When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Leggi di più
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David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
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In the last few weeks I've contacted Fibrenest re: a potential upgrade following almost 3 years' stability. They've been accurate & helpful, if a bit on the costly side, although I can't do an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informazioni di contatto
Wi-Fi Guarantee
4,4
Eccellente
4638 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing customer service today from…
Amazing customer service today from Anna at FibreNest
Super quick response to email and problem resolved immediately
5 star service
Thank you 🙏🏻
24 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Elizabeth,
Thank you for reaching out to us and leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Anna, and she helped resolve the issue promptly.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Avoid if you have a choice
Avoid if you have a choice. Poor service and broken promises.
Prices advertised as “guaranteed” have already increased twice. Customer service is effectively non‑existent and takes no responsibility. Network reliability is getting worse, with frequent outages and zero compensation. The company clearly relies on its monopoly position and shows little regard for customers.
30 marzo 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Sunith,
Thank you for reaching out to us.
Sorry to hear you have been experiencing poor service, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out so we can discuss this further & support you.
Kind regards,
Andrew.
44 hours without internet...
FibreNest is the worst internet provider.
Unfortunately, I live on a new estate where they have a monopoly, so there are no alternative providers available.
On 18 March – no internet.
On 14 April – no internet again.
And now I’ve been without internet for 43 hours and still waiting.
My daughter works from home and for the second day she has been unable to perform her duties.
Their customer service and technical support are extremely poor — you send them an email and just wait. They have up to 48 hours to respond.
Today is Friday, so nothing will likely change, which means a whole weekend without internet.
This is a disaster — a complete scam, and on top of that, a very expensive one.
22 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Tomu,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
I can see a member of the team has reached out to you & is working with you to resolve the issue.
If you need further support, please contact us: support@fibrenest.com.
The customer service team are excellent…
The customer service team are excellent and they sorted my issue out straightaway great service
23 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Martin,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear you have always had a positive experience with our customer service team & they have helped resolve issues promptly, this is wonderful to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Very good internet to be fair
Had no choice but to have Fibrenest due to being in a new build, that said, happy with the service. I have the £35 per month package which is more expensive than my last provider but only by a couple of pounds and the 5G for the television is great. I get really good signal around the whole house and it’s fast enough for all that I use it for (streaming TV, working on laptop, phone). I love the app which means you can check speed etc and see all your devices that are logged on to the wifi. Would recommend.
23 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Lucy,
Thank you for your review & positive feedback.
I am so pleased you are happy with the service and it has been working well, this wonderful news.
I will raise this positive feedback internally with the rest of the team.
Kind regards,
Andrew.
Excellent service and very easy to set…
Excellent service and very easy to set up. No issues with speed at all no matter how many devices are connected.
23 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Peter,
Thank you for leaving us a review & your feedback.
I am so pleased the service has been excellent and the set-up/ activation process was easy. It is good to hear there have been no issues with speed.
I will ensure all elements of this positive feedback are raised internally to the team.
Kind regards,
Andrew.
Excellent customer service given when I…
Excellent customer service given when I had an issue with original set up. Broadband speed as advertised and fairly priced.
23 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Greig,
Thank you for leaving us a review & such positive feedback.
I am so pleased the customer service has been excellent, as well as the speeds & the fair prices, this is good news.
I will refer this onto the team.
Kind regards,
Andrew.
My problem was sorted very quickly…
My problem was sorted very quickly thankyou .
23 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Louise,
Thank you for leaving us a review & positive feedback.
I am so pleased our customer service team supported you to efficiently resolve the issue, this is wonderful to hear.
I will ensure this is referred to the team.
Kind regards,
Andrew.
Jacob was superb and very helpful with…
Jacob was superb and very helpful with my query
22 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Tracey,
Thank you for reaching out to us.
I am so pleased you had such a positive experience with Jacob and he supported you well with your query, I will refer this onto the team.
Kind regards,
Andrew.
Our Fibre Nest service is down for the third time in just over a month
Our Fibre Nest service is down yet again today, after already being down all day on the 14th of April and all day on the 18th of March as well. It is unreliable, expensive and unacceptable given that the company have a monopoly on broadband on our Persimmon site. I’m not surprised at the poor service given it is endorsed by Persimmon and I could not recommend either company to anyone under any circumstances.
