When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
L'azienda ha risposto
David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
L'azienda ha risposto
In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
There were so many hurdles to …
There were so many hurdles to overcome during the instillation . But between the engineer & the. Fibre net on-line Reception . I m happy to report , there was enough expert diagnosis , to get the system , up & running . . Thankyou very much to all concerned .
8 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Craig,
Thank you for leaving us a review & your feedback.
Sorry to hear there were a few hurdles initially when attempting to get you signed up. I am pleased the engineering & support team were able to resolve the issue & get the service up and running.
This is good to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Excellent customer service signing up…
Excellent customer service signing up today. Brilliant polite and helpful lady. Really impressed
8 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Lorraine,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced excellent customer service today, this is wonderful news. It is good to hear the customer support agent you spoke to was brilliant, polite & helpful.
I will ensure this feedback is passed onto the team.
Kind regards,
Andrew.
We had an issue with our internet fibre connection
We had an issue with our internet fibre connection not working and the WiFi router going offline. Our son has medical devices that run off of the internet, so this was a serious issue. When calling Fibrenest dispatched someone as soon as possible, the problem wasn’t a quick fix but Wayne and Marshall the engineers working on it were fast and had great communication with us. Overall a fantastic service.
8 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Matt,
Thank you for leaving us a review & your positive feedback.
I am so pleased you had a positive experience with both our engineer and customer support team, this is wonderful news.
I will refer this feedback onto team team.
Kind regards,
Andrew.
Extremely helpful
We moved in and tried to set up the broadband following the instructions however, the fact that we needed the Plume app was missing completely so we had to ring support. He was really helpful and we were set up in no time.
27 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Gemini,
Thank you for leaving us a review & your positive feedback.
I am so pleased you were well supported by the team to get set-up & activate the service, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service
My call was answered very quickly. The assistant was very knowledgeable and was able to help me efficiently and effectively. Excellent service, thank you.
7 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Vanessa,
Thank you for leaving us a review & your feedback.
I am so pleased the customer support team were both knowledgeable and efficient, this is wonderful news.
I will refer this onto the team.
Kind regards,
Andrew.
Unnecessary Emails about billing Direct Debit
My internet is fine since moving in to my new Persimmon Home in Feb this year.
But most annoyingly I get 2 emails every month telling me that my direct debit is due & moneys will be taken from my account. Quite unnecessary, I spoke with customer services on this, they say nothing that could be done but urged me to state my case via this means.
This is the only company that I’ve ever dealt with that does this.
7 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon John,
Thank you for leaving us a review & your feedback.
I am pleased since moving into the property, that is wonderful news.
In regards to the direct debit notification emails, I can understand these are inconvenient, however, these are unfortunately automated.
If you require further support, please contact us support@fibrenest.com.
Kind regards,
Andrew.
Service Outage Support
Had the dreaded connection drop out last night and still no sign of life in the morning. Spoke to Thais and was very helpful, called me back at agreed time and got it all up and running without a engineer visit.
7 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Paul,
Thank you for your review & feedback.
I am so pleased our customer support agent Thais was able to restore the loss of connection & get everything back up and running, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Scott Armstrong was quite polite and…
Scott Armstrong was quite polite and very professional
7 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Stephen,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a positive experience with our engineering team & they were polite & professional, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Will & Dave visit
Will & Dave came first thing in the morning and sorted out our internet. They couldn’t have been more helpful.
7 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Dave,
Thank you for leaving us a review & your positive feedback.
I am so pleased you had such a positive experience with our engineering team & they resolved the issues you were experiencing.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Neil is a star! ⭐️
Neil was a really polite, courteous, friendly & knowledgeable engineer.
He arrived at the time agreed & did a great job fitting our new router, despite connectivity issues. He remained calm & patient throughout, Even when our dog was pestering him, he was happy to pet him.
Neil exceeded our expectations & would highly recommend. He delivered a top notch service & is a real asset to FiberNest. Thanks very much Neil. 🤩
2 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Dee,
Thank you for leaving us a positive review.
I am so pleased you had such a positive experience with our engineering team who fitted a replacement router. It is good to hear Neil was calm, patient & displayed excellent customer service.
This feedback will be celebrated internally.
Kind regards,
Andrew.
Marcus was the best damn professional I…
Marcus was the best damn professional I ever professionally laid my professional eyes on, top geeza
2 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternon Jed,
Thank you for leaving us a review & such positive feedback.
I am so pleased you had such a positive experience with our engineering team & they were professional, this is good to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Experiencing slow internet
I had been experiencing slow internet speeds for a while, but Fibrenest were really helpful in getting everything sorted.
Their support team was responsive, followed up properly, and guided me through troubleshooting. After replacing a cable they provided and running some checks, my speeds are now back to normal and everything is working smoothly.
Really appreciate the level of customer service and how quickly they helped resolve the issue. Definitely a positive experience.
2 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Konrad,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support team & they were able to support you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Gemma,
Thank you for leaving us a review & some positive feedback.
I am pleased the team were able to support you & were helpful, this is brilliant news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
I would like to leave a very positive…
I would like to leave a very positive review for the two engineers ( Pawel,Grzegorz)who came to fix my internet connection. They were extremely professional, polite, and knowledgeable. They quickly identified the problem and worked efficiently to resolve it.
They explained everything clearly and made sure the connection was fully working before leaving. It was clear that they take pride in their work and care about providing good service.
Thanks to them, my internet is now working perfectly. I really appreciate their help and excellent attitude. Great service!
I would also like to thank Jacob from Fibrenest (who assisted me over the phone) for his excellent support. He responded quickly to my issue and arranged for engineers to visit and fix my internet problem as soon as possible. I truly appreciate the fast and helpful service
1 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Norbet,
Thank you for leaving us a positive review & your feedback.
I am so pleased you had a positive experience with both our engineering & customer support team, this is great news. It is good to hear the team were professional, polite & knowledgeable.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fast friendly service
1 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Tony,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced fast, friendly service, this is wonderful to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Zoe was so helpful today.
31 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Tina,
Thank you for leaving us a review & your feedback.
I am so pleased our customer support agent Zoe was helpful, this is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Akinlolu was brilliant on getting my…
Akinlolu was brilliant on getting my fibrenest set up,
31 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Victoria,
Thank you for leaving us a review & positive feedback.
I am pleased Akinlolu was brilliant and helping you set everything up, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Brian,
Thank you for your review & positive feedback.
I am pleased you were happy with the update provided.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Very helpful and polite on the phone
Very helpful and polite on the phone, thank you very much
31 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon James,
Thank you for leaving us a review & positive feedback.
I am pleased the customer support team were helpful & polite, this is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was very efficient with replying and highlighting options
Anna was very helpful
31 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review & your positive feedback.
I am so pleased our customer support team were efficient and talked you through the relevant options, this is wonderful to hear.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.