When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
L'azienda ha risposto
David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
L'azienda ha risposto
In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di FibreNest
Good afternoon Santino,
Thank you for leaving us a review and feedback.
I am so pleased Marcus supported you and was quick & efficient, this is wonderful to hear.
Kind regards,
Andrew.
Marcus great engineer
Marcus was quick efficient and friendly at getting us back online. Very pleased with the service
20 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Amita,
Thank you for leaving us a review & your feedback.
I am so pleased the engineer was quick, efficient and friendly and supported you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Install completed by Marcus.
An early and convenient appointment that was set up to rectify an installation issue.
The visiting engineer, Marcus, was polite, chatty and proficient, resolving my issue fully and swiftly.
Great job!
20 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineer was polite, chatty & proficient and helped resolve the issue, this is wonderful news.
I will ensure this feedback is resolved to the team.
Kind regards,
Andrew.
Amazing customer service explained…
Amazing customer service explained everything clearly and would highly recommend
19 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Matteus,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced amazing customer service from the team, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
The adviser was very helpful with my…
The adviser was very helpful with my issue, thank you Jacob.
12 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mrs White,
Thank you for leaving us a review & positive feedback, I am so pleased you were well supported by Jacob, this is great to hear.
I will refer this to the team.
Kind regards,
Andrew.
Say NO to monopoly companies.
Monopoly company that assumes you will use them because they are your only option.
Fortunately, if you look you will know that they are not your only option.
Scandalous prices. Had to send the "we assume you will use us" equipment too.
17 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jonathon,
Thank you for reaching out to us.
FibreNest recognise we are currently the only fixed line broadband provider to your development. FibreNest sent communication to all existing customers in May 2025, making customers aware that we are now part of OFNL, part of BUUK group, and confirmed customer choice will be available in 2026; this means when choice is available in your area, you will be able to review the choice of providers available to you and select a provider that meets your needs.
In addition to the choice of providers within 2026, you are also able to choose a mobile data provider, we recommend using an independent availability checker for the best options available in your area if this is something you are considering.
Unfortunately, we have been unable to locate your account with us, please contact us: support@fibrenest.com, so we can assist further.
Response to complain was very fast and…
Response to complain was very fast and helpful
17 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Danial,
Thank you for your review & positive feedback.
I am so pleased the team were fast, helpful & resolved the issue, this is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Having found the problem and made a…
Having found the problem and made a call, the engineer came the very next morning to sort it.
15 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jerry,
Thank you for reaching out & leaving your feedback.
I am so pleased you were well supported by our engineering team & a prompt visit was organised to resolve the issue.
I will raise this feedback onto the team.
Kind regards,
Andrew.
WiFi help!
I recently spoke with Nigel W as I needed help splitting my WiFi into two separate bands (2.4GHz and 5GHz) so I could connect a baby monitor. Nigel was extremely helpful over the phone and took the time to clearly explain the process. He also sent step-by-step instructions to guide me through it afterwards, which made everything much easier to follow.
What really stood out was that Nigel took the time to follow up and ensure I had successfully completed everything. His support was professional, patient, and genuinely appreciated. Excellent customer service throughout.
15 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jade,
Thank you for leaving us a positive review & your feedback.
I am so pleased Nigel supported you to connect the baby monitor. It is good to hear Nigel followed-up, was patient & professional and demonstrated excellent customer service.
I will raise this feedback internally & pass this positive feedback onto Nigel & the team.
Kind regards,
Andrew.
Arrived early did a thorough…
Arrived early did a thorough investigation and repaired as necessary; great service.
9 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mr Mullins,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our engineering team and they provided a great service, this is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Always accurate, factual & solved my problem or question. Well done.
In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability.
They've been accurate & helpful, if a bit on the costly side, although I can't do anything about that for 12 - 18 months.
Having come from a career (non-technical) in the Telecoms industry up to retirement I know what makes good customer service.
Thanks, FibreNest... I'm grateful for your support when I need it.
16 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a positive review & your feedback.
It is good to hear you were well supported by our customer support team on both occasions & experienced good customer service.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Fantastic service
Fantastic service, really went above and beyond to get me back connected. The advisor stayed late to make sure I was back online. Thank you.
16 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Alison,
Thank you for leaving us a review & your positive feedback.
I am so pleased the service has been fantastic and the adviser went above & beyond to help you reconnect, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Just signed up to FibreNest
Just signed up to FibreNest. Both customer service representatives I have dealt with have been really helpful, thorough and pleasant.
They have helped me with setting up my account and direct debit as well as activation on the move in day.
16 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Sarah,
Thank you for leaving us a positive review & providing your feedback.
I am so pleased both customer service agents have been helpful & pleasant & supported you throughout the sign-up process, this is fantastic news.
I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
I am satisfied at this point in the…
I am satisfied at this point in the contract. I find the service good at this point with expected speed. Cost is higher than a lot of companies, however they have not raised cost from April 1st so this is a good outcome within contract.
16 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Dave,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been working as expected, this is wonderful to hear. I understand your frustration to our pricing, I am pleased you are happy with the outcome of the price freeze, this is good news.
I will raise all aspects of this feedback internally.
Kind regards,
Andrew.
Very helpful and answered my query…
Very helpful and answered my query straight away.
15 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased our customer support team were helpful & answered your query straight away, this is brilliant news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fantastic service
Fantastic service, called yesterday and Simon came out the the property this morning! Simon was so helpful and friendly!
16 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Ruth,
Thank you for your review & feedback.
I am so pleased you have experienced fantastic service from Simon & he was helpful and friendly, this is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Amazing service from Alan
Amazing service from Alan, what a lovely genuine kind man. Fibrenest you have really impressed me this time. Nothing was at all a bother for Alan. Lovely to my wee dog to
16 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with Alan. It is so good to hear you were well supported by the team.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Fantastic service from Sean
Sean was fantastic stayed until the issue was fixed and everything was reconnected.
15 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Lily,
Thank you for leaving us a review & positive feedback.
I am so pleased Sean helped resolved the issue & ensured the service was back up and running, this is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
Zoe Amazing Help
Zoe was absolutely brilliant, she was very helpful and kind went out of her way to help to get everything solved, Done what she said she would do. Can’t fault her at all.
14 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Jasmine,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Zoe & she was helpful & resolved the issue, this is good news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been good & it is good value for money, this is good news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
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