When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
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David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
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In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It's a really great experience
It's a really great experience ! Very responsible and follow-up.
15 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Chow,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you has such a great experience & our agent followed-up.
I will refer this to the team.
Kind regards,
Andrew.
Great service
Called up with a problem with my Internet and spoke to Sam in the customer service team. He checked everything on his end, and found out the problem was most likely on my side. He gave me some great advice on how to fix it, I followed his advice and solved the problem.
Thanks Sam ! You’re a star
14 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Peter,
Thank you for leaving us a positive review.
I am so pleased Sam supported you to resolve the issue, this is great news!
I will pass this feedback onto the team.
Kind regards,
Andrew.
Very helpful as always
Very helpful as always! I've spoken to lots of different staff to assist with different things (I'm useless) all really nice and helpful
14 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Paige,
Thank you for leaving us a review & reaching out to us.
I am so pleased the team have been helpful & have always been nice, this is good to hear.
I will ensure this feedback is raised internally.
Kind regards,
Andrew.
Communication his very good so helpful…
Communication his very good so helpful on telephone to when signing up very happy customer thankyou fibrenest😊
14 aprile 2026
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Risposta di FibreNest
Good afternoon Christine,
Thank you for leaving us a positive review & your feedback.
I am so pleased the communication has been good & the team have supported you to set up with us, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Lovely lad Simon came to set up my…
Lovely lad Simon came to set up my son’s internet.
Explained and very patient
All up and running
14 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Zoe,
Thank you for leaving us a positive review & for reaching out to us.
It is good to hear Simon supported you to set up the internet & was knowledgeable and patient.
I will raise this positive feedback internally.
Kind regards,
Andrew.
All good
All good, router etc replaced with new kit, all working as it should.
Chris, the engineer phoned with an arrival time, and was here at the time he said he would be. He was efficient and knowledgeable.
The activation took longer than he expected. He left instructions to complete the setup, but just as he left the activation completed so he returned and talked me through the final setup.
He is a credit to your organisation, thankyou.
14 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Rob,
Thank you for your review & positive feedback.
I am so pleased the engineer was efficient, knowledgeable and supported you to replace & set-up the new router.
This is good to hear, I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Router Install
Scott and Grzegorz installed our new router after the old one kept cutting out. They were very polite and were keen to answer any questions we had. Thank you so much!
14 aprile 2026
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Risposta di FibreNest
Good afternoon Lauren,
Thank you for providing such positive feedback regarding your recent engineer visit.
I am so pleased to hear the team replaced the router & were polite & efficient.
This is wonderful news, I will refer this to the team.
Kind regards,
Andrew.
Thais went above and beyond tonight to…
Thais went above and beyond tonight to help and rang me back when she should have finished work.
Very professional and polite thank you ☺️
13 aprile 2026
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Risposta di FibreNest
Good afternoon Sarah,
Thank you for leaving us a positive review & your feedback.
I am so pleased Thais was able to support you and was both polite & professional. I will pass this feedback onto the team.
Kind regards,
Andrew.
My adviser was amazing
My adviser, Thais, was amazing.
I was s bit stressed and was struggling with instructions as i was so tired after moving house, but she calmy talked through the process, phoning me back to ensure my fibre eventually connected.
Possibly one of the best experiences I have had with a Customer Service representative
13 aprile 2026
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Risposta di FibreNest
Good afternoon,
Thank you for reaching out & providing such positive feedback.
I am so pleased Thais was able to support you with the sign-up process & ensure you received connection, this is wonderful news.
I will ensure this feedback is passed back to the team.
Kind regards.
Andrew.
Risposta di FibreNest
Good afternoon Mike,
Thank you for leaving us a review & some positive feedback.
I am pleased you received excellent advice from a member of the team, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Can finally get away from this useless…
Can finally get away from this useless Internet provider. They don’t like to make it easy for you as they do not support one click transfer like most other internet providers. So you have cancel your service with them and then purchase another. So you can have same day disconnection and connection.
