ervi.com Recensioni 114

How the f this company still survive driver keep lying they are attempted to deliver but no one turn up and delay delay delay

Placed sports direct order, paid extra £8 for the priveledge of Evri to try and provide quick delivery 2 days later. Three days later still no order, informed via automated update missed connection but will be delivered the next day. No joy with them after 6 days fighting to speak with anyone besides an automated bot. Then had an email from a human (🎉) stating the local depot made a mistake and she would investigate and get back to me 2 days later. An hour and a half later I get an email saying they just tried to deliver and no one was home. Camera confirmed no attempt to deliver. After pushing they admitt they lost parcel. I get generic email stating contact company I purchased order from. Scary that they must loose that many parcels that they have a generic email to send you! If at all possible avoid them at all costs

It's funny how ervi seem to have a black hole in their warehouses that suck parcel into oblivion. Massive parcel I sent back and they apparently can't find it anywhere. Spooky. Happens all the time and now another parcel is delayed and prob sucked into the black hole. They just claim can't find parcels and sell them on. They are disgusting and shouldn't be allowed to trade.

I have a parcel that hasnt arrived, the char bot is poor and you dont get any infomation out of it.

the contact number was an automated and doesnt go to a user. I dont have an update on my parcel

Absolutly poor service. Not suprised the star rating is only 1

The driver delivered my parcel into a skip and even had the audacity to take a picture of it...

With no way to speak to a human, only a chat bot, there's absolutely nothing that I can do about it.

Left on my front door step and was not there when I got home, there goes a over £100 parcel!

Looked everywhere spoke with my neighbours to see if anything had been left with them but no.

They send an email about planned delivery without any consideration of the receiver. They just don't care. They will send you an email 30min-1h before estimated time of delivery. So you can't arrange anything if you have no stafe place. 3 attempts and they will return the parcel. No option to chane for parcel shop either. Do not recommend

Another parcel lost by ERVI. Why companies use this delivery firm I do not know. Goodbye House of Frazer, I will not be buying from you again until you start using another delivery firm

AVOID AT ALL COSTS THEIFS !! You will be out of pocket and not refunded they can’t be trusted parcels disappear and end up on boot sales google ERVI scandal news DO NOT USE ERVI

They collected my parcel from the seller then the parcel got lost and all they said is sorry.

Parcel reference number T0047A0187819633 The issue that I have experienced was: Parcel thrown over gate and split left in rain item inside wet
had to return and pay for the return due to your damaged caused to the item
It occurred on: 03/01/2023
This meant that Out of pocket Still nothing done about this you don't reply !

Terrible company for customer service.Cant get through to anyone, there is also no complaints procedure, even the live chat is not a real person behind it. They are lazy workers that cant be asked to do a simple task such as deliver an item to someones door,or even give them a call.I mean if you cant do a job as simple as that then there is no hope!! I get a message saying the item could not be delivered with no reason stated either.I have been sitting here waiting all morning, no one has been at all. How this company continues to operate is beyond me, always seems to be a problem with them.

If there is 0 in star rating I could give that hate the service of this company they never deliver my parcel and declared that it delivered through the letterbox I was sitting in front room waiting for the parcel but it's declared that deliver and no one touch the door

had to have my parcel re delivered over twice, i ordered this parcel in novemeber and he it still hasnt reached me ?? im living at a new sddress, every other delivering compoany seem to deliver to me fine so why cant they? disgraceful

Terrible company!
One of their drivers slashed my tyre just because I asked him if he wouldn't mind moving as he was blocking my drive and I had furniture to carry through! A passer by saw the incident happen, left his details but Evri didn't want to know! Disgraceful!
If I could give the zero stars then I would!
Be careful everyone!

Useless
My parcel was with them for 6 days and all they done is sending the messages it will be deleted.
I don't undertake the job if I'm too small for it.

1835 message parcels delivered. They had not been. The message showed a "verified" gps location further along the street. Spent an hour searching in the dark. No parcels. This morning found them, no where near the apartment or location shown. In the bin are of neighbouring apartment block. Lucky still there. They cannot improve.

You might as well throw the parcel in the street!!
I do wish you could give negative star ratings. Today they have delivered a parcel under a sign that says “Do Not Leave Parcels here” “All parcels must be taken upstairs to named flat doors “. The company couldn’t care less. I think professional consciousness vendors won’t use them..

If I could give a 0 I would. Its worse company ever don't know retailers use this service when all the parcels go missing. 2 items been missing since 17th November. With Christmas over I ordered items still been sitting in warehouse since Monday now its Friday take there gone missing too.