When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
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David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
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In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Fibrenest finally came through
I’ve written many reviews about Fibrenest over the past two years, and slated them for their Customer Service and the fact that they only try to make money off of everything including the supply of extra nodes to enable you to be able to use the Internet properly throughout the house.
I find myself today writing to you to let you know that for once they have come through and the Internet they provide now is solid and faster than it’s ever been and the note they provided was free of charge and I would like to thank them for this.
25 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jon,
Thank you for leaving us a positive review.
I am pleased the team were able to support you & resolve the issue you were facing.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Reported Internet fault
Reported Internet fault at 6pm and an engineer was onsite and fixed the following morning.
Excellent support and service!
25 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Andy,
Thank you for leaving us a review & feedback.
I am so pleased the customer support team were supportive & helped you resolve the issue, this is wonderful news.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Can't respond to customer service
Asked to change invoice date numerous times, confirmed it on the phone, still receive emails asking to change it, when try to reply it doesn't go through yet.
Only use because we had to as part of moving into a new build, once that changes we will be moving on to a different company
25 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Marc,
Thank you for leaving us a review.
Sorry to hear you are experiencing some issues replying to us. Unfortunately, we require changes in writing.
If you still wish to proceed with change of date, please contact us: support@fibrenest.com, so we can assist you.
Kind regards,
Andrew.
Chris came on time and fixed the issue…
Chris came on time and fixed the issue smoothly
Thank you
25 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Lismy,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive engineer experience & the team were efficient and resolved all issues, this is wonderful news.
Kind regards,
Andrew.
The person who's name I cant remember…
The person who's name I cant remember was excellent very helpful
24 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by the team & they were helpful, that is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service and…
Excellent customer service and knowledgeable. Very patient and happy to assist.
24 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Cheryl,
Thank you for leaving us your review & feedback.
I am so pleased you have experienced excellent customer service & the agent you spoke with was patient, happy & knowledgeable, this is wonderful news.
I will ensure this feedback is passed onto the team.
Kind regards,
Andrew.
Fibrenest set-up
Rang to help get my Fibrenest set up for a new build ahead of my completion date.
Nigel was so kind and patient and stayed on the phone to make sure each stage of the set up was complete. He even rang me back when the line got cut off!
Also offered me some great advice to make sure that I was on the right package once I have moved in.
Great first impression of Fibrenest and their customer support.
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Eliza,
Thank you for your review & feedback.
I am so pleased you had a positive experience with our customer support team and they were kind & patient and offered great advise. This is wonderful news.
I will pass this feedback onto Nigel.
Kind regards,
Andrew.
Excellent service. Recommended
I have had excellent service from Fibrenest. I have never had any issues with my broadband service from Fibrenest, it always runs spot on at the correct speed. I accidentally broke a fibre cable when I moved some furniture about. I rang customer services late on a Sunday afternoon, no waiting in a queue.I had an engineer attend first thing on Monday morning, and replaced the cable very quickly. Very friendly engineer, and he helped me set up the plume app on my phone. All running well, very good speed. Very pleased with the service from Fibrenest
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mark,
Thank you for your review & feedback.
I am so pleased the customer service & engineering team were supportive & helped you to restore the service, this is wonderful news.
I am happy you are pleased with the service, this is wonderful news.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Lisa,
Thank you for your review & feedback.
I am so pleased the help received was amazing, that is wonderful news. I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer that attended today was…Marcus
The engineer that attended today was friendly and polite, got straight to work on the problem and had me back up and running in no time at all. It was nice to have someone in my home that actually engaged in conversation and didn’t just sit there with miserable face on his phone looking like he was bored of what he was doing (had many of those over the years).
Top class customer service from an engineer that knew what he was doing and you could tell he had years of experience. Internet has been top notch since he left. Thank you.
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Victoria,
Thank you for your review & feedback.
I am so pleased the engineer was friendly, polite & worked efficiently to restore the issue you were experiencing.
Kind regards,
Andrew.
Updated our equipment
The engineer turned up on time, identified the problem, installed the necessary equipment and was finished more quickly than we anticipated.
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon David,
Thank you for leaving us a review & your feedback.
I am so pleased the engineer was efficient & managed to resolve the issue, this is good to hear.
I will refer this to the team so we can celebrate this positive feedback.
Kind regards,
Andrew.
Emailed fibrenest 20/03 to ask them to…
Emailed fibrenest 20/03 to ask them to check our internet. Within 20 minutes had a reply and offer of engineer calling 23/03 to fit new router etc.
Dave and Will arrived 9 am 23/3 and went above and beyond. They replaced router and a connection on wall and replaced cabling outside. Then when all up and running they helped us reset our devices. TVs etc. cannot fault Fibrenest or their employees from customer service to engineers. Thank you.
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Julie,
Thank you for leaving us your review & feedback.
I am so pleased you had a positive & efficient experience with both our customer support & engineering team, this is wonderful news.
I will be sure to pass this positive feedback onto the team.
Kind regards,
Andrew.
It was a bit tricky to get set up…
It was a bit tricky to get set up initially but the connection so far has been solid! Hopefully it will remain so throughout the house.
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Freddie,
Thank you for your review & feedback.
Sorry to hear you initially experienced some issues with the set up. I am pleased the connection thus far has been good, this is wonderful news.
If you experience any issues, please do contact us: support@fibrenest.com
Kind regards,
Andrew.
The service and speed of internet has…
The service and speed of internet has been good. The issues I did have were minimal and resolved within hours. FibreNest were usually aware of the issues and we're quick to update me about resolving them.
The 1 complaint would be, they are the only service providers on the estate and there are no cheaper alternative companies yet. They have informed me that this will change so that I can have the option in future.
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Dave,
Thank you for leaving us a review.
I am so pleased the service & speed has been good, this is wonderful news.
Sorry to hear you experienced some service issues, I am pleased these were efficiently resolved.
Kind regards,
Andrew.
Delivered what they said and can’t…
Delivered what they said and can’t fault the team at FibreNest, they have been very helpful. Thank you
21 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Luke,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with the customer support team & they were helpful, this is great news.
Kind regards,
Andrew.
Mikolaj was extremely helpful
Mikolaj was extremely helpful in resolving my car charger connection via WPS on FibreNest Broardband.
21 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased Mikki has been helpful & supported you to connect your car charger.
This is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Your team are on the ball and have been…
Your team are on the ball and have been amazing with responding and problem solving . 10/10
22 febbraio 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased the team have been supportive with responding & problem solving, this is wonderful news.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Luiz,
Thank you for your review & feedback.
I am so pleased the team were both fast & efficient, this is wonderful news.
Kind regards,
Andrew.
Awesome
Everything was sorted out on my first phone call and item came the next day and all instructions on how to set up was very easy for me to understand.A1 service 👍
16 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Adrian,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by a member of the team to complete the sign up process, this is wonderful news.
Kind regards,
Andrew.
Very good Fibrenest customer support
I had an issue with my Fibrenest connection but the help and contact to get the matter resolved quickly was 1st class
21 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Brian,
Thank you for your reply & feedback.
I am so pleased you had such a positive experience with our customer support team & they were able to efficiently resolved the issue.
Kind regards,
Andrew.
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