When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
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David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
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In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
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Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Luke was friendly and took the time to…
Luke was friendly and took the time to keep me updated of his arrival time.
9 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Ryan,
Thank you for leaving us your positive feedback.
I am so pleased the engineer was friendly & efficient.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Luke was very helpful and willing to…
Luke was very helpful and willing to help! Very polite and made the job look easy
9 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon James,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team & they were polite and friendly, that is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
They were great fast response and…
They were great fast response and sorted it out on the same day. Customer care service understand our situation and couldn't leave us with no internet all weekend as daughter online schooling, and the member of staff that came out and fixed it was leaving till he knew we had connection.
27 febbraio 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Linda,
Thank you for your review & feedback.
I am so pleased you had a positive interaction with our customer service & engineering team - this is wonderful news.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Stuck with this poor network for years
Stuck with this poor network for years. They won't allow other ISPs - pure monopoly in new build estate
4 marzo 2026
Non scritta su invito
Risposta di FibreNest
Hello Joe,
Thank you for your review and feedback.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
Unfortunately, I have been unable to locate the account to look into this further.
If you are still experiencing issues, please contact us at support@fibrenest.com and a member of the team would be happy to help.
Friendly and knowledgeable
I was evicted after 24 years, no fault of mine. I’ve had to start again and just moved into a new build , everything is nerve racking and the move so daunting. Fibrenest are the only broadband available and a little more expensive than some. However the customer service team have helped me get connected at a not so easy time. They are friendly, lknowledgeable and extremely helpful.
6 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Shirley,
Thank you for leaving us your review & feedback.
I am so pleased you had a good interaction with the team & they were friendly, knowledgeable and helpful, this is wonderful news.
We try and keep our prices as competitive as possible, however, I can understand your frustration with regards to our prices.
I will ensure all elements of this review are raised internally.
Kind regards,
Andrew.
So difficult to get hold of by phone
So difficult to get hold of by phone. Was chasing an issue with payments and had to email to get a chance of speaking with someone. Customer service from Zoe was good she was helpful.
27 febbraio 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Faye-Michaela,
Thank you for leaving us a review & your feedback.
I am pleased you had a positive interaction with our customer support team & they were supportive.
Sorry you experienced some issues attempting to get through us on our phone lines.
Kind regards,
Andrews.
Poor service
Poor service. Expensive. Sister company of persimmon. Won’t release lines to other companies so you are stuck with them.
6 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for your review & feedback.
Sorry to hear you have been experiencing some issues with the service this is not the quality of service we aim to provide to our customers.
We would like to look into the service & resolve the issues you are experiencing. Please contact us on fibrenest@support.com, so we can assist.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Katie,
Thank you for leaving us a review & your feedback.
I am so pleased you experienced good customer service from both engineers, I will refer this to the team.
Kind regards,
Andrew.
Answered very fast and was very helpful…
Answered very fast and was very helpful with what I needed help with
5 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jordan,
Thank you for your review & feedback.
I am so pleased you were well supported by the team & they displayed excellent communication.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Brilliant service
Just want to say that he was delight when he came. I had a few issues with wiring and he stayed cleaned and quickly resolved it. He went up to my estate agent, got a plumber to sort it and everything was done and working within 2 hours.
Recommend him to anyone
Top service
2 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jess,
Thank you for leaving us a positive review & your feedback.
I am so pleased you had such a positive engineer experience & they were efficient and helped resolve the issue.
I will raise this feedback with the team.
Kind regards,
Andrew.
Outstanding Customer Service.
This was the first time I have used Fibrenest and they clearly put the customer at the forefront of what they do. Very helpful and communication is great.
28 febbraio 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mark,
Thank you for your review & feedback.
I am so pleased you experienced outstanding customer service & the team were able to support you in setting up the service.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer was very helpful
The engineer kept me informed of all issues found and guided me through set uo
2 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Darren,
Thank you for leaving us a review & your feedback.
I am so pleased you had a positive experience with our engineers & they were informative & helped with the set up.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Fobbed off yet again paying for a…
Fobbed off yet again paying for a service that i dont really get!!!! Gonna start looking at other suppliers now as thought you were good but now i have my doubts shame really as 5 years ago you seemed to care not now!!!
4 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Michael,
Thank you for leaving us a review & your feedback.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out to you, so we can discuss this further.
Kind regards,
Andrew.
Good service
Good service. Joseph was extremely helpful. Issue was resolved very quickly.
3 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Roberto,
Thank you for your review & feedback.
I am so pleased you experienced good service & the team were helpful & efficient.
I will refer this feedback to the team.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Claire,
Thank you for leaving us a review & your feedback.
I am pleased the team were punctual, pleasant & resolved the issue.
I will raise this feedback internally.
Kind regards,
Andrew.
Great staff, awful service
I'm stuck with this ISP until my home builders pass the estate to the council. It's a total monopoly.
Service continually dropps for hours on end, occasionally over 24 hours.
Staff are always great on the technical support side but the quality of the ISP service is very unreliable.
*Update 19th March 2026
Connectivity has dropped yet again as of this evening. The whole estate. Truly tragic.
3 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Matt,
Thank you for leaving us a review & your feedback.
I am so pleased the staff have always been supportive & helped you resolve the issues you have been experiencing.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
Unfortunately, this email is not linked to an account.
Please contact us: fibrenest@support.com, so we can discuss this further.
Really quick to answer the call and a…
Really quick to answer the call and a great quick efficient service
3 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased the customer support team were quick to answer the phone & displayed efficient service.
Kind regards,
Andrew.
Sam was exceedingly patient and…
Sam was exceedingly patient and resolved my unique issue
2 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Adriaan,
Thank you for leaving us your review & feedback.
I am so pleased the customer service support agent was patient & helped you resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
My wifi was down, Now fixed - Thank You
My wifi was down for 2 days The Fibre Nests engineers professional , respectful and were amazing and fixed the issue and got me back online in no time. Very happy with very fast high speeds the engineers Richard Beachan & Ed Cousins Thank you much for your help and support and getting me back online Thank You Fibre Nest Heroes. hope you both keep up the hard work and have a lovely day. Also Thank you Anna for arranging engineer appointment means alot and thanks keep up the hard work.
2 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Kundali,
Thank you for leaving us your review & positive feedback.
I am so pleased you were well supported by the customer support team to schedule an engineer visit. It is good to hear the engineers were able to resolve the issue you were experiencing & were professional and respectful.
I will make sure this feedback is passed to the team.
Kind regards,
Andrew.
I had a great customer service…
I had a great customer service experience with Jonathan Cale.
28 febbraio 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Olamide,
Thank you for leaving us your review & feedback.
It is good to hear you had such a positive experience with our customer support team.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
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