I’m going from 150 for £42 to Vodafone 500 for £28. So they are not even close to being competitive. Even BT was £33 for 250.
Wouldn’t recommend FibreNest to anyone.
UPDATE.
Looks like I can’t leave this useless Provider because they will not let Openreach use their chambers and ducting. So looks like I have to rejoin this useless Internet provider. To top it off I either have to rejoin them with a lower speed or pay more. Also don’t bother making a complaint with them because they do absolutely nothing and just close them down.
12 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Robert,
Thank you for reaching out to us & providing your feedback.
We try and keep our prices as competitive as possible, however, I can understand your frustration.
Sorry to hear you have been experiencing some issues regarding the cancellation process. I have looked into this & can see a colleague is currently supporting you with the cancellation.
If you require further support, please contact us - fibrenest@support.com.
Kind regards,
Andrew.
fast service
fast service , engineers were able to fix to connection issues we had, Mikolaj and the engineers were professional and able to come out the next working day.
Only reason it's not 5 stars is we still don't get the 500mb speed we pay for.
10 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hello Matt,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineers and customer support agent Mikolaj. This will be passed along to the team.
If the issue with your speeds persist, please contact us: support@fibrenest.com, so we can help resolve the issue.
Briiliant engineneer turn up on time…
Briiliant engineneer turn up on time sorted it in 10 mins
8 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hello Kieran,
Thank you for your lovely review!
It's great to hear you had a brilliant experience with our engineer and they arrived on time and were able to resolve your issue quickly.
This will be passed along to the team.
Kind regards,
Will
Internet Drop Out
It was disappointing that the internet dropped out as it meant time away from work to rectify it.
However the attention received when I called was excellent and resolved the issue first time
10 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hello Matthew,
Thank you for your review and feedback.
We apologise for the issues you experienced with your service dropping out, however, it's great to hear you had a good experience with our customer support team.
If the issue persist, please contact us: support@fibrenest.com, so we can assist & resolve the issue.
Kind regards,
Will
Risposta di FibreNest
Hello Ian,
Thank you for your review and feedback.
It's great to hear you have experienced fast and competent service. This will be passed along to our team.
Kind regards,
Will
Risposta di FibreNest
Hi Layne,
Thank you for your review and feedback.
We are glad to hear you have had great service with a reliable connection. This will be passed along to our team.
Kind regards,
Will
Very friendly staff that provide their…
Very friendly staff that provide their customers with quick and high quality service, I’m very pleased with the work and I’m very grateful with their work.
9 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hello Victoria,
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were friendly and provided a quick and high quality service.
This will be passed along to the team.
Kind regards,
Will
Thais customer service was absolutely…
Thais customer service was absolutely excellent. She went above and beyond to help and resolve a small issue that I had. Additionally, I received several follow up emails to ensure everything was still running smoothly, it really was a fantastic experience.
4 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Gordon,
Thank you for leaving us your review & feedback.
I am so pleased you had such a positive experience with Thais, from customer support. It is wonderful to hear she went above & beyond & supported you to get connected.
I will raise this feedback internally & make the team aware.
Kind regards,
Andrew.
I was lead to believe that it was…
I was lead to believe that it was simple to connect, just put this code in and away you go, absolutely not it took a good 2 hours and even then it went down and we had to ring up to put things right which was a fault at there end, it seems fine now but its only been a day, so fingers crossed
9 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Joanne,
Thank you for leaving us a review & your feedback.
Sorry to hear you experienced some sign-up & activation issues. I am pleased the service is now up & running.
If issues persist, please contact us: support@fibrenest.com, so we can assist & resolve the issue.
Kind regards,
Andrew.
Excellent service didn't keep me…
Excellent service didn't keep me waiting on phone long. When answered sorted my request out efficiently and professionally.
8 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Gary,
Thank you for leaving us a review & your feedback.
I am so pleased you received excellent service from the team & they were able to help with your query professionally & efficiently.
This is good to hear, I will refer this feedback onto the team.
Kind regards,
Andrew.
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