When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
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David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
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In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Email and response
Had an outrage at 2100 hrs Friday night sent e mail knowing it would get seen am Sat morning which was the case still got an e mail reply from Anna saying it had been checked and all working now which is the case well pleased with the reply shows they notice and acknowledge very good service been with them now got 18 months all good
Thank you
21 marzo 2026
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Risposta di FibreNest
Good afternoon Robert,
Thank you for your reply and feedback.
I am so pleased you had such a positive experience with our customer support team & they kept you well updated & in the loop, this is great to hear.
Kind regards,
Andrew.
Very friendly and helpful
20 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Daniel,
Thank you for your review & feedback.
I am so pleased the customer support team has been friendly and helpful, this is wonderful news.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Great customer service
To be honest, the customer service is terrific. You always end up dealing with the same people because I would imagine they are a small team, but they seem to respond quicker than bigger companies, and always resolve the issues. Friendly, efficient, knowledgeable, and a pleasure to do business with. Positive mention for Kieran who I have dealt with a few times but all of the customer service staff are excellent.
20 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Ed,
Thank you for leaving us a review & your feedback .
I am so pleased you had such a positive experience with our customer service team. I will ensure this positive feedback is raised to the team & to Kieron.
Kind regards,
Andrew.
Back up to speed
Had a problem with our speed but Pawel the engineer came and was very helpful and friendly. Spotted an old bit of equipment straight away and got it sorted for us. 10/10
20 marzo 2026
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Risposta di FibreNest
Good afternoon Cieran,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team & they managed to swap out all equipment.
I will refer this onto the team.
Kind regards,
Andrew.
Very quick response via emails.
Very quick response via emails.
Very quick to sort things out.
Quick and friendly service
20 marzo 2026
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Risposta di FibreNest
Good afternoon Emma,
Thank you for leaving us your feedback.
I am so pleased you received quick responses & friendly service.
This is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Sam was very helpful and replied to any…
Sam was very helpful and replied to any e-mails promptly.
17 marzo 2026
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Risposta di FibreNest
Good afternoon Tina,
Thank you for leaving us your review & feedback.
I am so pleased Sam was helpful & promote with communication, this is great news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
The person I spoke to was very polite…
The person I spoke to was very polite and friendly, sorted my problem out without any fuss.
19 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Kevin,
Thank you for leaving us your review & feedback.
I am so pleased you had such a positive experience with our customer support team & they were polite and friendly, this is wonderful news.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Fantastic engineer
Fantastic engineer, identified the issue promptly, clear communication throughout the process and I honestly could not ask for anything more. Thank you
18 marzo 2026
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Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review.
I am pleased you had such a positive experience with our engineer & customer support team & they were efficient & had clear communication, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Swift guidance and great team.
The Fibrenest team were great, very patient with enquires and swift with guidance on set up.
15 marzo 2026
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Risposta di FibreNest
Good afternoon Jack,
Thank you for leaving us a review & your feedback.
I am pleased the team were patient & gave you guidance on how to complete the sign up process, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Very helpful adviser
Very helpful. Took me through the process to get ready for activation.
18 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Russell,
Thank you for leaving us a review & your feedback.
I am so pleased the customer support team were helpful & supported you with the activation, that is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Just avoid
If you move into a Persimmon estate, be aware that you may be limited to using Fibernest as your sole broadband provider for several years. Their service quality can be poor: wait times to reach a technician are often long, and the internet connection frequently drops. Additionally, they do not offer compensation unless an outage lasts longer than two working days (bad luck if the internet is down during the weekend).
18 marzo 2026
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Risposta di FibreNest
Good afternoon Loana,
Thank you for your feedback.
Please accept my apologies for the issues you have been experiencing with the service, this is not the quality of service we aim to provide to our customers.
FibreNest have recently joined OFNL as part of the BUUK group, in due course other providers will become available to you, anticipated to be sometime this year.
I can see you are currently in contact with a member of the team, if you require further support, please contact us: support@fibrenest.com.
Kind regards,
Andrew.
Always a top service
Always a top service, will help you with any issues and top notch service with regards to internet.
18 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mo,
Thank you for your review & feedback.
I am so pleased you have always experienced good service & the customer support team have always been helpful.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Slow Broadband
Nigel was very helpful and knowledgeable.
Many Thanks for all your help in resolving the problem.
Kind Regards Mark Weatherill
6 marzo 2026
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Risposta di FibreNest
Good afternoon Mark,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with Nigel from our customer support team & they were able to resolve the issue.
I will refer this feedback to Nigel.
Kind regards,
Andrew.
Very easy to contact the person with…
Very easy to contact the person with only a short time to wait using the contact number.
Very knowledgeable and solved the problem immediately.
Thank you.
18 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mark,
Thank you for leaving us a review & some feedback.
I am so pleased it was easy to be connected to an agent & they were knowledgeable and supported you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Phone help is amazing
Phone help is amazing, and the technician who visited the property to solve the problem was amazing... (MARK) HIGHLY RECOMMENDED
17 marzo 2026
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Risposta di FibreNest
Good afternoon Mohammed,
Thank you for your review & feedback.
I am so pleased you were well supported by the customer service & engineering team & they supported you to resolve the issue.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Too expensive
Fibrenest appears to have a monopoly in this area, with no alternative providers available at my address.
The pricing is considerably higher than other full fibre providers, and there is no competitive pressure to offer better value.
Given that neighbouring properties have access to more affordable FTTP options, I do not feel the current pricing is reasonable.
17 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us your feedback.
FibreNest have joined OFNL as part of the BUUK group, as such other providers will become available to you during 2026. If you are considering moving to an alternative supplier when the opportunity becomes available, you may wish to use the following link for further information on the ISPs that might become available to you.
I recognise your dissatisfaction to our pricing, unfortunately our prices are fixed & as stated on our website.
Looking into the service, I cannot find an active subscription at present, please contact us support@fibrenest.com, so we can discuss this further.
Kind regards,
Andrew.
Spoke to a very knowledgeable and…
Spoke to a very knowledgeable and patient customer service guy called Jacob Lockart, who talked us through the whole process from opening an account to activation. This involved him calling us back promptly on two occasions, he made us feel valued as he put up with our very poor telephone reception and our lack of IT knowledge but he got a very frustrated couple up and running with internet, thank you
16 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased you were well supported by Jacob from our customer support team & he was knowledgeable, patient, and support you to get the internet up and running, that is wonderful to hear.
I will refer this to the team.
Kind regards,
Andrew.
Kieran took my call
Kieran took my call, dealt with the transfer of the broadband from one property to another within 30 minutes and even provided a courtesy call to ensure that all was working - brilliant service!
17 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased you had a positive experience with Kieran from our support team & he supported you to transfer the service between properties, that is great to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Young man just been to fix internet…
Young man just been to fix internet issue. Lovely to chat to, very respectful and has got out internet back up and running fine. Router needed to be exchanged to a pod. All is good 😊
17 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Collette,
Thank you for your review & feedback.
I am so pleased the engineer was respectful & resolved the router issue you were experiencing, this is great news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Thais was very patient and helpful.
Thais was very patient and helpful.
16 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mabel,
Thank you for your review & feedback.
I am so pleased Thais, from our customer support team was patient & helpful, this is good to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
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