The internet often goes down for minutes at a time as well and if you contact customer services, you generally get a reply a few days later telling you to turn the router off for 20 minutes, which doesn’t resolve the issue. Stressful to deal with in every way.
22 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Kayleigh,
Thank you for reaching out to us.
Please accept my deepest apologies you were recently impacted by an outage. Looking into this, I can see the service has been restored & you have been compensated for the loss of service.
I can see you have a ticket open with a colleague who is actively working with you. If you need any further support, please contact us support@fibrenest.com.
Fibrenest are a scam!!!
Fibrenest are a scam!!!
Getting increasingly frustrated with the constant outages lasting whole days. I have no choice other than fibrenest in my property due to them enforcing a monopoly on my site. All they offer is an email telling us that the site is down and that they are investigating. Hours later still no internet and no real updates. It’s an utter disgrace. Not to mention they charge a fortune. This should be illegal to not allow the choice from other providers. What am I paying for?!
22 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon,
Thank you for reaching out to us.
Please accept my deepest apologies you were recently impacted by an outage. Looking into this, I can see the service has been restored & you have been compensated for the loss of service.
I can see you have a ticket open with a colleague who is actively working with you. If you need any further support, please contact us support@fibrenest.com.
Zoe was super helpful in looking at my…
Zoe was super helpful in looking at my issues, and helped and guided me through the process. Really helpful and super nice and took care of my issue. Thank u
20 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Nikki,
Thank you for leaving us a positive review & your feedback.
I am so pleased Zoe was helpful, nice and supported you to resolve the issue, this is wonderful to hear.
I will refer this onto the team.
Kind regards,
Andrew.
I spoke to someone quickly and Jay was…
I spoke to someone quickly and Jay was very helpful and gave me good advise as what to do.
22 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Martin,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased Jay was helpful and gave you good advice, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Mikolaj was very helpful
Mikolaj was very helpful. Problem fixed in a matter of minutes. Great service!
22 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Genna,
Thank you for leaving us a positive review your feedback.
I am so pleased you had a positive experience with Mikolaj, and were well supported to resolve the issue.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Professional and Friendly
Fast, friendly and professional customer service. Able to get the job done without worry and supervision. Knowledgeable in the product and process.
22 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hello Lance,
Thank you for your review.
It's great to hear you experienced fast, friendly and professional customer service, this will be passed along to our team.
Kind regards,
Will
Risposta di FibreNest
Hello David,
Thank you for your review and feedback, I'm glad you experienced great quick service from our team.
Kind regards,
Will
Jonathan Cale's Response to a British Gas Website access issue
Jonathan Cale responded very promptly to my reporting of difficulty in accessing the British Gas website and commented that I was not the first FibreNest customer to have shared a similar experience. He explained what was a technical interface issue with the British Gas website and how FIbreNest had already alerted British Gas to the issue. He provided a plain English summary for me to email on to British Gas and I am awaiting their response. As a Customer Support Specialist he did his job efficiently and politely. What a contrast to his British Gas opposite numbers!
21 aprile 2026
Non scritta su invito
Risposta di FibreNest
Hello Ian,
Thank you for your review, it's great to hear you had a good experience with our Customer Support Specialist Jonathan. This will be passed along to the team.
If you need further assistance, please contact us: support@fibrenest.com.
Kind regards,
Will
Forced to use provider , expensive.
Forced to use provider , over the normal cost , pre-meditated daylight robbery. The only positive part of the entire experience was pre installation. Not impressed at all
21 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Daniel,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
I have asked a member of the team to reach out to discuss this further.
Kind regards,
Andrew.
Risposta di FibreNest
Good afternoon Lee,
Thank you for leaving us a review & some positive feedback.
I am so pleased you have experienced good, fast service, this is wonderful to hear.
This positive feedback will be raised internally.
Kind regards,
Andrew.
Excellent
Excellent
It’s been pleasure to get such an amazing experience from their staff. They listen patiently and inform their clients accordingly. Their service is just excellent, thumbs up…
20 aprile 2026
Non scritta su invito
Risposta di FibreNest
Good afternoon Mike,
Thank you for leaving us a review & positive feedback.
I am so pleased you have experienced such good customer service and you were well supported by the team.
It is good to hear, our customer support team were patient & fully listened.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
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