Everything went well. We were advised by email of the time to expect the delivery and it arrived as scheduled, in good time before our existing supplies ran out. I searched carefully before ordering a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Product was exactly as shown in picture. It was simple to order and a very quick delivery. If I had one criticism, it would be to show the measurement from the floor base to the actual commode seat... Leggi di più
L'azienda ha risposto
Easy to follow website and clear explanation of the items. No problems during the ordering and payment process. Clear updates and delivery tracking. Quality of the items on arrival was very good.
This company has been brilliant. Easy to order, competitive prices, plenty of delivery updates and arrived within 48 hours. Wheelchair exactly as described and comfortable. I have been assured that it... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- Fornitore di attrezzature per disabili
- Attrezzature e forniture ospedaliere
- Fornitore di attrezzature per fisioterapia
- Negozio di sedie a rotelle
Scritti dall'azienda
Essential Aids has been a UK top provider of disability aids, mobility aids and daily living aids since 2004. We offer a wide range of aids for elderly and disabled people, including crutches, wheelchairs and accessories, bathroom aids, toilet aids, kitchen aids and dressing aids. We supply direct to the public as well as schools, local authorities and the NHS.
Informazioni di contatto
Essential Aids (essentialaids.com) Limited, Unit 2 Bruntcliffe Trading Estate, Howden Way, LS27 0TF, Leeds, Regno Unito
- 01273 719 889
- customerservice@essentialaids.com
- essentialaids.com
4,8
Eccellente
5607 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent product at a fair price with…
Excellent product at a fair price with rapid delivery. Very pleased.
18 marzo 2026
Risposta di Essential Aids
That's great, Mr Shallshaw - we appreciate your review.
High chair
Website good. Numerous payment options. Delivery tracking good product excellent
18 marzo 2026
Risposta di Essential Aids
Thanks for your feedback, Mr Edwards - we're glad everything went smoothly for you.
Risposta di Essential Aids
Thanks Jen - please come again!
Prompt delivery
Prompt delivery. Product as expected though I had a little assembling it
it,
13 marzo 2026
Risposta di Essential Aids
Thanks for your comments, Linda - we'll look at the assembly of the product and see if it can be simplified.
Not many companies do height adjustable…
Not many companies do height adjustable mobility walking aids with seats. Im only 4ft 10. So the standard seat height was too high. Great service and value for money. Thank you.
17 marzo 2026
Risposta di Essential Aids
We're glad to have been able to help, Tracey - thank you!
Risposta di Essential Aids
Hi David - thanks for your review!
Risposta di Essential Aids
That's nice to hear, Janakrai! Thanks!
Risposta di Essential Aids
Thanks Kathy - that's nice to hear.
Will definitely buy from these again
Great communication and item dispatched quickly and well packaged
Payment options are really helpful
17 marzo 2026
Risposta di Essential Aids
Thanks for your kind feedback, Linda - we're thrilled you're a satisfied customer!
Risposta di Essential Aids
That's great, thank you!
I needed some help with description
I needed some help with description - size etc., and received perfect and friendly understanding. My goods arrived very quickly and in good order. Very good service
17 marzo 2026
Risposta di Essential Aids
Thank you, June - we're delighted our staff were able to help you find what you wanted and that everything went smoothly with your order.
Ordered a trolley for someone coming…
Ordered a trolley for someone coming home from hospital.
Arrived super quick 👍
17 marzo 2026
Risposta di Essential Aids
Hi Charlotte - that's great, thanks for your feedback!
Arrived intact and quickly.
17 marzo 2026
Risposta di Essential Aids
Hi Martin - thanks, that's nice to know.
Sturdy item
Communication was excellent and was kept upto date at all stages.
Item seems sturdy, not yet used for intended user, but hopefully will allow a bit more independence.
14 marzo 2026
Risposta di Essential Aids
We hope it works out well for you, Sue - thanks for leaving your review, it's appreciated.
Not fit for purpose and terrible customer service
My wife purchased a threshold ramp. According to their website this is suitable for mobilty scooters.
It arrived with a few days, and promptly fitted over our door threshold.
Upon trying my wife's scooter on the ramp, the scooter came to an abrupt stop on the ramp as the bottom of the scooter was catching on the ramp.
We contacted them direct to explain the situation, and they wanted photos.
We sent 4 photo showing the ramp fitted in place and the scratch on the ramp.
This ramp is simply not fit for purpose and now the ramp has a scratch the company is rejecting any refund ?
It is scratched as we needed to try to use the ramp, otherwise how would we ever know it's not suitable ?
Customer service is terrible, they have received our money, sold and item not fit for purpose even though there website says it will work, and now refuse and refund.
BEWARE !!!
17 marzo 2026
Non scritta su invito
Risposta di Essential Aids
Thanks for your feedback and we're sorry to hear this. Please supply your order number and we'll gladly investigate further. We sell threshold ramps in high volumes without any problems, so we'll look into the detail.
Regarding returning items, they do need to be sent back in perfect condition, which seems like a reasonable stipulation.
New light
Website easy to use not a problem. Item purchased is just the ideal thing good price.
17 marzo 2026
Risposta di Essential Aids
That's great, Mrs Hall, thanks for your kind review.
Spoke to someone who was extremely…
Spoke to someone who was extremely pleasent and helpful and as a consequence made an order.
13 marzo 2026
Risposta di Essential Aids
Hi Mrs Kelly - this is really nice feedback about our customer service staff and very much appreciated. The team puts in a lot of hard so your positive comments are warmly received - thank you!
Risposta di Essential Aids
Many thanks, Audrey!
Quick delivery, thank you
Very pleased with quick delivery, the safety rail will do the job perfectly
11 marzo 2026
Risposta di Essential Aids
Thanks Mr Franks - we hope it works out well.
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