throughout.
Speed and service is the best I have experienced.
Installation has been professionally carried out.
Very pleased.
2 febbraio 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Nigel,
Thank you for reaching out to us & leaving us positive feedback.
I am so pleased the service has been working well, this is wonderful to hear.
I will refer this positive feedback into the team.
Kind regards,
Andrew
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