When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
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David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
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In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
After having issues with our Internet…
After having issues with our Internet signal dropping regularly, I emailed Fibrenest for advice. Anna responded within an hour, offering a new router. This was dispatched the same day and received the following day.
The set up instructions were simple to follow, and so far, we are receiving a far better signal without interruption.
I can't thank Anna enough for her excellent response.
27 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mandy,
Thank you for leaving us a review & positive feedback.
It it good to hear you were well supported by Anna who organised a new router to be sent out. I am pleased this resolved the issues you were experiencing.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Samantha,
Thank you for leaving us a review & your feedback. It is good to hear the engineering team went above & beyond and helped you, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Great Customer Service
The customer service advisor was very helpful.
30 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Ibikunle,
Thank you for leaving us a review & your feedback.
I am so pleased the customer service team were helpful, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Good service
Got my issue sorted very quickly and the operator Nigel was lovely and so helpful on the phone.
30 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Kayla,
Thank you for your review & feedback.
I am so pleased you had a positive experience with Nigel, our customer support team. It is good to hear the team were lovely & helpful, I will refer this feedback onto the team.
Kind regards,
Andrew.
Very helpful and brilliant service…
Very helpful and brilliant service could not of asked for better. Thankyou David cunvin
30 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Michael,
Than you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Had no other option of service provider…
Had no other option of service provider when i moved into a new build as service was intermitent and could not be relied on. Dropped service and dropped teams calls.
30 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Charley,
Thank you for leaving us a review & your feedback.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
Please could you contact us on fibrenest@support.com, so we can work with you to resolve these issues.
Kind regards,
Andrew.
Very helpful and responsive
Mikolaj was very helpful on the phone in helping me set up my broadband service - clear, friendly and followed up with an email too! Many thanks
29 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Megan,
Thank you for leaving us a review & some positive feedback.
I am pleased the customer support team were helpful & supported you with the sign up process, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Very easy experience
Very easy experience. Sean the engineer fixed a fault and got me set up very quick.
23 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Steven,
Thank you for your review & feedback.
I am so pleased you had a positive experience with the customer support & engineering team & they were able to resolve the fault, this is wonderful news. I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Brilliant service
Brilliant service, very patient and helpful! Thanks
29 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Anca,
Thank you for your review & feedback.
I am pleased the customer support team have been patient & helpful & the service has been brilliant. That is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Anthony,
Thank you for your review & positive feedback.
I am so pleased the support & response you received from the team was excellent, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Very helpful
28 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Richard,
Thank you for your review & feedback.
I am pleased the customer support team have been helpful, this is great to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
So helpful
I have recently moved back into a house I own and contacted Fibrenest to activate a new account. I spoke with a lovely lady called Anna that was so helpful. I’ve only had a few calls with the company but each and everytime they have been amazing and so helpful.
27 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jo,
Thank you for leaving us a review & your feedback.
I am pleased Anna was helpful & supported the reactivation of the new account, this is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
I have been out of Internet service for…
I have been out of Internet service for days now and each time I ring to book an appointment I have had an excellent customer experience from your Agent. I would like to say a big thank you to Thais who I spoke with the first day, Also Zoe and Joe for their kindness and support in ensuring my needs are met. You guys are simply exceptional !please keep up the good work in rendering good service to your customers. Cheers…
27 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for your review & positive feedback.
I am so pleased you had a positive experience with Zoe, Joe & Thais from our customer support team, this is wonderful news.
I am so pleased the team showed you kindness & good customer service, that is really good to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
A number of connection issues over a…
A number of connection issues over a few weeks. The agent, Zoe worked tirelessly to sort out the issue, finally sorted and now Wi-Fi very fast and so far reliable.
27 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by Zoe & she managed to resolve the issue, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Alex is the BEST!!!
Alex is the BEST!!! Thank you for your attention to detail. Getting me up and running was so appreciated. Also a special Thank you to Jay as well. Al the best.
27 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Terry,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team.
I will raise this feedback internally.
Kind regards,
Andrew.
Very poor communication
Service has been extremely disappointing. I agreed to a payment arrangement which was confirmed via email and phone, yet my service was still disconnected multiple times. I’m now being charged late fees for issues caused by their own failure to honour the agreement. Poor communication and very frustrating to deal with.
They do not care about anything else other than taking your money.
The only reason why I am with this provider is because I got stuck with it when I moved in to a new build.
25 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Katie,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues contacting us & with billing.
I can see you are currently in contact with a member of the team, if there is a way we can support you further, please contact us: support@fibrenest.com.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Alan,
Thank you for leaving us a review & your feedback.
I am pleased the team were punctual and did a good job, this is good to hear.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Quick & Helpful Engineer Visit Arrange After Complaining via Email
My internet connection had been cutting in and out so I emailed their support team for help. Mikolaj reached back out very quickly and arranged for an engineer to visit within 2 days to sort it. They fully updated our system, were kind and courteous, and explained the new system thoroughly. Mikolaj also reached back out a few days later to check everything was working as it should. The internet has been working perfectly since the engineer's visit, and I'm extremely happy with the service and support I received!
26 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Sophie,
Thank you for leaving us a review & your feedback.
I am pleased the customer support & engineer team were able to resolve the issue. It is good to hear the service has been working well & you have been well supported.
I will raise this feedback internally.
Kind regards,
Andrew.
Very expensive
Very expensive, £37pm for 75mbs. Connection is in and out quite a bit, can’t take phone calls when in living room even thought the router is in the same room.
26 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Rhys,
Sorry to hear you have been experiencing some issues with the connectivity, this is not the quality of service we aim to provide to our customers.
Unfortunately, we have been unable to locate the account. Please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Andrew.
Our internet is absolutely appalling
Our internet is absolutely appalling. Can’t even download a film on the sky box it takes over a day for it to be available to watch.
25 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jess,
Thank you for leaving us a review & your feedback.
Sorry to hear you have been experiencing some issues with the connectivity, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out to you,so we can support you with this & rectify the issues you are experiencing.
Kind regards,
Andrew.
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